Un podcast dedicado al coleccionismo de muñecos, nostalgia y cultura geek. Dirigido y presentado por Juanlu Kemao. @CUSTOMOTUCS_KEMAO https://www.ivoox.vip/premium?affiliate-code=70f2b7cdd7451f106734b0cc08f15132
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
A custom podcast from RNZ
…
continue reading
Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
…
continue reading
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Welcome to Customer Growth Sessions, presented by Intergrowth. We discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
…
continue reading
Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
…
continue reading
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
…
continue reading
Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
…
continue reading
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
…
continue reading
The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
…
continue reading
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
…
continue reading
Do you truly have a customer-centric organization or do you simply say you do? Do you know how to identify unmet customer needs? Do you have a growth strategy driven by compelling differentiators? The Customer Mission Podcast shares best practices and insights on how to create customer-centric behaviors and mindsets to grow faster, be more competitive, and be more profitable.
…
continue reading
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
…
continue reading
Anaphora Radio - A Coptic Orthodox Radio App
…
continue reading
1
Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
Customer Service Culture è il podcast dedicato al servizio clienti digitale e alla diffusione della 'cultura del cliente' in azienda. Paolo Fabrizio condivide casi studio, approfondimenti e interviste a manager. Scopri i servizi per le imprese ➡️ https://customerserviceculture.com/
…
continue reading
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier an ...
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
…
continue reading
Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
The Custom Apparel Startups podcast was started simply because we love both the apparel decorating business and the idea that almost anyone, with a small investment and a little dedication, cannot only start their own business but thrive! Our goal in starting CAS is to help educate apparel entrepreneurs about the business of the business, something often overlooked by people with an idea and a budget, but no business plan or experience behind them. We’ll be talking with the biggest names in ...
…
continue reading
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
…
continue reading
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
…
continue reading
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
…
continue reading
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
…
continue reading
Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
…
continue reading
In today's hyper competitive market, building a base of loyal fans has never been more important- or more challenging. The Business of Customer Love podcast will help you to break free from costly one off, transactional relationships and start becoming a brand your customers come back to again and again. Hear from leading experts in the field of customer love on how to create more meaninful relationships with your customers so you can build your business in a more sustainable, profitable way ...
…
continue reading
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast. This award-winning show is about turning customer experience (CX) concepts into effective action. You'll gain tangible strategies rooted in Stacy's innovative Heart and Science™ leadership framework, which masterfully blends emotional intelligence with data analytics. Alongside Stacy's insights, you’ll hear her discuss ...
…
continue reading
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic? Join Customer Success Expert turned Brain-based CS Leadership and Strategy Coach, Rachel Provan, each Wednesday as she pulls back the curtain on how to use Cognitive, Behavioral, and Evolutionary psychology to create positive influence with your customers, and your internal teams. So if you want to unlock customer-led growth, get buy-in from the C-suite, and skyrocket your career - this ...
…
continue reading
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
…
continue reading
Do you want actionable advice from the best and brightest eCommerce & D2C professionals? Customers Who Click presents D2C eCommerce specific advice to keep your customers clicking. In each episode, you’ll learn from experts sharing tools, success stories and insights on how to grow your eCommerce business. Will Laurenson interviews marketing leaders, from companies such as Fiverr, Virgin Pure, and Jellyfish Group, to help you understand the complete customer journey, their expectations and w ...
…
continue reading
Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
…
continue reading
CX-Talks® ist der erfolgreichste deutschsprachige Edutainment Podcast, der sich speziell mit dem Top Thema Customer Experience Management beschäftigt. Es geht um Insights - von und über Kunden, Technologie und CX Trends. Dazu Berichte von CX Managern aus der Praxis. Alle 14 Tage teilen Experten aus der DACH CX-Community ihr Wissen mit Peter Pirner. Ein Customer Experience Podcast, der Spaß macht und breit informiert. Gemacht für alle CX Interessierten: CX Manager, Mitarbeiter im Marketing, C ...
…
continue reading
In this podcast, serial entrepreneur Hadi Radwan will sit with founders and entrepreneurs to uncover how they acquired their first 100 paying customers. This podcast is designed for early-stage founders or soon-to-become entrepreneurs who want to discover tactics, frameworks, and advice on how to reach this important milestone.
