If you could call a number and say you’re sorry, and no one would know…what would you apologize for? For fifteen years, you could call a number in Manhattan and do just that. This is the story of the line, and the man at the other end who became consumed by his own creation. He was known as “Mr. Apology.” As thousands of callers flooded the line, confessing to everything from shoplifting to infidelity, drug dealing to murder, Mr. Apology realized he couldn’t just listen. He had to do somethi ...