Welcome to The Reality is Sales Training, where your hosts Bob Morrell and Jeremy Blake bring over 20 years of global sales training and coaching experience to life. If you've ever questioned the value of investing in sales training, this podcast is for you. Bob and Jeremy explore the critical role sales training plays in business success. Through insightful stories and real-world examples, they answer key questions like: How many organisations truly need sales training? What return on inves ...
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Welcome to The Reality of Business with Bob & Jeremy, your go-to podcast for insights, stories, and practical advice on all things business. Since meeting at drama school in 1991, we've been lifelong friends and business partners, drawing on over two decades of experience running a successful sales and management training company together. With Reality Training at the heart of our journey, we've coached thousands, spoken at countless conferences, and travelled the world, gathering a treasure ...
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Welcome to The Reality of Contact Centres, formerly known as Contact Centre Focus. This podcast is your essential resource for industry insights and expert advice tailored specifically for advisors, agents, team leaders, managers, and directors of contact centres. Join your hosts, Bob Morrell & Jeremy Blake, the experienced sales trainers and executive coaches behind Reality Training, as they share their wealth of knowledge from training thousands of contact centre professionals across the g ...
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What’s Up, Interpreters? A Podcast from the National Association for Interpretation
National Association for Interpretation
Twice a month, the National Association for Interpretation (NAI) brings you conversations with innovators, leaders, movers, and shakers in the field of heritage interpretation.
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Interviews with creatives to explore creativity in music and the arts so that you can develop skills and become successful. We look at creativity through the lens of NLP, magic, and self-improvement and develop a map for creative thinking looking at the the arts as a healing force as well as a tool for self development.
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Bobby Morrell, Pilgrim, Writer and Business Trainer
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Bobby Morrell, Pilgrim, Writer and Business Trainer Bob is back on the podcast, and we talk about the effect of walking a pilgrimage. The physical and mental benefits are great and we discuss the personal benefits that we have experienced. And Bob being a creative has turned this into a book … Here are some of the details This book gives you an hon…
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Questioning Skills - Building Sales Success
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Send us a text How good are your questioning skills? What if your questions could unlock the doors to deeper client relationships and increase sales? Join us as we unpack the transformative art of questioning in sales, inspired by the insights of Elmer Wheeler. Too often, salespeople fall into the trap of asking generic, uninspired questions like "…
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Executive Coaching: How Does It Work? Where Has It Come From? Transforming The Workplace
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Send us a text Ever wondered how you can transform a toxic workplace relationship into a thriving collaboration? In this episode, we unravel the example case of Maureen and examine how executive coaching can turn around even the most challenging team dynamics. We delve into the core principles of coaching as a client-centered, goal-driven partnersh…
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Using Technology for Interpretation with CyArk
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Cyark uses 3D modeling to provide access to heritage sites around the world, creating virtual experiences for web and mobile as well as immersive experiences for a variety of virtual reality platforms. Cyark Chairman John Ristevski and Vice President of Programs and Development Elizabeth Lee join to discuss the work they do with NAI's Heather Manie…
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Send us a text In the fourth and final episode of The Reality of Business mini-series, inspired by their upcoming book Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob Morrell and Jeremy Blake uncover the essential steps to building a loyal, trustworthy workforce that will transform your business. Throughout this episode, Bob and Jer…