…
continue reading
The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.
…
continue reading
Welcome to "Roofing Insights with Rosenow Customs," your ultimate guide to the dynamic world of roofing, windows, and siding in the heartland of America, Neenah, Wisconsin. Brought to you by the family-owned, customer-first company with over 20 years of industry experience, we're here to simplify roof repairs and maintenance for you, while introducing you to the modern roofing trends powered by new technology. Our podcast takes you on a journey behind the scenes at Rosenow Customs, where qua ...
…
continue reading
1
Is Carbon Fibre Overrated, Best & Worst Materials for Custom Bodykits - Q&A
55:23
55:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
55:23
On this episode we continue the conversation on creating a Custom Bodykit Yourself Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https://www.i…
…
continue reading
1
The Panel with Chris Finlayson and Dr Ella Henry (Part 2)
12:53
12:53
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
12:53
Tonight on The Panel, Wallace Chapman and panellists Chris Finlayson and Dr Ella Henry discuss our high bullying rates and a Christchurch property mangement company facing backlash for their cleaning guidlines for tenants handing over a rental property.
…
continue reading
Nick and Sonia from Gennie Shifter join us on S4 E6! We talk about how the Gennie Shifter name originated, to Nick and Sonia acquiring the company in 2020, to now selling their amazing USA made shifters GLOBALLY! To all the small business owners out there, custom kulture builders and enthusiasts you need to check this out. One highlight of the conv…
…
continue reading
1
Episode 196 - Overcoming Struggles of Growing a Business
40:32
40:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
40:32
In this compelling follow-up episode of Custom Apparel Startups, we're delighted to welcome back Howard Potter, of A&P Master Images, for another deep dive into the world of custom apparel. This time, Howard sheds light on the troubles encountered when starting a t-shirt business and shares invaluable advice for both new and established entrepreneu…
…
continue reading
1
Custom Harvest Hype, Season 2 Episode 6: The Wives series, Part 4
31:02
31:02
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:02
Mandi goes through weather updates and interviews the fourth wife in a series, Lori Lemmenes. Lori and her husband, Roy, operate a forage business in Wisconsin! Also featuring updates from the US Custom Harvester association office.Door US Custom Harvesters, Mandi
…
continue reading
1
Episode 191 - Documenting over three decades of shooting and training, The Online Long Range Shooting School!
30:55
30:55
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
30:55
In this episode I would like to share with you personally why I have worked so hard in documenting our shooting school to put online and to share. This is the story of Wolf Precision and Jamie Dodson as we grew through the years in our ability to do and eventually teach. Now, as I get older I would like to document all that we have learned to share…
…
continue reading
1
Save Time & Money: Are You Overpaying For Your Marketing?
24:21
24:21
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
24:21
Ep.30 - Whether you’re a small business just starting out or a well-established player with a generous marketing budget, its easy to misspend your marketing budget. In this episode, Katie Coelho reveals common mistakes businesses make and offers simple tips to help you market smarter. —————— Check out the full article here 👉…
…
continue reading
1
How B&Q are building stronger customer relationships and driving LTV through the TradePoint app with Harry Blamire
40:22
40:22
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
40:22
In this episode we spoke with Harry Blamire. Harry's current role is Head of Customer Experience at B&Q, having previously held positions at LUSH Cosmetics and LV. Harry walked us through the process he and his team took to build the TradePoint app and how it's helping to make their customers live better and ultimately drive significant business gr…
…
continue reading
1
155: Presentation Skills to Get Ahead in the Corporate World
38:36
38:36
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
38:36
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interac…
…
continue reading
1
The Panel with Chris Finlayson and Dr Ella Henry (Part 1)
21:55
21:55
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
21:55
Tonight on The Panel, Wallace Chapman and panellists Chris Finlayson and Dr Ella Henry discuss the Government saving on school lunch programmes and potentially dropping election day voter enrolment.
