Send us a Text Message. Today we talk with Ricky Richardson, a seasoned pro from TGI Fridays who is now leading Eggs Up Grill. Ricky shares practical insights on authentic leadership and managing high-energy environments while fostering emotional connections with teams and guests. He emphasizes the importance of passion and effective communication …

Send us a Text Message. Join us as we chat with Brian Loescher, President of Golden Chick Franchising, about the secrets behind a stellar restaurant experience. Drawing from his background at Rally's Hamburgers and Arby's, Brian shares practical insights for standing out in customer service and technology. Learn about the importance of order accura…

Send us a Text Message. Today's guest is Craig Dunaway, COO of Penn Station East Coast Subs, who shares insights from his 25 years in the restaurant industry. Learn how to spot lasting trends, adopt new technologies wisely, and use a 'fast follow' approach to stay ahead without breaking the bank. We'll dive into how third-party delivery services ar…

Send us a Text Message. It's Bo time! Today's episode is with Sergio Pérez, Senior Director of Omnichannel at Bojangles, who takes us through his journey from an intern to a strategic executive in the world of restaurant marketing. We also talk through the 3 C's: Convenience, Consistency, and Connection, and how you can use them to acquire new gues…

Send us a Text Message. Today we sit down with Shake Shack's CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks, the balance between human and tech-centered hospitality, and the potential he sees AI having on the industry. If you're looking for some high level views on tech in your restaurant, as well as some in-the-wee…

Send us a Text Message. Why should all of us care if restaurants are adopting a big-picture strategy? Sure, Mcdonald's should have a strategy team, if not an entire department. But let's get real - say you've got 14 locations. How do you justify having someone as talented and expensive as Jared Cohen? Jared and Zack explored this on the podcast thi…

Send us a Text Message. Today's episode is with Matt Tucker, a titan in the industry who was formerly the President and COO of Olo, and is now the Head of Tock. Matt and Zack discuss: The 'cockroach' strategy—a testament to the relentless hustle required to weather the tempests of industry uncertainties Ben Horowitz's "The Hard Thing About Hard Thi…

Send us a Text Message. Today's episode is with the CEO of Big Chicken and Beer Park, Josh Halpern, from whom we learn all about the good and the hard that comes from a star-backed brand. Sure, Shaq can bring them in. But how do you get them to stay? Stay tuned to find out, and learn some valuable lessons about loyalty for your restaurant. Thanks, …

Send us a Text Message. Imagine treating every diner like Grandma – with warmth, affection, and a genuine concern for their experience. That's the philosophy Andy Husbands, the acclaimed chef behind Smoke Shop BBQ and the author of "Pitmaster," brings to our table in an eye-opening discussion about the transformative power of hospitality in the res…

Send us a Text Message. Our episode today is a heartfelt conversation with the powerhouse behind Giving Kitchen, where we uncover the incredible journey that led Jen from personal tragedy to the founding of an organization that's the embodiment of hope for food service workers facing crisis. Through Giving Kitchen, Jen and her team have turned the …

Send us a Text Message. Ever wonder how Chick-fil-A became a byword for customer service excellence? Brian Klinger from Comcast joins us to unravel the secrets behind blending technology with the human touch to create unforgettable restaurant experiences. We discuss common industry challenges, like upsizing checks and staff shortages, and how compa…

Send us a Text Message. Is leadership an art or a science? Sam Fauser, the guru of team training and development who's left a mark on Domino’s and NASCAR, joins us to explore this intriguing terrain. Together, we pull back the curtain on the evolution of leadership, challenging long-standing myths about 'lazy' generations and discussing the importa…

Send us a Text Message. In this episode, Max Sheets, Founder & CEO of Chick N Max, peels back the curtain on melding cutting-edge data analytics and AI with the indispensable art of site visits to pinpoint the perfect spot for a thriving restaurant. Whether it's the buzz in the kitchen or the welcome at the door, Max reveals how a deep understandin…

Send us a Text Message. This episode has a lot of... hart. Discover the art of building a brand that shines on its own, even when it's linked to the dazzle of a celebrity like Kevin Hart. Join us as Andy Hooper, CEO of Hart House, opens up about the delicate dance of leveraging star attraction while ensuring that the brand's essence captivates and …

Send us a Text Message. Jennifer Ryan is the restaurateur behind BlueRoot, a seemingly rare example of healthy, tasting eating in Alabama. She's also the Co-Founder and CEO of Croux, an online marketplace that connects vetted talent with flexible work opportunities. On this episode, Jennifer walks us through creating a culture of "yes" at BlueRoot,…

Send us a Text Message. Prepare to be enlightened by Carin Stutz, a hospitality giant whose restaurant industry experience serves as the backbone of today's conversation. Her tenure at the helm of industry giants like Wendy's and Applebee's has made her a veritable oracle of career wisdom. For anyone dreaming of a hospitality career that leaves a l…

