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Episode 81 - OpEx with Marianne Rutz - People, Process, Profit - 3/3
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Welcome to part 3 of the people / process / profit mini series!
In today's show we are diving into the third P - Profit - in the CX space!
Operational Excellence / Customer Service and Customer Experience typically scream COST! Yet - When I speak to clients I am putting a lot of emphasis on the fact that a well managed customer service department indeed can save costs and return a profit - albeit those numbers are not easily drawn out or substantiated.
We will cover how you can "Amplify" profits with a focus on customer experience.
Links: Episode 79
Marianne on Linkedin: https://www.linkedin.com/in/marianne-rutz/
Rutz Consulting Website: https://rutzconsulting.com/
This Podcast is produced by: Andrew Madden Photography & Media Production
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