…
continue reading
1
111 - How to Build Your Personal Brand Internally as a Customer Success Manager - Natasha Evans
31:51
31:51
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:51
Are you looking for ways to boost your career growth and master the art of building a personal brand? Natasha Evans, Head of Customer at Hook is who I welcome in this episode of the Women In Customer Success podcast. Natasha has spent the last 10 years in Customer Success, first as a Customer Success Manager and then leading teams and whole CS orga…
…
continue reading
Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Sam Hollis joins to discuss break-up etiquette on social media.
…
continue reading
1
127. Restaurant Rules, Concert Schedules, & Beef Opinions
1:05:36
1:05:36
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:05:36
Chase and Timothy talk about restaurant rules, concert schedules, & beef opinions. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
Loyalty360 Loyalty Live | David Hamel, nventive
20:54
20:54
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
20:54
With a clientele spanning across the U.S. and Canada, nventive specializes in crafting impactful mobile, web applications, and software solutions that increase engagement and enhance the user experience for brands. From strategy to delivery, nventive’s approach seamlessly blends creativity, technology, and strategic thinking. The core of nventive’s…
…
continue reading
1
Transforming Traditional Rewards into Community-Driven Loyalty
30:56
30:56
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
30:56
In this episode of our podcast, we sit down with Andy Hermo, the newly appointed Chief Operating Officer of iSeatz, to discuss the creative strides his company is making in digital commerce and loyalty technology. Andy highlights how iSeatz extends beyond typical travel offerings to include a variety of lifestyle rewards, enriching customer experie…
…
continue reading
1
Aligning Business Growth with Customer Strategy
32:16
32:16
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:16
The economy changes. Politics shift. Competitive advantage isn't found in products alone, but in the exceptional experiences that foster customer retention and advocacy. Join me and bestselling author of “Keep Your Customers”, Ali Cudby on The Modern Customer Podcast. We're not offering tips and tricks, but a mindset shift to unlock unshakeable cus…
…
continue reading
1
130. Seth Godin on AI, CX, and the Future of Customer Service
35:32
35:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
35:32
Did you know that "Customer service is free" and that "authenticity is radically overrated"? You might be wondering, what do these provocative claims mean? Uncover these truths in an informative episode of Doing CX Right, where host Stacy Sherman and Marketing genius, Seth Godin challenge traditional notions of customer experience. They break down …
…
continue reading
1
Give the Audience What They Want
27:17
27:17
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
27:17
Maybe it’s a concert headlining Beyonce, U2, or Taylor Swift? Or perhaps your favorite NFL team is playing their rivals this weekend? Perhaps you prefer events that allow for some more personal creative expression like GenCon or Comic-Con? While we have our personal preferences, few things compare to meeting up with thousands of like-minded people …
…
continue reading
1
The Panel with Garry Moore and Sarah Sparks (Part 2)
24:48
24:48
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
24:48
Tonight on The Panel, Wallace Chapman and panellists Garry Moore and Sarah Sparks discuss a Consumer NZ survey revealing Kiwi motoring preferences and the 2024 Eurovision Song Contest.
…
continue reading
1
The Panel with Garry Moore and Sarah Sparks (Part 1)
24:58
24:58
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
24:58
Tonight on The Panel, Wallace Chapman and panellists Garry Moore and Sarah Sparks discuss a call from150 experts for the Government to legalise all drugs, and the spike in violence against women in Australia, and what it means for New Zealand.
…
continue reading
1
HelloFresh CRM Lead: Time To Be Novel, Making Customers More Than Profit & Cracking The Database Code
31:14
31:14
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:14
Lauren is joined by Alice Clark, the International CRM Lead for HelloFresh Market. HelloFresh, the German-based meal kit giant, are the largest meal-kit provider in the United States. As a “results-oriented automation nerd”, Alice champions marketing automation and synchronizing valuable data between all aspects of the CRM system. In the episode, L…
…
continue reading
Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Sam Hollis joins to discuss headphone etiquette.
