Beste Service Academy podcasts (2024)

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#300: Milestones, Miracles, and Lessons from the Journey of 300 Podcasts 51:23

4d ago51:23

51:23

Today we’re celebrating episode 300 of the SABM Podcast! To mark this incredible milestone, I sat down again with my good friend Ginni Guiton, who interviewed me in February 2020 for episode 100 and in February 2022 for episode 200. At the time of this recording, the SABM Podcast has received almost 200,000 downloads! So many great things have happ…

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169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season) 27:55

10d ago27:55

27:55

The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upco…

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#299: Building Leaders from the Inside Out with Tom Connally, USNA ‘83 57:20

18d ago57:20

57:20

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate 21:23

25d ago21:23

21:23

In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…

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#298: From Tobacco Fields to Real Estate Deals with Gabriella (Gaby) Riffle-Gonzalez, USNA ‘17 31:56

25d ago31:56

31:56

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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How the Merchant Marine Academy Chooses Students 27:23

1M ago27:23

27:23

Join hosts LTC Rob Kirkland and Trish Dach as they share expert insights into the admissions process—and today, a special focus on the often-overlooked Merchant Marine Academy. In this episode, we shine a spotlight on why the Merchant Marine Academy can be a smart choice for high-performing students who excel academically but may not be strong test…

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167: Balancing Customer Experience and Loss Prevention With Russ Hawkins 31:02

1M ago31:02

31:02

In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncra…

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#297: Using Military Training in Hurricane Helene Disaster Relief with Alex Jarbo, USMC Veteran 28:22

1M ago28:22

28:22

"They've run hundreds of missions out here, and they’re an incredibly nimble group. They create their missions the day before, and then they push out that morning with those missions." - Alex Jarbo, U.S. Marine Corps ‘13 - ‘17 This podcast is a slight departure from the regular SABM Podcast episode because of the hurricanes that have devastated com…

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#296: How to Build High Performing Teams with Caleb Mancuso, USMA ‘13 34:16

2M ago34:16

34:16

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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166: How CX Day and Customer Service Week Will Help You Grow Your Sales 26:05

2M ago26:05

26:05

CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the f…

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#295: From Naval Service to Starting a Roofing Business with Nate Lamb, USNA ‘09 27:21

2M ago27:21

27:21

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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#294: Fighting for the Underdogs: Having Creative Bravery in Business with “Iron” Mike Steadman, USNA ‘10 43:06

2M ago43:06

43:06

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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165: Creating a Customer Centric Culture With Michael Hinshaw 24:08

2M ago24:08

24:08

In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - You must be able to communicate what customer centricity means to your team so everyone is on the same page - Moving to a customer centric culture requires customer u…

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#293: Buying Local “Mom and Pop” Businesses and Making Them Successful with Carl Dieckmann, USAFA '98 34:11

2M ago34:11

34:11

“Having served in the military, having that leadership experience, having gone to a service academy, I think that we can optimize things really well. We're relatively decent with technology. And so rather than having to invent a business, our skill sets work pretty well with – let's buy a Mom and Pop business and bring it into this century. Moderni…

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#292: Digitizing Construction: The Rhumbix Story with Zach Scheel, U.S. Navy Veteran 26:53

3M ago26:53

26:53

“One of the things that the military really does well to prepare entrepreneurs is creating the ability to be comfortable in an environment with a lot of unknowns, that's highly dynamic, and rolling with the punches with whatever's thrown at you." -Zach Scheel, U.S. Navy Veteran Zach Scheel is the CEO and Co-founder of Rhumbix, a mobile technology c…

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164: 10 Employee Engagement + Retention Tips From Labor Day 20:47

3M ago20:47

20:47

In this episode we share 10 tips to engage and retain your team. This Labor Day is a great opportunity to put employees at the center of yoru thinking to drive customer experience and business results. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - How you treat your team is how they will treat customers - Th…

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#291: Becoming a #1 Real Estate Agent in 2 Years with Shawn Cleary, USNA ‘16 40:14