Send us a Text Message. Tune in to this week's episode with Michael McHenry, the mastermind behind The McHenry Group, as he joins us to unravel the intricacies of curating dining experiences that linger after the last bite. Michael shares his creative journey, revealing the fusion of tradition and innovation that goes into each menu item's concepti…

Send us a Text Message. Uncover the secrets behind the scenes of the restaurant world with David Doty, the financier turned hospitality expert. Our conversation peels back the curtain on the meticulous craft of curating a five-star guest experience, revealing the heart and soul that transform a meal into an enduring memory. David imparts his unique…

Send us a Text Message. Unlock the secrets behind the fast-food revolution with Eric Knott, COO of PDQ, as we discuss the art of enhancing the guest experience in the bustling restaurant industry. Learn how PDQ's dedication to quality goes beyond mouthwatering meals, delving into the heart of their team dynamics and community engagement. As we exam…

Send us a Text Message. Discover the secret sauce behind creating an unforgettable guest experience with Laura Ray Dickey, the CEO of Dickey's BBQ Pit. Dickey's BBQ is a legacy brand that began in 1941. In this episode, Laura pulls back the curtain on what it takes to serve up mouthwatering barbecue and lays bare the critical decisions that shape a…

Send us a Text Message. Unlock the secrets of social media stardom with Cereal Killerz Kitchen Owner, Chris Burns. Chris dishes out the recipe for creating content that not only tickles the taste buds but also captures the hearts of over a million followers. Step into the vibrant hustle of Las Vegas Strip marketing, where Chris Burns navigates the …

Send us a Text Message. Step into the dynamic world of hospitality as Jordan Cusner shares how he transitioned from musician to lawyer, and now guest insights as he executes enhanced dining experiences with data-driven creativity. Jordan reveals his philosophy on cultivating ideas and reflects on the industry's most mouth-watering advancements, thi…

Send us a Text Message. Get ready because this week's episode dives into the booming industry of fast casual fried-chicken as we chat with Dave's Hot Chicken's powerhouse duo: Co-Founder/CBO Arman Oganesyan and CEO Bill Phelps. Arman's marketing ingenuity and Bill's strategic eye have catapulted Dave's Hot Chicken from a local curiosity to a nation…

Send us a Text Message. Welcome to our milestone 250th episode of the Give an Ovation podcast, where we have assembled an all-star panel of industry experts: 🎙 Kelly MacPherson, Union Square Hospitality Group 🎙 Shawn P. Walchef, Cali BBQ Media 🎙 David "Rev" Ciancio, Handcraft Burgers and Brew, Branded Hospitality Ventures, and... everywhere else ba…

Send us a Text Message. Strap in as we journey through an insightful conversation with Dan Simons, Founder and Co-owner of Farmers Restaurant Group. As a leader in the business world, he underlines the importance of striking a balance – pushing employees to achieve their goals while also ensuring their mental well-being is prioritized. On this epis…

Send us a Text Message. Imagine dining in a world-class restaurant and, as an added bonus, enjoying a lively game of bowling or bocce right there. That's the winning recipe Dale Schwartz, Founder and CEO of Pinstripes, brings to the table. From his journey as a visionary entrepreneur to the inception of Pinstripes, Dale shares the ups and downs of …

Send us a Text Message. Experience a revealing conversation as we delve into the intricate world of diversity, inclusion, and belonging (DIB) in the restaurant industry with Dr. James Pogue. You'll gain a new appreciation for the importance of DIB and its role in enhancing productivity, igniting innovation, and strengthening collaboration. On this …

Send us a Text Message. Get ready to feast on some delicious insights as we sit down with Gus Malliaris, the genius behind Detroit Wing Company and its rise from a singular location to 31 thriving branches. We unwrap the secrets behind Gus's success underscoring the power of customer experience in the restaurant game. On this episode, you'll learn …

Send us a Text Message. Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry. We tackle the tough topic of survival in a cut-throat market and the ever…

Send us a Text Message. Join us as we sit down with Troy Hooper, CEO of Hot Pallet America, the parent company of dining phenomenon, Pepper Lunch, and dive into the unique experience that sets them apart. Troy shares not only the intriguing locations of these restaurants but also his perspective on how to stand out in the food industry through exce…

Send us a Text Message. Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the c…

Send us a Text Message. Ever wondered about the inner workings of the restaurant industry? Sam Oches is an award-winning editorial director of Informa's Restaurant and Food Group. Sam Oches has had his eye on the industry for quite some time and has developed an eye for exploring the factors shaping this dynamic landscape. On this episode, you'll l…

Send us a Text Message. Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms. On this episo…

Send us a Text Message. Are you ready to revolutionize the way you perceive restaurant marketing? Join us as we turn the tables with the brilliant author and consultant, Chip Klose. We pick his brain about his game-changing book, 'Restaurant Marketing Mindset.' This is not just another marketing guide; it's a deep dive into the psychology of your p…

