How To Say NO - Setting The Boundaries From The Start With Christine Rengger

The Property Management Podcast with That Property Mum

In the world of Property Management, not setting boundaries from the start can lead to and create problems from tenant expectations and property owners demanding more than what’s reasonable.

A lack of boundaries can create stress, inefficiency and can lead to burnout and without the ability to say no and set firm boundaries from the get-go property managers often find themselves overwhelmed, constantly putting out fires and struggling to maintain work life balance.

This then becomes an issue that affects not only their professional life but their personal life as well. Learning how to say no and set strong boundaries is essential in the property management industry and can either make or break your success.

In this episode we unpack this further and I chat with Christine who has her own agency and has managed rent rolls from 100 properties through to over 1000 properties. Property Management is where Christine's passion lives and she strives to ensure her landlord clients are in control of their investment journey. Strong communication and setting boundaries with landlords and tenants is the key to Christine's success, and respecting all interests of parties involved ensures a smooth tenancy process.

“ if you don't feel that the landlord's got a rapport with you, or he's not doing the things you're asking to do for the betterment of the property or the tenancy, don't take on the management. And don't be afraid to say no. Good quality rent rolls are chosen by picky property managers. So be picky. If that's what you need to do, be picky” - Christine Rengger

We explore:

- Christine’s transition from receptionist to business owner in the real estate industry

- Challenges Christine has faced with staff, managing a large rent roll with minimal help and how she overcame the challenges to still be here as a real estate business owner

- The importance of clearly communicating and setting key boundaries with property owners and clients

- How to manage tenant behaviour and property owner expectations effectively

- Clarifying the misconceptions about property managers roles in tenant disputes

- How to onboard new clients with detailed agreements and setting clear expectations

- Balancing work and personal life as a working parent by setting firm boundaries

Connect with Christine Rengger

https://www.tmprentals.com.au/Christine-Rengger

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