3M ago40:14

40:14

“Do what you have to do in this industry to be successful, and what that usually entails is being uncomfortable and putting yourself out there… Every single time you put yourself out there, you're kind of shedding off a little bit of this ego." -Shawn Cleary Shawn Cleary is a Realtor with Keller Williams Realty in the Charleston, South Carolina are…

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#290: Finding the Path to Healing Through Community Support, Personal Exploration, and Traditional Plant Medicine with Scottie Schneider, USMA ‘09 42:08

3M ago42:08

42:08

“I think people can't give their own personal agency away. I talk to a lot of veterans that kind of throw up their hands, ‘Oh, the VA isn't giving me the help that I need.’ Well, hey, man, take responsibility for your own life. You’ve got to figure this sh-t out. And we're here to help you.” –Scottie Schneider Scottie Schneider is a military vetera…

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163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani 21:50

3M ago21:50

21:50

In this episode we welcome Shanif Dhanani to discuss enabling contact centers and the power of generative AI to improve the customer experience. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - The best customer experiences are easy and reliable. - Hire people for your customer success roles and contact centers…

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#289: Creating Warehousing and Fulfillment Solutions for E-Commerce Companies with Eric Lobdell, USMA ‘06 38:58

3M ago38:58

38:58

“I talked to a lot of people, and it was really surprising to me – the low levels of service that are prevalent in this industry. And a lot of the way we will win is by simply doing what we say we're going to do… We think we can bring more value, especially for someone who's in the e-commerce space and looking to be multichannel…” –Eric Lobdell Eri…

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Is the Naval Academy going rogue? 10:47

4M ago10:47

10:47

In this episode, we discuss trends we are seeing with Naval Academy admissions. Bottom line: there is evidence that Naval Academy admissions is choosing candidates according to unknown guidelines, instead of who Members of Congress pick or who the most qualified candidate in the district is according to the legacy Whole Person Multiple.…

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#288: How to Finance Your Next Investment Property with Jason Hutton, USMA ‘95 23:39

4M ago23:39

23:39

“Let us show you how competitive we can be, how well we service, how well we support your draw and your rehab and construction efforts and let that speak for itself. Words are one thing, but action... I put a lot more stock in that." -Jason Hutton Jason Hutton is the Managing Director of Academy Fund, a gateway for military veteran real estate inve…

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#287: Renting Freedom: From Submarine Officer to Real Estate Investor with Justin Artis, USNA ‘18 23:44

4M ago23:44

23:44

“We chose the name “Renting Freedom” because it's kind of like a play on words. But the whole goal is financial freedom. I'm sure that's a lot of people's goals. A way that you can do that is by having income-producing assets that you're renting out, and then that gives you freedom.” –Justin Artis Justin Artis is a rising real estate investor and a…

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162: 5 Hard Truths About Employee Engagement 25:40

4M ago25:40

25:40

In this episode I share 5 strategies to create a culture of employee engagement and retention. When you create a greate environment for your team, it makes them want to stay longer and give more discretionary effort. And you will grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Employee engagem…

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#286: Being a ‘Girl Dad’ and Helping People Get out of Debt with Justin Loutfy, USAFA '16 38:33

4M ago38:33

38:33

“Most people will tell you, even myself at one time, ‘I don't like sales.’ But any business that you do is going to be rooted in sales. Understanding that process is so important… talking about investments or talking about how someone's looking to invest their money, and it’s still sales at the end of the day.” –Justin Loutfy, USAFA '16 Justin Lout…

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#285: Leveraging AI to Transform Customer Service and Beyond with Kris Sandor, USNA ‘01 30:37

4M ago30:37

30:37

"For me, it's been rewarding to be helping the businesses that we help, because these are businesses that instead of spending money on customer support, they're spending that on marketing, they're spending that on developing a new product, which from a macro economic perspective is much better for our economy.” -Kris Sandor Kris Sandor is the Co-Fo…

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161: Uncovering What You Don't Know About Your Customers with Aaron Tighe 22:57

4M ago22:57

22:57

In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn m…

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#284: Growing a Medical Device Startup from the Operating Room to the Boardroom with Greg Parranto, USMA ‘99 36:39

