Business Excelleration® is The Hackett Group’s weekly podcast featuring insights and research data designed to help business leaders improve efficiency and effectiveness in finance, human capital management, strategic sourcing, procurement, and information technology (IT).
…
continue reading
Sustainability is a rapidly evolving field, driven by billions of dollars in global investment. Join hosts Michael Torrance, Jonathan Hackett and others in this podcast series, as we introduce you to the innovative minds and diverse perspectives that are pushing the boundaries in sustainability good practice. With topics ranging from climate change to sustainable finance and green bonds to human rights and responsible investing, we explore the world of corporate sustainability through interv ...
…
continue reading
Join Dan Brusich as he game masters a group of cyberpunk misfits (Chris Hackett, Shannan Sorenson, Efrem Peter) and their adventures in the Tabletop RPG "Interface Zero", a cyberpunk setting.
…
continue reading
The Talking Industrial Automation Podcast is a show to help you get to know the people who make modern manufacturing and processing possible. Along the way you'll hear about integration technology, trends and challenges. If you are a manufacturer, end user/client, supplier or system integrator interested in industrial automation, you will enjoy the insights in this podcast.
…
continue reading
The CPOstrategy Podcast is a bi-weekly podcast that delivers valuable C-Level perspective into the core issues surrounding procurement transformation, digitalisation, sustainability, data, people and talent and the procuretech ecosystem.
…
continue reading
Cynthia Dearin is the Managing Director of Dearin & Associates, Founder of the International Business Accelerator and author of Amazon best-seller "Camels, Sheikhs & Billionaires: Your Guide to Business Culture in the Middle East and North Africa". Dearin & Associates is an international business consulting company that helps clients to access opportunities in fast-growing international markets. We are passionate about helping our clients expand internationally, because we recognise that the ...
…
continue reading
Riveting, thought-provoking interviews with industry leaders The PI Window goes where no other media dares to tread to bring you the stories and insights you need to stay on top of your procurement world.Do you have a story idea or guest suggestion? Send us an e-mail at jhansen@pisocialmedia1.com.
…
continue reading
'What Matters' is back for season two! This MA Financial podcast series offers listeners unique access to our experts and their insights – across alternative investments, lending and corporate advisory – to help keep you informed. Subscribe and follow the podcast today! This information in this podcast series is being made available for MA Financial Group Limited (ACN 142 008 428) and its related bodies corporate (“MA Financial”) for informational purposes only and reflects the views of its ...
…
continue reading
1
Kacie Chitwood Miller Resource Group | Episode 101
47:38
47:38
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
47:38
In this episode of Talking Industrial Automation, Kacie Chitwood, an account executive at Miller Resource Group, shares her insights into the job market for controls engineers. Some tidbits: The surprising salary jumps controls engineers can expect in their first five years Creative perks companies are using to attract top talent beyond just salary…
…
continue reading
1
Sustainable Packaging: Eco Guardian in Conversation
16:45
16:45
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
16:45
In this episode of Sustainability Leaders, Issam Majeed, Managing Director of Diversified Industries, BMO Corporate Finance sat down with Anil Abrol, Founder and CEO of Eco Guardian. Eco Guardian has been helping lead the way in sustainable packaging for the last 20 years and is at the forefront of the fight against environmental degradation, speci…
…
continue reading
1
Digital World Class® Technology: Bridging the Performance Gap With Gen AI
15:54
15:54
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
15:54
What distinguishes Digital World Class® technology organizations from their competitors? In this episode of the Business Excelleration® Podcast, Kyle McNabb and Mike Fuller tackle this question, drawing from The Hackett Group’s recent research. They reveal that the key lies in providing high-value services, while aligning closely with business obje…
…
continue reading
1
Building a Case for Zero-Carbon Construction in Canada
22:58
22:58
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
22:58
Zero-carbon construction is not just important for greenhouse gas emissions reduction—it can also be a smart investment for asset owners. Angela Adduci, Senior Advisor, Policy, BMO Climate Institute, sat down with Kathleen Beaumont, Director, Impact & ESG, Forum Asset Management, and Paul Morassutti, Chairman, CBRE Limited, to discuss new insights …
…
continue reading
1
Generative AI: Fundamentals for Finance
19:23
19:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
19:23
Generative artificial intelligence (Gen AI) is revolutionizing financial reporting processes, streamlining operations and empowering finance teams to make more informed, strategic decisions. In this episode of the Business Excelleration® Podcast, Shawn Fitzgerald and Jim O’Connor discuss the transformative impact of AI in finance. They explore how …
