Beste Ericka Moore podcasts (2024)

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Episode 63: Plan your EQMS' Development with the EQMS Maturity Model 13:03

7M ago13:03

13:03

In this episode of the QM Insights podcast, Etienne is joined by Philippe Gaudreau, CEO of SOLABS to discuss the EQMS Maturity Model proposed by SOLABS. Managing an Enterprise Quality Management Software (EQMS) is an entirely different task based on where a company stands on the EQMS Maturity Model. Learn how this tool assists quality managers in s…

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Episode 62: Looking Back at 2023 with SOLABS' Executives 14:47

10M ago14:47

14:47

SOLABS' executives join together to discuss their outlook for 2023. They walk listeners through their objectives at the start of the year and more. Key Takeaways 00:51 Kevin explains what his focus was at the beginning of 2023 for the engineering department. 01:44 How many phases will be necessary for the implementation process of Kamban at SOLABS?…

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Episode 61: Evaluating Suppliers for an EQMS Software Purchase 14:51

11M ago14:51

14:51

In episode 61 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the second in a series on purchasing an EQMS. In this episode, the guests explore the evaluation of suppliers, including how to prepare for demonstrations, the importance of evaluating …

1
Episode 60: Purchasing an EQMS: Building a Business Case 16:20

1y ago16:20

16:20

In episode 60 of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS, and Philippe Gaudreau, CEO of SOLABS. This episode is the first in a series on purchasing an EQMS. In this episode, they discuss the steps to building a business case, from evaluating your requirements to getting team members on board and …

1
Episode 59: The Implementation of QM10 with Ericka Moore 14:30

1y ago14:30

14:30

In this episode of the QM Insights podcast, Etienne is joined by Ericka Moore, Head of Client Success at SOLABS to discuss the implementation process of SOLABS QM10. They discuss whether implementations are done internally or outsourced, what are the key elements that make a successful implementation, and what a successful implementation means for …

1
Episode 58: Analytics at SOLABS with Jamie Villeneuve 15:48

1+ y ago15:48

15:48

In this episode of the QM Insights podcast, Etienne is joined by Jamie Villeneuve to discuss analytics in QM10. Jamie explains Nexgen Analytics' custom report offering, what is the end goal of analytics, and what the future holds for SOLABS in this area. Key Takeaways: 00:55 Introducing Jamie and Nexgen Analytics 02:00 What has NexGen Analytics acc…

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Episode 57: SOLABS - Who We Are and Where do we Come From 14:16

1+ y ago14:16

14:16

In today’s episode of the QM Insights podcast, Philippe Gaudreau, CEO of SOLABS and Ericka Moore, Head of Client Success at SOLABS discuss the business highlights of SOLABS, what will be our focus moving forward, and what are the values that drive our work! Key Takeaways 02:00 Philippe highlights key achievements we have accomplished 02:58 Ericka s…

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Episode 56: What is Coming in 2023 with SOLABS' Executives 14:13

1+ y ago14:13

14:13

In today’s episode of the QM Insights podcast, SOLABS’ executives are discussing their objectives for 2023 and what clients can expect from SOLABS this coming year. Key Takeaways 00:56: introducing Ericka, Head of Client Success at SOLABS 02:17: the SOLABS QM10 User Group Meeting will return in 2023! 04:17: Introducing Martine, Head of Quality Mana…

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Episode 55: Looking Back at 2022 with Philippe Gaudreau 14:55

1+ y ago14:55

14:55

In today’s episode of the QM Insights podcast, Philippe Gaudreau, SOLABS’ CEO is looking back at 2022. He discusses what he is most proud of, what changes clients can expect in 2023, and what our focus will be moving forward. Key Takeaways 00:45 – What is Philippe most proud of for SOLABS in 2022? 02:30 – We completed a 3-year backend project! 04:1…

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Episode 54: Scheduling Retraining for Documents in QM10 11:07

