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Cutting through the noise for Canadian VARs and MSPs
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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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CyberCoffee 2019, el primer programa en formato podcast de CyberSecurity News, revista líder en España en materia de ciberseguridad
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Welcome to Unicorny, a podcast about business, strategy, innovating and commercial marketing. We speak to CMOs, CEOs, CFOs, venture capitalists, private equity leads, consultants, influencers... anyone that can provide clues to finding and unlocking value.
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Aphinia (https://www.aphinia.com) - a community of 1,500+ CISOs - is brining regular interviews with top information security executives who share their personal stories, actionable insights, helpful tactics to keep your enterprise safe and predictions for the future cybersecurity landscape.
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1
AI for MSPs: Navigating Automation, Accountability, and Governance Challenges
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15:04Intel has launched its Core Ultra Series 3 central processing units, utilizing its new 18A process technology, which aims to enhance performance and efficiency across various applications, including gaming and professional workloads. This development is part of Intel's strategy to regain competitiveness in the CPU market, which has faced increasing…
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AI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
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17:03Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a personalized platform that includes to-do items and topic summaries. This feature, currently available to trusted testers in the U.S. for consumer Gmail accounts, aims to help users manage their emails…
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1
MSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service Providers
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16:29Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance messaging security by blocking risky files and scanning shared links for potential phishing threats. This proactive measure aims to protect organizations, particularly smaller ones without dedicated secu…
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MSP AI Risk Management as Shadow AI Adoption Reshapes Trust and Automation
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15:25Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decisions. Surveys from Gallup show 45% of U.S. employees use AI at work at least occasionally, while research cited by OpenAI indicates roughly 60% of American adults recently used AI for health-related ques…
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MSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce Strategy
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18:29The U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Commerce Department. This growth occurred despite consumer concerns and uncertainties related to tariffs, with military spending and corporate profits contributing significantly. However, the technology se…
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AI for MSPs: Transforming Business Processes and Driving Measurable Outcomes
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21:54Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Providers (MIPs), emphasizing the integration of artificial intelligence (AI) into their service offerings. Chance Weaver, VP of AI Adoption at PAX 8, highlights the necessity for MSPs to engage in deeper …
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AI for MSPs: Enhancing Service Desk Automation with Human-in-the-Loop Strategies
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20:22The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop AI systems. Mathieu Tougas, CEO of Mizo Technologies, emphasizes that while automation can significantly enhance efficiency—reporting a 26% increase in technician capacity and a 30% reduction in escal…
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MSP Cybersecurity: Exploring Digital Identity and Misinformation in Tech Thrillers with Robbie Bach
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19:58Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of political techno-thrillers, focusing on his latest book, The Blockchain Syndicate. The narrative explores themes of digital identity, misinformation, and the vulnerabilities of modern institutions, emphasi…
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MSP Compliance Strategies for Government Contracts and AI Integration with Laith Pahlawan
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23:03Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA certified, allowing him to provide IT services to government agencies. This shift has required a deep understanding of compliance and security requirements that differ significantly from those in the pr…
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MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
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15:30The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs). Key findings indicate that while generative AI has improved data accessibility, it has not fully resolved existing reporting issues related to data quality and governance. Additionally, the anticipa…
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AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
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18:52Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cloud solutions, particularly Azure, during the pandemic. Solaris Technologies, founded in 2012, focuses on providing managed services primarily to nonprofits and small to mid-sized businesses. The comp…
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MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025
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44:28The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlighting that 2024 marks the fifth consecutive year of strong profitability. Despite this positive trend, revenue growth has cooled compared to the rapid increases seen from 2021 to 2023, with organic re…
