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Inhoud geleverd door Gerry Scullion and This is HCD. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gerry Scullion and This is HCD of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
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Empathy-Driven Service Design: Building Collaboration and Leading Change with Kate Tarling

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Manage episode 445279049 series 2061378
Inhoud geleverd door Gerry Scullion and This is HCD. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gerry Scullion and This is HCD of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

😀 Follow/Like Us Socially 😀

Instagram - /thisishcd

Twitter - /thisishcd

YouTube - /thisishcd

#ServiceDesign #HumanCenteredLeadership #EmpathyInAction

  continue reading

330 afleveringen

Artwork
iconDelen
 
Manage episode 445279049 series 2061378
Inhoud geleverd door Gerry Scullion and This is HCD. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Gerry Scullion and This is HCD of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

Welcome to another episode of This is HCD. In this episode, Kate Tarling discusses her experiences in service design, focusing on the importance of user research, empathy, and fostering collaboration within organisations. She explores the evolution of service design in the UK, particularly in government services, and offers practical advice for driving organisational change. Kate emphasises the role of leadership in promoting a human-centered approach and cautions against focusing solely on cost-cutting. She highlights the importance of metrics for measuring success and the value of community building to enhance teamwork and innovation.

Become a member: https://www.thisishcd.com/landing/circle-a-community-for-ethically-conscious-designers-changemakers

Book a Coaching Chemistry Call: https://calendly.com/gerryscullion/coaching-chemistry-call

😀 Follow/Like Us Socially 😀

Instagram - /thisishcd

Twitter - /thisishcd

YouTube - /thisishcd

#ServiceDesign #HumanCenteredLeadership #EmpathyInAction

  continue reading

330 afleveringen

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