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Send us a text In the third episode of our mini-series inspired by Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob & Jeremy continue their examination of deceptive business practices that manipulate customer loyalty – such as disloyal bonding and strategic lies. Through insightful role-plays, they reveal real-world examples: a coffe…
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Masanori Shintani, Community-Based Ecotourism around the World
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Masa Shintani is a pioneer in the field of community-based ecotourism field. He established “NGO ECOLOGIC” with the mission “to protect the natural environment, regional cultures, and dignity of the local community through community-based ecotourism and interpretation.” He has supported CBET development activities in 18 countries around the world. …
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Send us a text What happens when businesses prioritise short-term gains over long-term integrity? In the second episode of a special mini-series inspired by their upcoming book, Whose Side Are You On? Disloyal Bonding and Strategic Lies, Bob and Jeremy explore the hidden dangers of strategic lies in the corporate world. When businesses prioritise s…
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Send us a text Have you ever wondered if offering a small favour to a customer could unravel an entire organization's integrity? Join Jeremy Blake and Bob Morrell as they illuminate the hidden world of disloyal bonding and strategic lies within contact centres and beyond. In this episode, inspired by their upcoming book "Whose Side Are You On? Disl…
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Young Professionals Section, Jessica Doleh and Lauren Hennessey
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Jessica Doleh and Lauren Hennessey, members of the leadership team for NAI's Young Professionals Section, share insights into this new community and its significance as a resource for young professionals. They discuss the unique challenges young professionals face and the exciting future plans for the section. NAI's Emily McCowan and Madison Hyatt …
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Beginner's Guide to AI: The Evolution & Impact of Artificial Intelligence for Business
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Send us a text This introduction is written by an AI bot provided by the podcast broadcaster. The description is edited slightly but it saves an hour of work every time a new episode is published. Bob Morrell and Jeremy Blake unravel the intriguing evolution of artificial intelligence, from its mythological origins to today’s cutting-edge innovatio…
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Saying the Price, Delivering the Price, Believing in Your Prices
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Send us a text Can you confidently state the price of your product without feeling like you’re dropping a bombshell? Uncover the secrets to mastering price delivery in sales, and learn why timidly muttering numbers or hiding them between features can erode your credibility. We share vivid anecdotes, such as the tale of a travel agent struggling wit…
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Jerry Stevenson Success Secrets for Musicians.
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Jerry Stevenson Success Secrets for Musicians. Jerry returns to the podcast, and we look in depth at what makes a successful creative musician. The points raised work for any artist gleaned from many years of experience of working as a top guitarist. This gets very deep and very interesting, and I my opinion are the things not taught in college and…
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Theodore “Ted” Johnson, Community Engagement Specialist at Timucuan Ecological and Historic Preserve
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This week, we are excited to welcome Theodore 'Ted' Johnson, the Community Engagement Specialist at Timucuan Ecological and Historic Preserve and Fort Caroline National Memorial. Ted shares insights into the challenges of interpreting a site rich in both history and nature, highlighting the diverse voices that contribute their stories and the cruci…
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Toby Bloom, National Program Manager for Travel, Tourism, and Interpretation, USDA Forest Service
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This week's podcast features Toby Bloom, the National Program Manager for Travel, Tourism, and Interpretation at the USDA Forest Service. Toby shares her journey into this role, the significance of interpretation within a federal agency, and her collaborative efforts with international sites. NAI’s Paul Caputo and Song Stott join the conversation.…
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Julian Vayne, Psychedelic Occultist, Writer, Teacher and Artist.
