Separate Out Responsibilities For Remote Managed Self Storage


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As I began to utilize the remote managed self storage operations model, it helped me to focus on how to separate out responsibilities for greater efficiency and profitability. I put tasks and responsibilities into 3 categories:

  1. Customer Management = Call Center: They handled all sales calls, customer service calls, collections, and payments.
  2. Facility Management = On Site Maintenance Person: they handled all of the boots on the ground duties such as security checks, overlocks, cleaning units, minor repairs, and assisting with auction preparation.
  3. Property Management = Owner Managed or 3rd Party Property Management: they tie all of the systems together with policy & procedures. Supervise the call center & on site maintenance person. Oversee and implement marketing, conduct onsite audits, focus on increasing NOI month after month…on and on.


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About Jim Ross

I started out in the self storage industry as a self storage manager. I moved up and became a district manager. Eventually after many years in the self storage industry I knew I could use my knowledge and expertise to help owners skyrocket the value of their self storage investments. That led me to create 3 Mile Storage Management.

3 Mile Storage Management offers self storage property management solutions for self storage facility owners that want to dominate their local 3 mile market with a large focus on remotely managed operations.

I enjoy providing value to the self storage industry through speaking at industry events, putting together virtual summits, hosting The Self Storage Show podcast, weekly newsletter and compiling much of the content and online events I've done into The Ultimate Self Storage Management Playbook.

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