EP183: Super Fans, Super Stars, and Super Answers!

Experience This!

Inhoud geleverd door Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

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Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things you never knew, but always wanted to ask, about CX professionals.

Bite-Sized Delight From the Episode:

• Create Superfans - Brittany Hodak's must-read book "Creating Superfans: How To Turn Your Customers Into Lifelong Advocates" offers a fantastic playbook for succeeding in the Experience Economy.

• Celebrate Half-Birthdays - stand out from the crowd by celebrating your customers' (and employees') half-birthdays.

• Go Beyond the Professional Experience - learn more about the life behind the work when we ask questions of three CX professionals

Are You Looking for Things We Referenced?

• Creating Superfans: How To Turn Your Customers Into Lifelong Advocates - by Brittany Hodak

• Lomi - countertop composting

• Jack Carr - fiction writer of the The Terminal List series

• Stamps.com - print postage at home!

• The End of the World is Just the Beginning: Mapping the Collapse of Globalization - by Peter Zeihan

• Never Lose an Employee Again: The Simple Path to Remarkable Retention - by Joey Coleman

• If I Understood You, Would I Have This Look on My Face?: My Adventures in the Art and Science of Relating and Communicating - by Alan Alda

• Rate and Review The Experience This! Show

Learn more about the Experience This Show and the hosts:

Joey Coleman - keynote speaker and author of "Never Lose a Customer Again"

Dan Gingiss - keynote speaker and author of "The Experience Maker"

185 afleveringen

#Business #Customerexperience #Customerservice #Joey Coleman and Dan Gingiss (396264 #Dan Gingiss #Joey Coleman #MBA #Marketing