5M ago36:39

36:39

“The best advantage of being in this industry for 17 years is the relationships. You can make a very good living and make money in health care, which is great. However, I think most people who go into this field genuinely care about improving patient care.” -Greg Parranto Greg Parranto is the Chief Executive Officer of Endeavor Orthopedics with ove…

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160: Crafting Unforgettable Premium Customer Experiences 23:19

5M ago23:19

23:19

In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Let's talk about the current state of customer experience - What are the current struggl…

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#283: Funding Real Estate Operators through The Academy Fund and 10X Vets with Bill Militello and Scott Mackes 39:26

5M ago39:26

39:26

“Almost four years later, two funds, multiple loan participation opportunities…we’ve lent north of $60 million and have never missed a monthly distribution to investors. From idea to $60 million in under four years. I’m proud of all the support we’ve provided to our fellow vets who are entrepreneurs out there swinging for it.” -Bill Militello, USNA…

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Examples of Excellent Naval Academy Interview Answers 29:19

5M ago29:19

29:19

Today we provide commentary on what makes these 5 Naval Academy interview answers excellent, and how they could be improved. Listen along as you prepare for your interview with your future potential Blue and Gold Officer and Congressional nomination panel.Door gainserviceacademyadmission

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159: Understanding and Wowing Customers With Jessica Embree 24:42

5M ago24:42

24:42

In this episode we welcome Jessica Embree from Tulip Marketing into the studio to talk about customer centricity, understanding your customers, and marketing solutions to help your customers thrive. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Start by listening to your customers and establishing robust com…

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#282: From Counter-Terrorism to Compassion: Leveraging Technology to Find Families for Foster Kids with Jennifer Jacobs, USMA '93 30:52

6M ago30:52

30:52

Hey team! Before we dive in, I've got some exciting announcements: 1) Join us on August 8th NJ for an exclusive Advanced Real Estate Investing Workshop & Networking Event at the prestigious Park Avenue Club in Florham Park, NJ. This premier event is crafted to elevate your real estate investing skills with institutional-level analysis. Whether you'…

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#281: Becoming a Commercial Printing Entrepreneur through Acquisition with Rich Vaill, USNA ‘88 23:50

6M ago23:50

23:50

Hey team! Before we dive in, I've got some exciting announcements: 1) Join us on August 8th NJ for an exclusive Advanced Real Estate Investing Workshop & Networking Event at the prestigious Park Avenue Club in Florham Park, NJ. This premier event is crafted to elevate your real estate investing skills with institutional-level analysis. Whether you'…

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Grading Air Force Academy Interviews 38:57

6M ago38:57

38:57

The Air Force Academy interview can be extremely intimidating for students, especially those who have little to no interview experience. In this episode, we play 5 examples of interview responses that students have given and discuss what makes them good (or bad) and how they could be improved. If you want to ensure your interview performance is as …

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158: 8 Hospitality Insights to Improve Your Customer Experience 16:15

6M ago16:15

16:15

In this episode we discuss the importance of taking your vacation and time off to drive business and personal results. I also share 8 tips to improve your customer service through key hospitality insights. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. - Prioritize your team training and experience - Focus on peson…

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#280: Creating Value for Dual-Use Technology Companies Through Investment and Involvement with Joshua Weed, USAFA ‘01 38:24

6M ago38:24

38:24

Hey team! Before we dive in, I've got some exciting announcements: 1) Join us on August 8th NJ for an exclusive Advanced Real Estate Investing Workshop & Networking Event at the prestigious Park Avenue Club in Florham Park, NJ. This premier event is crafted to elevate your real estate investing skills with institutional-level analysis. Whether you'…

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#279: Excelling in the Niche Mortgage Note Investing Market with Quinn McArthur, USMA ‘08 28:55

6M ago28:55

28:55

“That’s the beauty of note investing. You don’t have to do it locally. It’s not like a development deal or a rental property where you have to be semi-local because there are no tenants or maintenance. It’s vacant land that is the collateral on these notes. We do deals in 30-plus states and that’s how we’re able to really scale it.” -Quinn McArthur…