…
continue reading
1
Beyond Support: Unlocking Revenue Through Customer Experience
36:09
36:09
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
36:09
Explore the transformative impact of Customer Experience (CX) in ecommerce with Amanda Kwasniewicz, VP of Customer Experience at Love Wellness, on Customers Who Click. Amanda discusses how CX goes beyond traditional support, acting as a crucial driver of revenue and strategic insights. From her experiences at Hulu and Casper, she reveals how effect…
…
continue reading
1
[Raised $12 million] Ep.149 - The First 100 with Vidit Agrawal | Event Marketing | Associations | Social Media Marketing | Customer Interviews
20:37
20:37
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
20:37
Vidit Agrawal is the Founder of GajiGesa, financial wellness partner for employers in Indonesia. GajiGesa's powerful fintech platform is built to help millions of hardworking Indonesians take control of their financial lives with dignity. The GajiGesa app provides member employees with Earned Wage Access (EWA), financial education, and other financ…
…
continue reading
1
The First Customer - From Dot-com bubble burst to successful digital agency with Adam Trachtman
28:52
28:52
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
28:52
In this episode, I was lucky enough to interview Adam Trachtman, Director and Owner of Lucid Circus. Adam's upbringing in Haverford, Pennsylvania, and his formative years at a creative and performing arts high school in Philadelphia laid the groundwork for his journey. With a blend of analytical precision inherited from his mother and a risk-taking…
…
continue reading
1
Insourcing vs. Outsourcing: Don't Be Held Hostage By An Agency
33:49
33:49
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
33:49
Ep.29 - Alex Winter and Connor DeLaney tackle the tricky topic of feeling trapped by marketing agencies. Discover proactive steps to ensure your business remains in control, understand the importance of owning your content and website, and learn how to avoid entering “hostage” situations with agencies. —————— Check out the full article here 👉 https…
…
continue reading
1
The Panel with Catherine Robertson and Liam Hehir (Part 2)
23:43
23:43
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:43
Tonight on The Panel, Wallace Chapman and panellists Catherine Robertson and Liam Hehir discuss the cancellation of an initiative trialing walking and cycling over Auckland Harbour Bridge. Plus, the return of The Panel's popular 'Ask the Pilot' segment.
…
continue reading
1
The Panel with Catherine Robertson and Liam Hehir (Part 1)
23:58
23:58
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:58
Tonight on The Panel, Wallace Chapman and panellists Catherine Robertson and Liam Hehir discuss an OECD report highlighting the country's key economic concerns and why the rules of Parliament matter.
…
continue reading
1
[Perspective Series] Secrets to Winning at Golf and Life With Bobby Steiner
40:21
40:21
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
40:21
Bobby Steiner is the Director of Golf Instruction at Horseshoe Bay Resort. He is a multifaceted golf professional, fitness instructor, motivational speaker, and author of four books. Renowned for his Bobby Steiner Golf YouTube channel, Bobby also manages channels dedicated to fitness, karate, and success paradigms. A proponent of the mental aspect …
…
continue reading
Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Sam Hollis joins to discuss learning to say "no".
…
continue reading
1
Why Customers Make Instant Decisions And How To Effect it
29:51
29:51
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
29:51
A Master Class: Unlocking The Psychology of Customer Experience With this episode, we begin an eight-part series exploring customer behavior and the psychology that drives it. Each part will delve into the various psychological aspects of Customer Experiences, offering practical advice on understanding and influencing them. Our focus today is on wh…
…
continue reading
1
57: Pete Grett, CEO & Founder of the BlackRock Group
26:21
26:21
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:21
Show Notes & Links: https://parisvega.com/57-pete-grett-blackrock-group/ Pete Grett, founder and CEO of the BlackRock Group, shares his experience of acquiring his first customers in the supply chain logistics industry. He emphasizes the importance of nurturing relationships and leveraging social media platforms like LinkedIn to stay connected with…
…
continue reading
1
126. Uprooting, Style Evolution, & Confidence (Interview with Kevin Montes @brotherwiththebeard)
1:05:50
1:05:50
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
1:05:50
Chase and Timothy talk with Kevin Montes (@brotherwiththebeard) about uprooting, style evolution, & confidence. Follow Kevin: @brotherwiththebeard on Instagram Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
The Ultimate Guide to Scaling Customer Success for Maximum Results
30:32
30:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
30:32
Join Irit Eizips in an insightful conversation with Christine Boermeester, Senior Director of Customer Success at Deltek. This episode delves into innovative strategies for scaling Customer Success operations, highlighted by Deltek's journey in structuring their CS team and implementing specialized roles. 🔍 Key Takeaways: - Insights into building s…
…
continue reading
1
The Panel with Anna Dean and Alan McElroy (Part 2)
23:10
23:10
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:10
Tonight on The Panel, Wallace Chapman and panellists Anna Dean and Alan McElroy discuss a new survey showing renter despair in Queenstown and parent volunteers in junior sports. Also, we open up the Friday mailbag and respond to your feedback from the past week.