2y ago11:07

11:07

There are multiple scenarios in which companies must schedule retraining for existing documents. In this episode of the QM Insights podcast show, Etienne and Gretchen tackle those scenarios and share common ways that retraining is scheduled in QM10 by our clients. Key Takeaways 01:02 In which scenarios do companies have to set up retraining for doc…

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Episode 53: Retrieving and Approving Documents by an External Party in QM10 10:57

2y ago10:57

10:57

This episode of the QM Insights podcast show is focused on retrieving and approving documents by external users within QM10. Gretchen details the scenarios in which you must approve documents by external companies, how to set up their accounts based on your needs, and more! Key Takeaways 01:20 In which scenarios do a company have to retrieve and ap…

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Episode 52: Searching Efficiently in QM10 12:37

2y ago12:37

12:37

In this episode of the QM Insights podcast show, Etienne and Gretchen discuss how to search efficiently in QM10. This includes custom searches, common search queries in the search bar, the recent items list, and much more! Key Takeaways 01:05 Common ways to search within QM10 03:05 What types of custom searches can be set? 05:22 Using the Treeview …

1
Episode 51: Using the Function Roles for Training and Onboarding Purposes 13:40

2y ago13:40

13:40

Today's episode of the QM Insights podcast discusses the use of Function Roles for organizing and assigning training within QM10. This can be used as early as for the onboarding of new hires! Key Takeaways: 00:30 Introducing today’s topic and guest expert 01:05 What is the role of function roles with the onboarding of new users? 03:22 Can you creat…

1
Episode 50: Using the Document Control Process to Send Training Notifications 10:29

2+ y ago10:29

10:29

Today's episode of the QM Insights podcast details the use of the Document Control Process (DCR) to send training notifications. This can be used in or out of QM10, so it can be leveraged by clients who do not use QM10's training records management capabilities as well as those that do! Key Takeaways 01:18 Gretchen explains how you can use the Docu…

1
Episode 49: Revising and Approving Documents in QM10 10:17

2+ y ago10:17

10:17

In today’s episode, we discuss the differences between the Review and Approval cycles for documents within QM10. Gretchen Dixson, a Product Specialist at SOLABS, explains multiple scenarios where companies can save time and prevent errors by setting their review cycles through QM10 instead of performing them by email or via some other means. Key Ta…

1
Episode 48: Superseding and Retiring Documents in SOLABS QM10 11:05

2+ y ago11:05

11:05

In today’s episode, we discuss the differences between retiring and superseding documents within QM10. Gretchen, a Product Specialist at SOLABS, covers multiple scenarios where our clients make use of either function and provides tips on how to save time with them! Key Takeaways 00 :00 Introducing today’s topic: retiring and superseding documents i…

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Episode 47: SSRS Training Reports in SOLABS QM10 Feat. Jamie Villeneuve & Gretchen Dixson 11:43

2+ y ago11:43

11:43

In today’s episode, we discuss the new SSRS training reports available with QM10. Join Gretchen and Jamie as they discuss how the new reports were designed and how this will impact the lives of our customers moving forward! Key Takeaways 00:30 Introducing today’s topic and guests 01:20 What are the improvements we have made to SSRS reports? 03:24 G…

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Episode 46: Audit Capabilities in QM10 Release 10.9.0 - Included for All Our Clients! 15:11

3y ago15:11

15:11

Listen on Youtube: https://www.youtube.com/watch?v=Lq6xkQiUIzA In today’s episode, we discuss the new audit capabilities of QM10 R. 10.9.0. Join Etienne, Gretchen, and Martine as they explore the audit process, detail how it is used internally at SOLABS, and look at the new reporting capabilities related to the audit process. 00:23 Today’s topic: n…

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Episode 45: Online Assessment in QM10 Release 10.9.0 13:37

3y ago13:37

13:37

The QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. In today’s episode, we are looking at the new online assessment capabilities that are made available for all our clients starting with the next release of QM10. Key Takeaways 00:40 Introducing today’s guests: Gretchen, Martine, Mathieu & Philippe 0…

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Episode 44: Document Management in QM10, Part 3: Document Administration 15:36