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Julian Vayne, Psychedelic Occultist, Writer, Teacher and Artist. Great chat with Julian, I thoroughly enjoyed this. A very, very interesting guy. Julian Vayne is a British independent scholar and author with over four decades of experience within esoteric culture: from Druidry to Chaos Magic, from indigenous Shamanism through to Freemasonry and Wit…
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board
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Katie Shea, Member of the Citizen Potawatomi Nation & NAI Board, is steadfast in her commitment to educating about the cultural and political sovereignty of Indigenous peoples. Katie’s passion for elevating voices through connection and community quickly revealed to her that promoting cultural understanding can be impactful through the art of inter…
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Networking Do’s & Don’ts: Mastering Networking Opportunities
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Send us a text Have you ever wondered what it takes to make a lasting impression at a networking event? This episode kicks off with a hilarious sketch showcasing some common networking blunders, reminding us all about the importance of making a strong first impression. We dive into practical tips on overcoming shyness, avoiding snap judgments, and …
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NAI Conference Preview: "Navigating Changing Tides" in St. Augustine
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Registration is open for the NAI Conference, December 3–6, St. Augustine, Florida! Join the NAI Conference Committee for this preview of NAI 2024. Amanda Thompson, Conference Chair Marthalynne Allen, Program Chair Jennifer Chapman, Community Outreach Chair Alaina Allen, Volunteer Chair Caroline Lochner, Local Arrangements/Field Trip Chair Learn mor…
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Charlie Kish Guitarist for Another Day Rescuing Phones and Being Very Cool on Social Media
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Charlie Kish Guitarist for Another Day Rescuing Phones and Being Very Cool on Social Media It's great to talk to Charlie Kish who is the guitarist for the rock band Another Day. Charlie is oozing with enthusiasm for playing and gigging which comes across in this interview and a cracking guitarist to boot. This was great fun chanting to Charlie as h…
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Kevin Lee Replay Martial Arts Famous Musical Families Vintage cars
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This is such an amazing story that it needs another listen. One of the inspiring tales that is very weird. I am really pleased to be talking to an old friend of mine, Kevin Lee. Kevin was a school friend, who from humble beginnings, has lived an interesting life. His amazing story involves music, martial arts, famous musical families and vintage ca…
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Marc Stern and Bob Powell: The Importance of Interpretation Research
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Marc Stern and Bob Powell have served as the editors of NAI's Journal of Interpretation Research for more than half a decade. In this episode, they discuss the value of research within the profession, and their own work as researchers. Marc J. Stern, PhD, is aprofessor in the Department of Forest Resources and Environmental Conservationat Virginia …
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Mini Kingman, Prog Rock, Coming to Art Late, Occultist and Success in Male dominated Business.
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Mini Kingman, Prog Rock, Coming to Art Late, Occultist and Success in Male dominated Business. I am delighted to be speaking to Mini Kingman on today’s podcast. Mini has a varied and interesting life working as a rep for her father’s highly successful business for over 20 years but her other interests include lifelong interest and connection to the…
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Paul Cheneour Flute, music improvisation, strands of income, addiction to thinking.
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Paul Cheneour Flute, music improvisation, strands of income, addiction to thinking. Paul is one of the greatest musicians that I know. He is awesomely creative with over 60 albums to his name with fabulous collaborations with musicians world wide. The addicted to thinking – we go down the Sufi, Taoism and Zen path to liberate ourselves. How to unli…
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Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities"
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In this episode, we welcome Nadina Galle, Ecological Engineer, National Geographic Explorer & Author of "The Nature of Our Cities." Nadina shares her insights on urban ecology, discussing how environmental data and natural behaviors can bridge the gap between technology and nature, emphasizing the role interpretation can play in this process. She j…
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Bob Plimer Ancient Greek, Latin and Egyptian and their Occult practice and Jazz Piano.
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Bob Plimer Ancient Greek, Latin and Egyptian and their Occult practice and Jazz Piano. Bob Plimer is an extraordinary guy. He is an expert in Classics and has written several excellent books on alchemy, Mithraism, and Hermetica, and he is a fantastic Jazz Pianist. We go down the rabbit hole of creativity, mysticism and music. This is a cracking epi…
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‘Obviously, Pal': Stop the Irritators - Watch What You Say, When You’re Selling!
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Send us a text We all have irritators – things we say without realising. You may know what you’re talking about but you’re not thinking about how you come across, and as such you will pepper your discussion with verbal habits that are really annoying. ‘Obviously’ is the most common, followed by ‘basically’. How patronising when you think about it! …
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REPLAY Paul Cheneour Improvisation Flute Eastern Influences Mixed with Jazz
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This interview is with the flautist Paul Cheneour we discuss how he got into music and his interesting path to be a virtuoso player. I consider Paul to be one of the greatest creative people I know. I hope you will enjoy this. Originally published in Dec 2019
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Liz Morrell, Latta Place Historic Site
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Liz Morrell is the Strategic Planning & Historic, Cultural, and Community Resources Manager for the Parks and Recreation Department in Mecklenburg County, North Carolina. She discusses the process of restoring Latta Place and highlights the involvement of community partners. Latta Place is reimagining its operations and interpretive experiences to …
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Election Special: Why Does Public Speaking Matter? How Do You Engage & Influence Your Audience?