…
continue reading
1
Futureproofing the Dealership in a Time of Transformation
21:34
21:34
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
21:34
We all know the auto industry is headed toward electrification and alternative energy inputs. It’s an ambitious undertaking, and dealers have a lot to consider regarding how they will decarbonize and what the future of the dealership will look like. OEM = Original Equipment Manufacturer.Door BMO Financial Group
…
continue reading
1
Provider Perspective: HCM Software Digital World Class Matrix™
16:24
16:24
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
16:24
In this episode of the Business Excelleration® Podcast, Andy Warzecha, Harry Osle, and Matt Merker share insights from The Hackett Group’s Digital World Class Matrix™ for human capital management (HCM) providers. They explore how advanced HCM technology can streamline processes, deliver actionable insights from precise data and bridge productivity …
…
continue reading
1
Andrew Harris of ACS | Epsiode 100
15:36
15:36
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
15:36
Andrew Harris shares his journey from participating in a high school robotics program to leading business development and engineering initiatives at ACS. You'll also hear about ACS's evolution from a spinoff architectural firm to a leader in industrial automation across various industries, as well as the company's holistic approach to project integ…
…
continue reading
1
The Gen AI Imperative: Know-How to Take the Lead
22:32
22:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
22:32
In this episode of the Business Excelleration® Podcast, Kyle McNabb, Vin Kumar and Andy Warzecha delve into the transformative realm of generative artificial intelligence (Gen AI). They draw upon insights from client organizations, revealing their experiences, plans and strategies for implementing Gen AI. The discussion outlines different levels of…
…
continue reading
1
What Matters - Olympic Edition with Grant Hackett
52:13
52:13
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
52:13
Join triple Olympic gold medallist Grant Hackett OAM for an insightful chat with MA Financial Group Vice Chairman Andrew Pridham AO and Senior Advisor Amelia Hill. From dominating the 1500m freestyle at the Sydney and Athens Olympics to growing and leading Generation Development Group as CEO, Hackett shares insights on Olympic glory and competing a…
…
continue reading
1
BMO Equity Research on the AI + Data Center Build Out: Sustainability Impacts, Second Order Beneficiaries
14:10
14:10
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
14:10
This episode from BMO's IN Tune podcast focuses on how the AI/data center build out is contributing to a new era of electricity demand.Door BMO Financial Group
…
continue reading
1
Multi-Process Human Resources Outsourcing Providers: Highlights From the New Digital World Class Matrix™
16:15
16:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
16:15
In this episode of the Business Excelleration® Podcast, Andy Warzecha, Greg Morgan and John Sheridan discuss The Hackett Group’s Digital World Class Matrix™ for multi-process human resources outsourcing (MPHRO) providers. They unpack key insights from the study, highlighting how MPHRO providers harness artificial intelligence to streamline operatio…
…
continue reading
1
Tonkean: Powering transformative procurement
53:05
53:05
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
53:05
Sagi Eliyahu, Co-Founder and CEO at Tonkean and Alejandro Fernandez, Head of Global Procurement at Semrush, discuss the power of intake orchestration and procurement’s rise to the top of the agenda in the C-Suite.Door B2e Media Ltd
…
continue reading
1
Unlocking Potential: Gen AI in IT
26:06
26:06
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:06
In this episode of the “Business Excelleration® Podcast,” Anthony Snowball, Kyle Robichaud and Joe Nathan discuss the tangible advantages businesses are experiencing, while also addressing the critical ethical considerations of adopting generative artificial intelligence (AI). They also examine the pivotal role of boards and executives in setting p…
…
continue reading
1
Bryan DeBois of RoviSys | Episode 99
41:02
41:02
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
41:02
The airwaves are blowing up with the potential of AI in industrial automation -- but is it all talk? Not at all, says Bryan DeBois, DIrector of AI at RoviSys, a system integration founded in 1989. In fact, Autonomous AI is solving unsolvable problems right now -- including the brain drain and labor shortage -- that are plaquing manufacturing throug…
…
continue reading
1
Sustainable Food Systems: Trends and Opportunities
27:45
27:45
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
27:45
In this episode of Sustainability Leaders, George Sutherland, Senior Advisor with the BMO Climate Institute sat down with John Simpson, Chairman, Owner, and CEO of the CANA Group of Companies and Founder of The Simpson Centre, and Guillaume Lhermie, Director of The Simpson Centre and Associate Professor at the University of Calgary to discuss the t…