3y ago15:36

15:36

The QM Insights podcast show is back on its mission to help SOLABS’ clients to learn from experience. Today’s episode is Part 3 of our series on how QM10 helps our clients with document management. In this episode, we focus on the tools available to Document Administrators to assist with their document administration needs. 00:41 Introducing today’…

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Episode 43: Document Management in QM10, Part 2: Periodic Reviews When No Changes Are Required 14:26

3+ y ago14:26

14:26

In today’s episode, the team discusses how QM10 can help our clients manage Periodic Review Cycles for their documents that require it. This episode focuses on scenarios where the periodic review identifies that no changes are required to the document. This is part 2 of a series on how SOLABS QM can help manage your Document Periodic Reviews. Etien…

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Episode 42: Document Management in QM10, Part 1: Periodic Reviews With the Document Control Process 10:58

3+ y ago10:58

10:58

The QM Insights podcast show is back on its mission to help SOLABS’ clients Learn from Experience. In today’s episode, the team discusses how the QM10 Document Control Process can help our clients manage Periodic Review Cycles for their documents that require it. This is part 1 of a series on managing document Periodic Reviews using QM10. Etienne L…

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Episode 41: SOLABS Services, Security and Architecture 17:13

3+ y ago17:13

17:13

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses the services offered by SOLABS, how we handle security and our responsibility in regard to data and reporting. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host while Ericka is taking…

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Episode 40: SOLABS' New Tagline, Our Q1 Performance and The Importance of System Ownership w. Philippe Gaudreau 16:21

3+ y ago16:21

16:21

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience. In today’s episode, the team discusses SOLABS’ performance over Q1 2021, how we got to the Learn From Experience tagline and the importance of System Ownership procedures. Etienne Langlois, SOLABS’ Marketing Coordinator is taking over as today’s host …

1
Episode 39: Product Roadmap, New Reporting Capabilities and More With Philippe Gaudreau, Jamie Villeneuve & Gretchen Dixson 27:29

3+ y ago27:29

27:29

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In today's episode, the team discusses our product roadmap for the upcoming months and years, introduces our partners at Nexgen and the exciting reporting capabilities they bring to our clients and more! Tod…

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Episode 38: SOLABS 2020 in Numbers & Our New Software Support Specialist! With Philippe, Kevin and Mathieu 22:02

4y ago22:02

22:02

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. In this week’s episode, our host Ericka Moore is joined by SOLABS’ CEO Philippe Gaudreau, our Head of Engineering Kevin Byrne Langlois and our new Software Support Specialist Mathieu Carriere! The team discu…

1
Episode 37: Looking Back at 2020 With SOLABS’ Executives 40:16

4y ago40:16

40:16

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week’s episode is a little different from usual as our host Ericka Moore is joined by SOLABS’ executives to look back at the challenges, realizations and overall performance of each department for 2020.…

1
Episode 36: Best Practices Around Document Control with Philippe, Martine, Gretchen and Etienne 24:34

4y ago24:34

24:34

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau, SOLABS’ Head of Product and Quality Management Martine Boire, SOLABS’ Product Specialist and Head Tra…

1
Episode 35: Level 1 Service Level Agreement (SLA) with Gretchen and Philippe 23:15

4y ago23:15

23:15

The QM Insights podcast show is back on its mission to help SOLABS’ clients learn from experience, continuously improve and do more with less. This week on the show, Ericka Moore returns as your host! She is joined by SOLABS’ CEO Philippe Gaudreau and SOLABS’ Product Specialist and Head Trainer Gretchen Dixson. In today’s episode, the team has a co…

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Episode 34: Ericka's Return! with Philippe, Martine, Kevin and Ericka 22:54

4y ago22:54

22:54

This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is back as your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management, Kevin Byrne Langlois, SOLABS’ Head of Engineering and Ericka Moore, SOLABS’ Head of Client Success. Today, the team will discuss frequently …

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Episode 33: The QM Insights Podcast is Back! with Philippe, Martine and Gretchen 16:24