…
continue reading
1
The Panel with Anna Dean and Alan McElroy (Part 1)
23:56
23:56
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:56
Tonight on The Panel, Wallace Chapman and panellists Anna Dean and Alan McElroy discuss the increase in need for ADHD medication and the first week of the national phone ban in schools.
…
continue reading
Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Sam Hollis joins to discuss an op-ed exploring the surprising hobbies trending amongst zoomers.
…
continue reading
1
Morning Report Essentials for Friday 3 May
35:39
35:39
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
35:39
On today's episode, former Australian foreign minister Bob Carr has confirmed legal action against Winston Peters is underway over comments made in a Morning Report interview yesterday about the AUKUS military pact, we hear from Labour's foreign affairs spokesperson David Parker, the on-again-off-again debate on freedom of speech at Victoria Univer…
…
continue reading
Listen to our weekly political panel.
…
continue reading
1
Exploring customer service career paths in the age of AI
25:28
25:28
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
25:28
Intercom’s Senior Director of Automated and Proactive Support Ruth O’Brien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what “new world” support roles and career paths look like compared to “old world” ones, based on their own personal experience. Watch this episode on YouTube…
…
continue reading
Many companies are pulling back on customer service, reducing resources, training, and automating support. It's understandable to an extent. Hiring and retaining customer service staff is incredibly hard. The cost of training people is high. Customers are increasingly doing their research before they enter a store, and they don't even want to talk …
…
continue reading
This episode explores the strategies behind Macquarie Technology Group's success, as detailed in Joseph's new book "Customer Magic." It underscores the necessity for organizations, regardless of size, to create value through people, process, and technology. Macquarie exemplifies how challenging the status quo, focusing on customer-centricity, and o…
…
continue reading
1
Ep 233: Eckhart Boehme | Uncovering Hidden Customer Needs: The Power of Jobs to Be Done
33:48
33:48
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
33:48
What if the key to creating truly innovative products and solutions lies at least as much in uncovering the deep emotional and attitudinal needs of your customers as in mastering technology? Eckhart Boehme, founder and managing director of Unipro Solutions, shares his approach to putting Clayton Christensen’s Jobs to Be Done framework into practica…
…
continue reading
Discover how community building can transform customer retention with experts Vaishali Dialani from Konabos and Krishna Chaitanya from Upshot.ai.
…
continue reading
1
The Panel with Stephen Franks and Zoe George (Part 2)
23:42
23:42
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:42
Tonight on The Panel, Wallace Chapman and panellists Stephen Franks and Zoe George discuss the first week of the national cell phone ban in schools and the loss of another community newspaper.
…
continue reading
1
The Panel with Stephen Franks and Zoe George (Part 1)
24:12
24:12
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
24:12
Tonight on The Panel, Wallace Chapman and panellists Stephen Franks and Zoe George discuss the Government's announced mandatory approach to literacy learning and Green MP Julie Anne Genter's outburst in Parliament today.
…
continue reading
Today on the Pre-Panel, Wallace Chapman previews tonight's show and producer Sam Hollis joins to discuss a scientific study that has found the perfect temperature for beer.
…
continue reading
1
Navigating the Convergence of AI, Ethics, and Retail Engagement
38:19
38:19
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
38:19
In this episode, Sarah Richter, CMO at Emarsys SAP, discusses the evolving role of AI in retail marketing. She'll explore how AI can complement the human touch in marketing, helping marketers stay crucial to brand storytelling while utilizing tools like the AI Product Finder to enhance customer engagement and retention. We'll also discuss the inter…
…
continue reading