…
continue reading
1
Dairy Industry Goals: GHG Neutrality and Water Management
26:43
26:43
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:43
In this episode of Sustainability Leaders, our experts discuss the implementation efforts that enable progress towards the dairy industry for the 2050 environmental goals.Door BMO Financial Group
…
continue reading
1
The Intersection of Equity and the Environment
27:51
27:51
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
27:51
In this episode of Sustainability Leaders, Melissa Fifield sat down with Mil Niepold, Founder and President of The Mara Partners (TMP), a strategic advisory company working at the intersection of equity and the environment.Door BMO Financial Group
…
continue reading
1
Future-Forward Insights: Key Takeaways From the 2024 OneStream Splash Conference
19:11
19:11
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
19:11
In this episode of the Business Excelleration® Podcast, Andy Moore and Peter Fugere reflect on the vibrant atmosphere and key takeaways from the recent OneStream Splash conference in Las Vegas. They highlight standout moments from the event, and discuss exciting new solutions and features on the horizon from OneStream. The full show notes can be do…
…
continue reading
1
'Money, Children and Happiness' with The Barefoot Investor, Scott Pape
52:01
52:01
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
52:01
This episode features an in-depth conversation with Scott Pape, also known as ‘The Barefoot Investor’. Pape is one of Australia’s most successful authors. His book, The Barefoot Investor, is one of Australia’s all-time best-sellers, with over 2 million copies sold and counting. Pape’s most recent book, Barefoot Kids, had the fastest selling debut i…
…
continue reading
1
Farmer-Led Climate Solutions, Part 2
19:22
19:22
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
19:22
In part 2, Alma Cortes Selva, Senior Advisor at the BMO Climate Institute, speaks with Jim Winn from Lafayette Ag Stewardship Alliance about his experience introducing sustainable practices such as cover crop usage and seeing the impact on yield and net return per acre.Door BMO Financial Group
…
continue reading
1
Farmer-Led Climate Solutions, Part 1
26:32
26:32
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:32
Alma Cortes Selva, Senior Advisor at the BMO Climate Institute, speaks with Lauren Brey about her work at Farmers for Sustainable Food and the experience of Paul Cornette from Peninsula Pride Farms of shifting to sustainable farming practices.Door BMO Financial Group
…
continue reading
1
Unlocking Gen AI Potential in Finance
13:40
13:40
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
13:40
In this episode of the Business Excelleration® Podcast, Vin Kumar, Kevin Church and Ramiro Ortiz explore how Gen AI is reshaping finance and how leaders are adapting. From engaging stakeholders to embracing new technologies and bridging skills gaps, they delve into the strategies guiding organizations of all sizes through this transformative period…
…
continue reading
1
Jeromy Peterson of Ripple Industries | Epsiode 98
50:15
50:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
50:15
From an entry-level job at a sewage plant (spoiler, it's as bad as you think) to writing a science fiction novel to earning four degrees+, Jeromy Peterson has accumulated an unusual mix of experiences over the course of his 25-year career. Hear all about it -- including the 17 years he's spent as CEO and president of Ripple Industries, an automatio…
…
continue reading
1
Unlocking Gen AI Potential in Human Resources
40:03
40:03
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
40:03
In this episode of the Business Excelleration® Podcast, Anthony Snowball, Lee Derryberry and Franco Girimonte explore how generative artificial intelligence (Gen AI) is revolutionizing human resources (HR). From optimizing recruitment processes to personalizing employee development, these technologies are reshaping HR operations. They discuss how A…
…
continue reading
1
Sustainable Living: Understanding Home Retrofits
32:45
32:45
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
32:45
This episode dives into the benefits of energy-efficient upgrades to help homeowners make informed choices that can reduce energy costs, improve comfort and contribute to a healthier environment. Host: Ashish Arora, Regional Vice President of Specialized Sales Group, BMO. Guests: Paul Doucet, Principal Architect at Sustainable; Sarah Grant, Certifi…
…
continue reading
1
Unlocking Gen AI Potential in Procurement
25:34
25:34
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
25:34
In this episode of the Business Excelleration® Podcast, Vin Kumar, Tim Yoo and Jeff Gilkerson explore the growing interest in generative artificial intelligence (Gen AI) among procurement companies. They highlight the challenges companies face in understanding what they require to effectively integrate Gen AI into their operations, and discuss its …
…
continue reading
1
Accelerating Financing for Retrofits
44:47
44:47
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
44:47