4y ago16:24

16:24

This week on the podcast, Etienne Langlois, SOLABS’ Marketing Coordinator is your host! He is joined by Philippe Gaudreau, SOLABS’ CEO, Martine Boire, the team’s Head of Product and Quality Management and Gretchen Dixson, SOLABS’ Head Trainer and Product Specialist. Today, they are trying out a new conversational format for the show! The team will …

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Episode 32: SOLABS Laboratory Investigation Request Process (LIR QM APP) with Gretchen Dixson 17:45

4+ y ago17:45

17:45

This week on the podcast, Philippe Gaudreau, the CEO and founder of SOLABS, is once again joined by frequent guest, Gretchen Dixson, the Senior Product Specialist and Head Trainer at SOLABS! Today, they will be discussing SOLABS’ laboratory investigation request process (or LIR process). Gretchen explains how the LIR process ensures the documentati…

1
Episode 31: Deviations Process App with Gretchen Dixson 13:07

4+ y ago13:07

13:07

In today’s episode, your host Philippe Gaudreau, the CEO and founder of SOLABS, is joined by a frequent guest of the show — Gretchen Dixson, the Senior Product Specialist and Head Trainer at SOLABS! Today, they will be taking a look the Deviations Process App (P0054) used for deviations in the context of the GxP pharmaceutical environments. Gretche…

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Episode 30: Presenting SOLABS’ New Website and Knowledge Base 13:26

4+ y ago13:26

13:26

Door SOLABS

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Episode 29: An Overview of the Audit QM APP with Gretchen Dixson 12:27

4+ y ago12:27

12:27

Door SOLABS

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Episode 28: SOLABS Product Roadmap Survey Results 14:23

5y ago14:23

14:23

Door SOLABS QM Insights

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Episode 27: An Overview of the CAPA QM App (P50) with Gretchen Dixson 22:19

5y ago22:19

22:19

This episode marks the final episode of the year for 2019! This episode will be dedicated to SOLABS’ EQMS, SOLABS QM 10 — specifically focusing on one of the off-the-shelf QM Apps known as P50 that is a CAPA process. And once again, Gretchen Dixson will be joining the podcast! Gretchen is the Senior Product Specialist and Head Trainer at SOLABS and…

1
Episode 26: The Buyer’s Journey: Key Considerations When Preparing to Make an EQMS Software Purchase 13:40

5y ago13:40

13:40

This week on the podcast, Philippe Gaudreau, CEO and founder of SOLABS is joined by Tom Ince, SOLABS’ Enterprise Sales Specialist. Today, they will be taking a look at the buyer’s journey when it comes to making an EQMS software purchase. In this episode, Tom explains how an organization can prepare for an EQMS software purchase, how you can go abo…

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Episode 25: SOLABS QM Features You May Not Know About! With Martine Boire 16:51

5y ago16:51

16:51

This week on the podcast, Philippe Gaudreau, CEO and founder of SOLABS, is joined by return guest, Martine Boire! Martine is the Head of Product and Quality Management at SOLABS. Previously, she served as Director of Quality for over 12 years. Today, Martine is highlighting some of the features that end-users might not be aware of that would really…

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Episode 24: Best Practices in Configurations of the Training Section with Gretchen Dixson 19:13

5y ago19:13

19:13

This week Philippe Gaudreau, CEO and founder of SOLABS, is joined by return guest Gretchen Dixson, the Senior Product Specialist and Head Trainer at SOLABS. Today, they’re discussing the training section and some of the most common use cases she has encountered while working with clients in terms of configuring and helping improving practices in th…

1
Episode 23: Service Level Agreement with Karine Loiselle 13:21

5y ago13:21

13:21

This week Philippe Gaudreau, the CEO and founder of SOLABS, is joined by Karine Loiselle, a member of SOLABS’ Client Success Group. Karine is a Client Success Specialist and has been with SOLABS for 2 years now. Karine spends a good portion of her time in direct contact with SOLABS’ clients and she coordinates all of the work behind the scenes of t…