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157: Building Customer Loyalty Through Sustainability With Christy Cook 25:53

6M ago25:53

25:53

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community. Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business. EPISODE NOTES: - …

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#278: The 3 Pathways to Small Business Ownership with John Panaccione, Army Veteran 40:45

6M ago40:45

40:45

“Entrepreneurship, at its core, is all about leading. Leading customers, leading suppliers, leading bankers, leading lawyers, leading employees, and no one spends more money than the Department of Defense developing leaders. Have confidence that the raw leadership skill gets you halfway there.” -John Panaccione, Army Veteran John Panaccione is an e…

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#277: Bridging Financial Gaps in Developing Markets with Isaac Were, USMA ‘16 29:39

7M ago29:39

29:39

“I want Zimba to be a key part of the digitization process that we’re starting to see in Uganda and other parts of Africa, especially for financial institutions.” -Isaac Were, USMA ‘16 Isaac Were is the CEO of Zimba Technologies, a SaaS financial technology company that builds cloud-based software to digitize and automate financial institutions as …

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#276: Creating a Foundation for Self-Leadership through Wellness and Wellbeing with Traci Fisher, USMA ‘91 54:19

7M ago54:19

54:19

“...if we can learn to lead ourselves, to manage our minds and our emotions and our actions in our private life, in our health, in our relationships and in the corporate world, then we are better positioned to use those critical thinking skills to make a difference in our businesses and in the greater world…” -Traci Fisher, USMA ‘91 Traci Fisher, a…

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Many highly qualified 2028 USNA candidates were turned down: Why? 21:53

7M ago21:53

21:53

Were you turned down this year by the Naval Academy? If you applied to the USNA Class of 2028 as a high school applicant, you had a lower chance of being appointed this year. More and more post-high school candidates are re-applying and therefore there are less appointments available for direct entries. That's right, we estimate about 450 slots of …

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156: Your 5 Step Roadmap to Customer Centricity 26:55

7M ago26:55

26:55

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. - Start by prioritizing your employee experience - Cultivate customer understanding - A…

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#275: Crafting Premium Handcrafted Whiskey and a Unique Spirits Brand with Ted Dumbauld, USNA ‘81 33:29

7M ago33:29

33:29

“You can sometimes convince somebody to buy a bottle of your whiskey the first time because of the story that you have, and I think we have a good story, but if the whiskey is no good, then they’re never going to buy another bottle. So the ideal combination is you’ve got a really good story and you’ve got a really great product.” -Ted Dumbauld, USN…

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155: Smarter Chatbots + AI to Delight Customers With Peter Voss 28:14

8M ago28:14

28:14

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Don't let the rulebook get in the way of creating great customer experiences. - Hyper pesonalization is a key…

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#274: Providing Quality Housing Opportunities to Deserving Families with Briar Bearss, USMA ‘22 30:38

8M ago30:38

30:38

“We’re really taking care of the houses and we’re really taking care of the families that are living in these houses. We’re providing a service just as much as we are being landlords because these families can take their government vouchers wherever they go. We have to be good stewards of the government funding or else it is going to naturally leav…

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Pass or Fail? Feedback on West Point Interview Answers from Real Candidates 22:58

8M ago22:58

22:58

In today's episode, we give feedback on 5 examples of interview questions and answers from West Point candidates.Door gainserviceacademyadmission

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Big Changes to the Service Academy Nomination Process 14:12

8M ago14:12

14:12

In this episode, LTC Kirkland and Capt Dach discuss two major changes to nominations and the way Service Academies (West Point, Naval Academy, and Air Force Academy) select candidates to offer appointments to for any candidates entering an Academy in June of 2025 or later. Each Member of Congress is able to now nominate 15 candidates instead of 10.…

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154: 7 Tips to Selecting Your Customer Experience Leader 25:15

8M ago25:15

25:15

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. When you are hiring your CX leader: - Hire someone with a stong CX background, experience in operations, but they don't need to have spec…

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