301 - Out Of Compassion For Clients

The Uncharted Veterinary Podcast

This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with recommendations. In this episode, Stephanie Goss and Dr. Andy Roark tackle a common challenge faced by veterinary practice teams: how to improve emotional intelligence and client compassion when dealing with resistant or questioning clients. Stephanie and Andy dive into the root causes of this issue, discussing how mental exhaustion and frustration can lead to negative attitudes toward clients. They offer actionable strategies for creating a more compassionate and client-centered culture, including conducting reset meetings, fostering open communication, and implementing recognition programs for positive client interactions. Let's get into this episode... This episode is brought to you by DaySmart Vet. https://www.daysmart.com/vet/features/