Send us a Text Message. Ready for a story of resilience and innovation in the restaurant industry? Join us as we sit down with Andrew Simmons, the dynamic CEO of Mama Ramona's Pizzeria. Andrew shares his rollercoaster journey, from buying the business right before the pandemic, navigating through the crisis, to coming out stronger. He gives us insi…

Send us a Text Message. What does it take to lead successful brands like Red Robin, Torchy's Tacos, California Pizza Kitchen, and Texas Roadhouse? G.J. Hart, current CEO of Red Robin, breaks it down for us, stressing the importance of remaining true to the essence of the brand while testing changes to keep it attractive to customers. G.J.'s insight…

Send us a Text Message. Have you ever wondered how plant based food can serve the growing global demand for burgers? Join Zack Oates as he sits down with Benjamin Kaplan, co-founder and CEO of Plant Burger, who shares his fascinating journey into the world of plant-based cuisine. From his personal switch to a flexitarian diet to the creation of Pla…

Send us a Text Message. Andy Freivogel is the Co-Founder and CEO of Science On Call, a restaurant tech platform that provided 24/7 support with either a call or text. On this episode, Andy unveils the magic of technology - from POS to delivery platforms - that simplifies restaurant operations and paves the way for a smoother guest experience. Tune …

Send us a Text Message. Danny Snow is part of a Disney-centric family with extensive experience at Walt Disney World perfecting his customer loyalty expertise. After earning an MBA in Business, he became the Director of Marketing at Snow & Associates, Inc., contributing to its growth as a leading customer service speaking/training company globally.…

Send us a Text Message. Priyam Saraswat stands as the Co-Founder of Voosh, a testament to his innovative spirit and commitment to revolutionizing the restaurant industry. His relentless drive to push the boundaries of what's possible in the restaurant industry, combined with his strong technical acumen, has set him apart as a trailblazer in the rea…

Send us a Text Message. Mark Brezinski has been a longstanding expert in the restaurant industry for over 40 years with experience working with industry giants such as YUM! Brands and Pei Wei. Now with his book, ForkFight, Brezinski opens up about his successes and failures in the restaurant world, by chronicling the stories collected through trave…

Send us a Text Message. Mark Kelnhofer has spent 20+ years in managerial cost accounting and an additional seven years in restaurant cost management refining his methods. Now as President and CEO of Return on Ingredients, Mark has successfully combined these two methodologies to create an air tight strategy for increasing profits and mitigating los…

Send us a Text Message. We are kicking off our 250th episode with Hamed Mazrouei, the Founder and CEO of Milagro Corp, a customer acquisition and retention platform for multi-location restaurants. With expertise in the telecommunications, software, and restaurant industries, Hamed excels in driving revenue growth, optimizing operations, and achievi…

Send us a Text Message. Lisa Miller has 30 year of experience under her belt working in consumer insights and innovation for industry giants such as Quaker and Pepsi Co.. Now as a President of LWM & Associates, Miller focuses on providing integrated strategic insights and plans to unlock and activate business growth. On this episode, you'll learn f…

Send us a Text Message. Ken Bott is the definition of an expert in customer loyalty. Having worked for top brands such as Darden Restaurants, Bloomin’ Brands, Intercontinental Hotels Group (IHG), and Continental Airlines, Ken has perfected his approach to developing strategies, organizations, and integrated marketing plans, focused on driving the b…

Send us a Text Message. Jennifer Kaminski is a seasoned marketing pro with over 20 years under her belt underscored by her trendsetting work in social media for over 15 years. As Founder and Managing Director of Social Thinking, Kaminski works with businesses to create and execute marketing and branding strategies utilizing Digital Marketing, Socia…

Send us a Text Message. Brandon and Zane Hunt are brothers who have shaken and shaped the pizza industry since they opened Via313 in 2011. Brandon and Zane began Via313 out of a trailer in Detroit determined to expand and serve everyone up a slice. Now as a multi-unit brand, Via313 continue to serve delicious deep dish pizza all while perfecting th…

Send us a Text Message. Patrick Pleiss is the Co-Founder and Head of Operations at Hyperlocology. Hyperlocology is a a marketing platform that enables franchise brands to centrally control local advertising, across the most powerful digital channels, for their hundreds or thousands of locations. On this episode you'll learn more about: Helping loca…

Send us a Text Message. This week's episode welcomes on Matt Wampler, CEO and Co-Founder of ClearCOGS, a company utilizing AI to automate demand planning. If you've ever wondered how to balance profitability and the guest experience, tune in to Matt's expertise on predictive analytics. On this episode, you'll learn from Matt about: Forecasting and …

Send us a Text Message. Julie Wade is the Senior Director of Marketing at Taziki's, a cafe with a fresh take on the Mediterranean diet. On this week's episode of Give an Ovation, Julie brings her extensive marketing expertise (strategy, product development, brand, etc.) to the table. Tune in to hear how her marketing utility belt has helped her mas…