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MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
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17:38Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% with a loss of 134,000 jobs between October and November 2025. Despite a drop in the overall unemployment rate to 4.2% and a projected growth of managed services contributing $608 billion to the B2B tech…
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AI for MSPs: Navigating Control and Accountability in Automated Services
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16:26Thrive, a global technology outsourcing provider, is pursuing a $1 billion market position by the end of 2029, following significant revenue growth and 27 acquisitions since its inception. The company is focusing on enhancing its service offerings, particularly in managed artificial intelligence services, through a $100 million investment in its ne…
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MSP Cybersecurity: Ransomware Shifts to Hypervisors, AI Risks, and Regulatory Challenges
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17:34Ransomware payments have decreased by 33%, dropping from approximately $1.1 billion in 2023 to $734 million in 2024, according to a report from the Financial Crimes Enforcement Network. Despite this decline in payments, the number of ransomware attacks has remained relatively stable, with 1,476 incidents reported last year, a slight decrease of onl…
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How Canada can close the gap between AI ambition and AI execution
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18:06Asma Aziz, country manager for Intel Canada Everybody’s talking about AI, but is anyone doing it? How about doing it well? Those are among the questions that Intel of Canada set out toanswer with a recent survey of business leaders in Canada and througout the region. And while it’s not the best possible results, the good news is there’s a lot of in…
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AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
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13:51Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise IT operations. However, the transition to these solutions raises concerns about governance gaps that could lead to outages. Organizations are increasingly redesigning their systems across various sect…
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AI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
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14:22Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud services. According to a report from the International Data Corporation, spending on hardware, software, and IT services is expected to rise by 14%, marking the fastest growth rate since 1996. However, th…
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MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
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21:59Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather than a cost center. He argues that the increasing sophistication of cyber threats, which now target small businesses, necessitates a shift in perspective. Aldridge highlights that organizations must r…
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MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
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17:22OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks over 11 times faster and at less than 1% of the cost of expert professionals. This development follows a declaration of urgency from CEO Sam Altman, who highlighted the need to enhance ChatGPT's capa…
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AI for MSPs: Navigating Adoption Challenges and Governance in 2025
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15:15Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integrated into daily life, with users frequently seeking health-related advice and engaging in programming discussions during weekdays. However, despite this growing reliance on AI, CoPilot only commands …
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AI for MSPs: Overcoming Trust Issues and Embracing Personalized Solutions
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13:25AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% of over 600 tech leaders expressed full confidence in AI agents managing essential processes. Despite this lack of trust, 86% of respondents indicated plans to invest more in AI technology over the nex…
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AI for MSPs: Addressing Adoption Challenges and Cybersecurity Risks in 2025
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15:37AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shipped in Q3 2024. Despite initial enthusiasm, privacy concerns surrounding features like the recall function have hindered consumer interest, leading Microsoft to pivot towards making all Windows 11 compu…
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MSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025
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16:17The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion in 2025, driven by the complexity of modern IT infrastructures and rising cybersecurity threats. However, small businesses in the United States are facing severe challenges, shedding jobs at pandemic…
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AI for MSPs: Transitioning from RPA to Agentic Automation for Enhanced Efficiency with Chris Radich
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20:17Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential to streamline end-to-end business processes. This shift allows organizations to focus on delivering outcomes rather than merely automating tasks. Radich highlights that agentic automation can handle co…
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MSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025
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39:54The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly regarding identity and trust vulnerabilities. Recent findings from LayerX indicate that the Atlas browser has critical vulnerabilities that could allow attackers to inject harmful instructions, while Micr…