1
Episode 22: Training Plan with Gretchen Dixson 20:30

5y ago20:30

20:30

This week Philippe Gaudreau, the CEO and founder of Solabs, is joined by return guest Gretchen Dixson, the Senior Product Specialist at Solabs. On today’s show, they will be discussing the training plan and approach during the implementation stage of Solabs QM 10, from the pre-training preparation to the post-training follow-up. Gretchen provides s…

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Episode 21: Gretchen Dixson on Change Control QM Apps 20:29

5+ y ago20:29

20:29

This week, Philippe Gaudreau, the CEO and founder of Solabs, is joined by Gretchen Dixson, the Senior Product Specialist at Solabs. On today’s show, they will be discussing the change control QM Apps that are available for Solabs QM. Specifically, Philippe and Gretchen will be highlighting two specific off-the-shelf flavors (maintained and qualifie…

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Episode 20: Product Road Map with Gretchen Dixson and Martine Boire 38:54

5+ y ago38:54

38:54

This week, Philippe Gaudreau, the CEO and founder of Solabs, is joined by Gretchen Dixson (Senior Product Specialist at Solabs) and Martine Boire (Head of Product and Quality Management). They will be discussing the product road map — covering potential new releases, upcoming changes, and enhancements within the Solabs QM 10 solution. Some of the i…

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Episode 19: Talking the Upcoming QM 10.8 Release with Gretchen Dixson 13:51

5+ y ago13:51

13:51

This week, Philippe Gaudreau, the CEO and founder of Solabs, will be talking more about the upcoming June 2019 QM 10.8 release with Gretchen Dixson, a Senior Product Specialist at Solabs. Gretchen has been with the company for a little over 2 years now and currently serves as Head Trainer. She is also actively involved in the sales and marketing te…

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Episode 18: Gretchen Dixson and Martine Boire on the Upcoming QM 10.8 Release 23:01

5+ y ago23:01

23:01

This week, Philippe Gaudreau, the CEO and founder of Solabs, will be discussing the upcoming June 2019 QM 10.8 release with Gretchen Dixson and Martine Boire. Gretchen is a Senior Product Specialist at Solabs. She has been with the company for a little over 2 years now and serves as Head Trainer. She’s also actively involved in the sales and market…

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Episode 17: The Responsibilities of System Owners in SOLABS QM 10 19:19

5+ y ago19:19

19:19

This week, Philippe Gaudreau, the CEO and founder of Solabs, will be your solo host! Today he will be discussing the responsibilities of system owners — a topic he is very passionate about! He feels that with the appropriate controls in place, system owners will be able to ensure that their Solabs QM 10 solution remains in good health throughout it…

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Episode 16: Document Tree View from an Initial Configuration Standpoint with Gretchen Dixson 14:54

5+ y ago14:54

14:54

This week on the podcast, Philippe Gaudreau, the CEO and founder of Solabs, is joined by their return guest, Gretchen Dixson, to discuss the document tree view on Solabs QM from an initial configuration standpoint. Gretchen is a Senior Product Specialist at Solabs and a part of Ericka’s group, the Client Success Group. She has been with the company…

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Episode 15: Gretchen Dixson on SOLABS QM Configurations and Best Practices 23:18

5+ y ago23:18

23:18

In today’s show, your host, Ericka Moore, and her return guest, Gretchen Dixson, will be discussing the Solabs QM configuration, best practices, and how the Solabs team supports configuration activities with clients. Gretchen is a Senior Product Specialist at Solabs and a part of Ericka’s group, the Client Success Group. She has been with the compa…

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Episode 14: Philippe Gaudreau on the Pricing Model and Client Services Offering in Solabs QM 22:52

5+ y ago22:52

22:52

Welcome to the first episode back in 2019! In this episode, Philippe Gaudreau, the CEO and founder of Solabs, will be Ericka’s guest as well as her co-host as they discuss the pricing model and client services offering in Solabs QM. Often, companies speak a lot about what they offer in terms of products and services but pricing can often be a bit o…

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