In this episode of Sustainability Leaders, James Burrow, sat down with Aaron Berg, head of the Building Retrofits Initiative at Canada Infrastructure Bank; Martha Campbell, Principal of Carbon Free buildings at the Rocky Mountain Institutes; and Matt Golden, CEO of Recurve, an energy efficiency services company located in California to discuss acce…
…
continue reading
1
Food, Ag, Fertilizer, and ESG From BMO’s 19th Annual Farm to Market Conference: BMO Equity Research
21:15
21:15
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
21:15
In this episode from BMO’s IN Tune Podcast, host Camilla Sutton is joined by Kelly Bania, Joel Jackson, Doug Morrow and Andrew Strelzik to discuss the takeaways from BMO’s 19th Annual Farm to Market Conference and stretches across the food and agriculture value chain.Door BMO Financial Group
…
continue reading
1
AI and Enterprise Platforms
26:17
26:17
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:17
In this episode of the Business Excelleration® Podcast, we explore how artificial intelligence (AI) is reshaping industries and opening new pathways for innovation. As businesses embrace the potential of AI, what challenges will they face? What opportunities should they take advantage of? A discussion with Kyle McNabb, vice president of research, a…
…
continue reading
1
Incorporating Climate Risk in Valuations
17:59
17:59
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
17:59
How can climate change impact financial markets and the regulatory landscape, and how might investors be able to integrate climate risks and opportunities into their capital allocation strategies? Listen to our latest episode.Door BMO Financial Group
…
continue reading
1
Provider Perspective: EPM Software Digital World Class Matrix™
18:37
18:37
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
18:37
What sets apart top-tier enterprise performance management (EPM) providers, enabling them to deliver unparalleled value and capabilities? Explore the integration of generative artificial intelligence into EPM solutions, reshaping the way organizations optimize performance. Hear The Hackett Group’s Principal Andy Warzecha, Principal Jason Logman and…
…
continue reading
1
Supporting Renewable Fuel Programs
31:43
31:43
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:43
Last year, BMO and Imperial Oil donated money to the University of Calgary’s Schulich School of Engineering to support Schulich Racing (F1), Off-Road (Baja) and Renewable Fuel teams. Learn more in this episode.Door BMO Financial Group
…
continue reading
1
Alex Pool of Masked Owl Technologies | Episode 97
31:23
31:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
31:23
After 30 years of experience in industrial solution leadership -- ranging from greenfield design and engineering to custom specialized solutions -- Alex Pool launched Masked Owl Technologies. As President of this SI startup, he uses his decades of experience in a diverse technology and automation landscape -- from the destruction of WWII-era chemic…
…
continue reading
1
Mid-Market Digital Transformation
21:20
21:20
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
21:20
What unique challenges do mid-market companies have when it comes to digital transformation? How can they overcome them? A discussion with two experts from The Hackett Group’s Business Services Transformation practice in the UK - Director Teresa Exton and Associate Principal Hermann Waschefort. The full show notes can be downloaded here.…
…
continue reading
1
Understanding America’s Carbon Markets
17:19
17:19
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
17:19
Listen to the key takeaways from a panel Rachel Walsh, Environmental Commodities Strategist at BMO Capital Markets joined, titled: “America’s Carbon Markets: The Only Way is up. Or is it?”Door BMO Financial Group
…
continue reading
1
Customer-to-Cash Receivables Software – Digital World Class Matrix ™ Research
19:46
19:46
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
19:46
What factors enable some customer-to-cash (C2C) receivables software providers to deliver far greater value and breadth of capabilities than others? How are C2C software providers integrating artificial intelligence (AI) and generative AI into their offerings? A discussion of findings from The Hackett Group’s new Digital World Class Matrix™, with T…
…
continue reading
1
Lessons on investing and success with investment banking legend Ken Moelis
51:13
51:13
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
51:13
This episode features a rare and in-depth conversation with Wall Street icon Ken Moelis who discusses his predictions for the US election and the state of the economy. Ken is the Founder, Chairman and CEO of Moelis & Company and has built a global firm valued at almost $US4.0 billion in just 15 years. During his earlier banking career, he advised s…
…
continue reading
1
Procurement Transformation – Best Practices and Notes From the Field
15:11
15:11
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
15:11
Interest in procurement transformation is surging. A discussion of what’s driving demand, what approaches work best and real-life examples from The Hackett Group’s recent procurement transformation engagements, with Director Natalie Henfrey from The Hackett Group’s Procurement Transformation practice in Europe and Principal Tom Kellaway of The Hack…
…
continue reading
1
Canada Inflation: Moving in the right direction?