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MSP Pricing Pressure: Microsoft 365 Subscription Hikes and Their Impact on Margins
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14:41Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Business Basic subscription will rise from $6 to $7 per user per month, while the Business Standard subscription will increase from $12.50 to $14. Additionally, the Microsoft 365 E3 enterprise subscripti…
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MSP Cybersecurity: Addressing AI-Driven Threats and Rising RAM Prices
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15:00Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip, Trainium 3, which reportedly enhances performance for AI training and inference by up to four times while reducing energy consumption by 40%. Additionally, AWS launched new features in its Agent Core…
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The future of RMM in an AI era
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25:12Edgar Zacharjev, general manager of RMM for Kaseya On many levels, AI is a natural evolution for managed service providers, who have long been focused on automating as much as possible en route to scale and profitability. But the artificial intelligence era also presents new challenges to MSPs, and is generally changing the nature of the market in …
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MSP Cybersecurity: Addressing AI Vulnerabilities and Account Takeover Fraud Risks
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13:49AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities like prompt injections and guest access features. The Atlas browser, launched on October 21, 2025, has been identified as having security flaws that could allow attackers to inject harmful instructions.…
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AI for MSPs: OpenAI's Code Red and the Need for Data Governance in IT Services
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15:34OpenAI has declared a "code red" as it faces intensified competition from companies like Google and Anthropic, prompting a shift in focus towards enhancing the capabilities of its ChatGPT platform. CEO Sam Altman has urged staff to prioritize improvements in speed, reliability, and personalization, delaying other initiatives such as advertising. Th…
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MSP Cybersecurity: Addressing Rising Costs and Job Losses in Small Businesses
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16:15Small businesses in the U.S. are facing rising costs and job losses, with 70% of owners citing inflation as their primary concern, according to a recent Bank of America study. Despite this, 75% of small business owners remain optimistic about revenue growth in the coming year. However, the disparity in employment trends is stark, as small firms she…
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Navigating Endpoint Security: Tackling Shadow IT, Tool Sprawl, and Human Factors in Cybersecurity
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1:00:39The episode discusses the increasing complexity of endpoint security, driven by the rapid proliferation of devices due to remote work, BYOD policies, and the rise of shadow IT. Data indicates that shadow IT has surged by 59% since remote work became mainstream, with nearly half of cyberattacks linked to these unauthorized applications. Managed Serv…
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AI Transparency Regulations Impacting MSPs: German Court Ruling on OpenAI Training Data
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19:34A German court has ruled that OpenAI's training of its GPT-4 and GPT-4.0 models involved copyright infringement, requiring the company to disclose the frequency of usage of specific song lyrics in its training data. This ruling, initiated by GEMA, a German copyright collective, has significant implications for copyright holders, particularly in the…
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MSP Cybersecurity: Governments Target Russian Cybercrime and New Offensive Strategies
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13:50The United States, United Kingdom, and Australia have imposed sanctions on the Russian hosting provider MediaLand due to its facilitation of ransomware operations. MediaLand has been linked to various cybercrime activities, including support for groups like LockBit and BlackSuit, and has been identified as a provider for cybercrime marketplaces. Th…
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AI for MSPs: Bridging the Skills Gap and Enhancing Cloud Managed Services Profitability
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14:16Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by 2035, reflecting a compound annual growth rate of 8.16%. This growth is driven by organizations across various sectors, including finance and healthcare, seeking to enhance their cloud operations and…
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AI Governance: Balancing Power, Bias, and Transparency in Democracy and Business
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20:33The discussion centers on the book "Rewiring Democracy," authored by Bruce Schneier and Nathan E. Sanders, which explores the implications of artificial intelligence (AI) on governance, power distribution, and democratic principles. The authors highlight the risks associated with AI, particularly the concentration of power among a few corporations,…
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MSP Events Shift: From Mega Conferences to Micro Communities and the Rise of Cybersecurity Focus
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44:02MSP events are experiencing a notable shift, with a growing preference for smaller, localized gatherings over traditional mega-conferences. Jessica Davis, Principal Analyst at Omdia, highlights that this trend is driven by factors such as increased travel costs and a desire for more meaningful community interactions. Research indicates that MSPs ar…
