Gerald Boyd Jr. on Monitoring Management Services

CompTIA TechServicesSuccess

One of the easiest ways to expand your monitoring management business is to grow on contract, said Gerald Boyd Jr. of DB Consulting Group.

“Everybody in the organization is in business development, so when you’re out in the field hearing about things, that leads to organic growth without spending months trying to bid and win it,” Boyd said in this episode of Technology Services Success, led by Colleen Payne, owner of UACSI and board member of CompTIA’s Technology Lifecycle Services Community.

Boyd and Payne also talk about ways to overcome the challenges of finding qualified talent in rural areas and what you should look for in a joint venture partner. The conversation also covers best practices related to monitoring management, the importance of open and honest communication and why quick decision making is an important asset to have.

Boyd recommends MSPs find success by offering all the tools for good monitoring management, including information security, mobility, infrastructure and even helpdesk services.

“Bringing together the project manager and the team to manage those different areas was a big boost in our growth,” he said.

Listen now and subscribe to the TLS Community podcast today.