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Send us a text Elections are great ways to learn about the best public speaking. Rishi Sunak, Keir Starmer, and Nigel Farage, as well as a huge number of supporting cast members will be trying their best to influence us over the next few weeks and any of us can study how good they really are. We all need, sometimes to elevate our voices and captiva…
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Adrian Reynolds part 2 Winning on the scratch cards, searching for the Lambton Worm.
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Adrian Reynolds part 2 Winning on the scratch cards, searching for the Lambton Worm. Parks, Bipolar, screens flattening perception, winning on the scratch cards, searching for the Lambton Worm Stories having power to affect our reality it the weirdest ways like meeting someone on the 6th of the 6th 2006 called Damian. This is a great chat about Neu…
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Adrian Reynolds NLP, Collector of Boxes Physical and Metaphorical
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Adrian Reynolds NLP, Collector of Boxes Physical and Metaphorical This is a great chat about Neuro Linguistic Programming with some brilliant ideas about storing ideas and information using the toolbox of NLP. I loved this chat with Adrian a brilliant thinker. If you are interested in Adrian’s work contact me vichyland@msn.com This episode is one l…
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Colby Brokvist, Expedition Leader & Author
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Colby Brokvist is an adventure guide, author, and trainer of interpretive guides around the world. Colby published a book on adventure guiding, The Professional Guide's Handbook, which includes a chapter summarizing thematic interpretation principles for guides. Colby joins Song Stott and Paul Caputo to discuss adventure guiding and interpretation.…
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Senior Management Development - What Are Your Options?
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Send us a text Senior Managers have an important question to answer – what development is going to make them better at what they do? Or do they need any at all? Unlock the full potential of senior leadership with expert insights from Bob & Jeremy, executive coaches who bring to life the varied activities that are available. This episode promises an…
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Anna Shepherd Artist, Gardener, Tarot, Witch, Cleaner Clootie Campaigner
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Anna Shepherd Artist, Gardener, Tarot, Witch, Cleaner Clootie Campaigner I am joined by Anna to discuss living in the seasons, old cottages, being and embodiment in the creative process, Anna started the cleaner clootie campaign which is the folkloric votive offerings often left on trees but making them ecofriendly. We discuss how we create a creat…
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Send us a text This is the most underused question in sales. Unlock the secret to improving your sales with the subtle, yet impactful, 'power of choice' strategy. Join Bob Morrell and Jeremy Blake as they reveal how offering options can shift the customer's mindset from a passive observer to an active decision-maker. Ever been trapped by the 'yes o…
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REPLAY Creative Erin Neelands Singer, Songwriter, Guitarist and Artist.