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Cyberattacks Surge 85% During Shutdown; Telecom Security Regulations Weaken Amid AI Evolution
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15:53Cyberattacks against U.S. government employees surged by 85% during the recent government shutdown, with projections estimating over 555 million attacks by the end of November 2025. These attacks, characterized as targeted digital assaults rather than generic phishing attempts, exploit vulnerabilities during periods of financial stress, particularl…
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AI Race Heats Up: Google Gemini 3, Intuit ChatGPT, OpenAI Codex MAX, and EU GDPR Changes
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18:52Google has launched its latest AI model, Gemini 3, which is designed to enhance multimodal processing capabilities by simultaneously handling text, images, and audio. This model, particularly the Gemini 3 Pro version, aims to improve the accuracy and reasoning capabilities of AI systems, positioning Google to compete more effectively with OpenAI in…
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Microsoft's AI Agent 365 Launch, Vendor Integrations, and Cybersecurity Media Consolidation
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17:24Microsoft has launched Agent 365, a management platform designed for overseeing AI agents within enterprise environments. This platform, now available in early access, includes features such as the Microsoft Entra Registry for managing agent identities, risk-based access policies, and performance measurement tools. The introduction of Agent 365 sig…
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AI-Driven Cyber Threats Surge: SMBs Embrace MDR, Shadow AI, and Evolving Malware Tactics
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14:56The rise of artificial intelligence (AI) in cyber attacks is prompting small and medium-sized businesses (SMBs) to adopt managed detection and response (MDR) services and explore autonomous security operations centers (SOCs). Research from TechAisle indicates that awareness of MDR among SMBs increased from 39% in 2023 to 61% in 2025, with 89% of mi…
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IT Budgets Surge as AI Reshapes Roles; VMware Disruption Sparks Modernization Opportunities
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17:55The recent partnership between OpenAI and Search Kings, a digital marketing firm, aims to provide ChatGPT services to small and medium-sized businesses (SMBs), particularly in the home services sector. This collaboration is designed to facilitate the integration of artificial intelligence into SMB operations, addressing the challenges these busines…
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Building AI-First SaaS in a Weekend: Richardson Dackam's Rapid Prototyping Secrets
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19:07Richardson Dackam, a solo developer known for rapidly creating AI-first SaaS products, shared insights into his development process during a recent episode of the Business of Tech. Dackam emphasizes the importance of identifying manageable problems that can be solved quickly, which he refers to as "done for you ideas." His approach involves extensi…
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AI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation
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18:37AI proof-of-concept projects are facing high failure rates, with a recent Omdia survey indicating that nearly one-third of companies report complete failures in these initiatives. Only 9% of firms successfully transition more than half of their AI projects into operational use, while 46% manage to move over 10% into production. The primary reason f…
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AI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models
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18:08New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT leadership and security. A study from UpGuard reveals that over 80% of employees in sectors like finance and healthcare are utilizing unauthorized AI tools, often referred to as shadow AI. This trend r…
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U.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws
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15:15The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capabilities, with a reported drop of over 70% in the sharing of threat indicators. This lapse has created a legal and operational vacuum, leading to increased delays in alert dissemination and a rise in …
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AI Adoption Soars: ChatGPT & CoPilot Lead, Trust Issues Persist, and China's KimiK2 Emerges
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16:00ChatGPT and Microsoft CoPilot are leading the enterprise AI adoption race, with 67% and 58% of businesses utilizing these tools, respectively, according to a study by the Wharton Human AI Research Program. This trend highlights a significant gap between these dominant players and competitors like Claude, Perplexity, and DeepSeek, which have much lo…
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Job Market Slows Amid Layoffs; Trust in AI Grows Despite Governance Gaps and SMBs Seek Performance
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17:31The U.S. job market is experiencing a gradual slowdown, with the unemployment rate rising to 4.36% in October 2025, according to estimates from the Chicago Federal Reserve. Despite an increase in layoff announcements, initial unemployment claims remain low at 229,000, indicating some stability. Major companies like Amazon, UPS, and Target have anno…
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Navigating MSP Growth: Compliance, Workflow Automation, and Co-Managed IT Insights with Brentley Pearce
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22:06Brantley Pearce, Chief Technology Officer at RJ Young, discussed the integration of IT services, workflow automation, and workplace technology within the managed services sector. RJ Young, a 70-year-old organization with approximately 700 employees, has been providing managed services since 2012 and has seen significant growth, now generating $12 b…
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