20:59
20:59
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
20:59
In this Sustainability Leaders episode, Alma Cortés Selva is joined by Doug Porter and Dr. José Nuño-Ledesma, Assistant Professor of Food Industry Economics and Management at the University of Guelph, to discuss Canada’s food inflation from both a domestic and international standpoint.Door BMO Financial Group
…
continue reading
1
U.S. Inflation: Where are we headed?
26:57
26:57
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:57
In the U.S., inflation has been persistent and it’s one of the trickiest indexes to measure from an economic standpoint, according to Erik Johnson, Senior Economist and Vice President, BMO Economics. This episode touches on U.S. inflation, housing costs, and extreme weather events.Door BMO Financial Group
…
continue reading
1
How Artificial Intelligence Is Reinventing Human Resources
24:23
24:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
24:23
Listen to learn how artificial intelligence (AI) is changing the way human resources (HR) professionals do their jobs, and find out how HR leaders can drive AI adoption within their department and throughout the broader organization. Hear a candid conversation with CHRO Harry Osle, Senior Research Director Tony DiRomualdo and Associate Principal Am…
…
continue reading
1
MTN Group – 2023 Digital Award Winner, Source-to-Purchase
30:04
30:04
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
30:04
MTN Group's Procurement Center of Excellence Leader Andrew Savage talks with The Hackett Group's Managing Partner and AI and Digital Operations Practice Leader Vin Kumar about MTN Group’s Procurement Cockpit, a digital transformation project which received The Hackett Group’s 2023 Digital Award in Source-to-Purchase. The central procurement intelli…
…
continue reading
1
Upgrading Corporate Performance Management – Best Practices From Our OneStream Practice
26:42
26:42
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:42
How can companies improve the efficiency and effectiveness of their finance and accounting operations by implementing OneStream as their corporate performance management system? How can the technology shift be used to drive process improvements and implement best practices? A discussion with Sahil Patel, a director in our OneStream practice, and St…
…
continue reading
1
Making Renewable Energy Technology Accessible to Underserved Communities: GRID Alternatives in Conversation
23:17
23:17
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
23:17
GRID Alternatives is a national leader in helping economic and environmental justice communities nationwide get clean, affordable solar power and solar jobs, and our energy access work is lighting up off-grid communities across the globe.Door BMO Financial Group
…
continue reading
1
Carbon Accounting: How to Strengthen Corporate Climate Plans
25:23
25:23
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
25:23
The more companies take climate action, the less confident they seem to be about their actions having an impact on what’s causing the climate to change. Learn how something called carbon accounting can help.Door BMO Financial Group
…
continue reading
1
Adam Gluck of Copia Automation | Episode 96
43:48
43:48
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
43:48
Can we be solving hard problems that make the economy work better? That make the world a more efficient place? Those are the questions that inspired Adam Gluck to leave his engineering job at Uber and found Copia Automation, which brings modern DevOps tooling to industrial automation, standardizing processes to drive quality, efficency, and uptime …
…
continue reading
1
2024 Technology Key Issues Research
16:17
16:17
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
16:17
What priorities do technology leaders have for the coming year? How prepared are they to address them? Highlights of findings from The Hackett Group’s 2024 Technology Key Issues research with Principal Michael Fuller and Principal Kyle Robichaud. The full show notes can be downloaded here.Door The Hackett Group
…
continue reading
1
Battery Technology Advances Are Driving EV Industry Optimism
26:53
26:53
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
26:53
Learn why a BloombergNEF analyst is not so worried about the slowdown in global electric vehicle (EV) sales.Door BMO Financial Group
…
continue reading
1
Bosch Service Solutions – 2023 Digital Award Winner, Contact-to-Resolution
18:30
18:30
Later Afspelen
Later Afspelen
Lijsten
Vind ik leuk
Leuk
18:30
How has Bosch used artificial intelligence and automation to transform the contact center experience? Irfan Ali, director of Digital, Automation and Innovation at Bosch Service Solutions, talks with David Ketchin, managing director for The Hackett Group in Europe, about the dramatic results they’ve achieved. Bosch received a Digital Award from The …
…
continue reading