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In this episode of podcast Creative I'm interviewing Erin Neelands who is an artist, singer-songwriter, guitarist, and flautist. We talk about growing up in Alaska and California and what effect it had on her artistically. First played in Oct 2019
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Interpreting Environmental Justice
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The "Interpreting Environmental Justice" online conference is back for a second year! This episode of "What's Up Interpreters?" features leaders from the two NAI sections that are putting on this event: Caroline Lochner of the NAI Sustainability Section and Richard Munoz of the NAI Justice, Equity, Diversity, Accessibility, and Inclusion Section. C…
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Sell the Sizzle, Not the Steak
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Send us a text In this new podcast, The Reality is Sales Training, Bob Morrell & Jeremy Blake, with over 20 years of experience behind them, dissect the worldwide sales conversation. They offer you the wit and wisdom to craft compelling narratives and new sales approaches that captivate any prospective customers. In this first episode, discover the…
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Replay Chris Dagger
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Chris Dagger bass player for Emeli Sande, George Ezra amongst others and all-round nice chap tells tales of touring, meeting Stevie Wonder and spending time at Paisley Park. Good for you would be rock stars fresh from college to listen to. First played in June 2020
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Simon Bradbury Heavy Rock Guitar Blacklight Vice
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Simon Bradbury Heavy Rock Guitar Blacklight Vice Simon Bradbury from Southampton is the Rhythm guitarist and one of the songwriters in Blacklight Vice . Guitar player of over 20 years and music enthusiast for the 70s &n 80s. Music is his religion and has been part of his life for along as he can remember. Having been in several originals and cover …
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Stuart Wheaton, Guitar, Teaching, Examining, Composition and Creating a Syllabus
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Stuart Wheaton, Guitar, Teaching, Examining, Composition and Creating a Syllabus Today I'm talking to Stuart Wheaton senior examiner for LCME. We talk about music college, Carlos Bonell and various guitar examination boards from Trinity rock school to LCME. We also discuss how great players have very different ways of approaching music and teaching…
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Send us a text Have you ever caught yourself jumping to conclusions about someone based on their age or financial status? Our latest episode peels back the layers of ageism and bias within customer service, highlighting a conversation that will challenge your assumptions. Tune in as we dissect a fascinating call between a contact centre agent and a…
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Tipping, Service Charges, Brand Charges… What is happening with this ‘grey area’?
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Send us a text Ever been caught at the end of a meal, wallet in hand, wondering just how much to tip - or if at all? That's the exact conundrum we unpack in today's lively podcast, where we navigate the new Employment Allocation of Tips Act 2023, set to revolutionise UK's service industry. Join us as we delve into the principles of fairness and tra…
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James Berlin, Conservation Interpreter
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James is a Conservation Interpreter at the Dallas Zoo and a Senior Guest Experience Associate at the Children's Aquarium Dallas. He has been working as an interpreter for over 7 years, yet his connection with interpretation extends far beyond that, spurred by his deep appreciation for communication and human bonds. His travels commenced in late 202…
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Heather Bentley Strings, From Classical to Improvisation, Composer, Trailblazer.
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Heather Bentley Strings, From Classical to Improvisation, Composer, Trailblazer. I am chatting to the multitalented Heather Bentley today. This is a great chat about her journey in music. There are some amazing insights here from a wonderful musician. Seattle-based violist and composer Heather Bentley has trailblazed a career as one of the West Coa…
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Mark Hewitt Snowshill Manor, Charles Wade, Skateboarding and Magical Objects.
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Mark Hewitt Snowshill Manor, Charles Wade, Skateboarding and Magical Objects. This episode is with the wonderful Mark Hewitt. We talk Skateboarding, the magical world of Snowshill Manor and its link with the Museum of Magic in Boscastle and Mark’s forthcoming book on the artifacts of the Snowshill Manor and the eccentric life of Charles Wade. We ex…
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Send us a text Are you constantly the go-to problem solver in your contact centre? It's time to break free from the chains of reactive problem-solving, and our latest episode is your key to unlocking a more proactive team. We delve into the persistent cycle of team leaders being side-tracked by their team's issues, a pattern that not only disrupts …
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B2B Buying & Selling in a Hybrid Work World
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Send us a text How do you get through to a company's decision-maker? You’re not alone, this episode is a must-listen for anyone in the B2B space. We kick things off with a hilarious skit that hits close to home, capturing the all-too-familiar frustration of reaching out to remote-based workers. Then, we break down the hard truths of the increasingl…
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Art of Access, Heather Pressman and Danielle Schulz
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Heather Pressman and Danielle Schulz discuss their book Art of Access with NAI's Paul Caputo and Heather Manier this week. Heather Pressman has worked in museum education, development, and communications. She is a founding member of the organizing committee for the Art of Access Alliance in Denver, a consortium working to make Denver’s arts and cul…
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