Telecom Reseller / Technology Reseller News podcast

#Tech #Business News #News #Tech News #Telecom Reseller

22:08

Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

Telecom Reseller / Technology Reseller News

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AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.

51 episodes

Telecom Reseller / Technology Reseller News

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updated about 13 hours ago

Series home•Feed

AI, ChatGPT, CPaaS, UC, UCaaS, Cloud Communications, Collaboration, 5G and Mobility: We report on how the world communicates.

51 episodes

#Tech #Business News #News #Tech News #Telecom Reseller

All episodes

Telecom Reseller / Technology Reseller News

1
Crexendo Surpasses 6 Million Users, Marks Milestone with Channel Partners Community, Podcast

13 hours ago

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In a special Technology Reseller News podcast recorded at Channel Partners Conference & Expo 2025, Crexendo executives Jon Brinton , Chief Operating Officer, and Doug Gaylor , President and Chief Operating Officer, announced that the company has surpassed six million users on its NetSapiens® platform—a milestone achieved primarily through its rapidly growing base of channel partners and licensees. “This is a significant accomplishment for us,” said Gaylor. “We’ve tripled the number of users in just three and a half years. That growth is organic, partner-led, and backed by a solid financial foundation.” Crexendo, a NASDAQ-listed company, also recently announced record annual revenue and net income , reporting 14% year-over-year organic growth and six consecutive quarters of GAAP profitability. “No one else in the space can match those metrics,” Gaylor added. Brinton highlighted that more than 235 licensees now power their UCaaS and CCaaS offerings using the NetSapiens platform, with 17 new licensees added in the past year—10 of which migrated from major competitors including Cisco and Microsoft. The NetSapiens model , known for its “Seconds, Not Seats” concurrent usage pricing, is credited with helping partners maintain industry-leading margins and deploy with unmatched flexibility—either on-premise or hosted in the cloud via Crexendo’s OCI infrastructure. Brinton emphasized the ecosystem around the platform. “We now have over 100 developers actively building solutions for our marketplace. Many of those are AI-driven—already available today, not years away,” he said. Crexendo partners are leveraging real-time AI features like voice studio tools, sentiment analysis, call transcription and summarization, and AI-enhanced video and contact center applications. Gaylor and Brinton also pointed to the strength of the Crexendo community as a key growth driver. “Our partners grow at twice the market rate,” said Brinton. “They share best practices, support each other, and many are on this show floor offering competitive solutions powered by NetSapiens—under their own brand.” As the company celebrates six million users, Gaylor noted that Crexendo is on pace to reach seven million before year-end . Read the Press Release . To learn more, visit www.crexendo.com or follow the company on LinkedIn, Instagram, and Facebook. #Crexendo #NetSapiens #UCaaS #CCaaS #ChannelPartners2025 #AIinUC #UnifiedCommunications #PartnerFirst #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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TELCLOUD Showcases Scalable White-Label POTS Replacement Platform at Channel Partners 2025, Podcast

14 hours ago

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As the sun shines over the Las Vegas Strip, the future of POTS replacement is being redefined from a panoramic suite high above the city. In a special Technology Reseller News podcast recorded live at Channel Partners Conference and Expo 2025, Jonathan Alarcon, Senior Director of Technology at TELCLOUD, sat down with publisher Doug Green to discuss the company’s innovative, carrier-grade approach to POTS replacement—and the growing opportunity for channel partners and resellers. “POTS lines are going away. Regulations are changing. Prices are going up. And legacy systems in buildings—many hidden or forgotten, still depend on them,” said Alarcon. “We’re solving that challenge with a fully modular and white-label-ready solution.” Alarcon emphasized the scale and complexity of the issue: from elevators to fire panels, healthcare fax lines to security systems, legacy analog infrastructure remains pervasive across commercial real estate. TELCLOUD’s platform has been engineered to support those use cases with true analog line reproduction, including appropriate voltage support and compliance for life safety systems. What sets TELCLOUD apart is its modular hardware approach. Unlike single-box LTE solutions, which are often limited by installation constraints, TELCLOUD allows partners to separate the router from the endpoint by up to 250 feet using a simple Cat6 connection. This flexibility ensures better signal strength and deployment across diverse environments, especially in telco rooms located deep within buildings. The company also offers a comprehensive remote management platform, delivering one pane of glass for full visibility and control—integrated with leading router management systems. Resellers and channel partners can handle firmware updates, monitoring, and diagnostics anywhere. “Coming from the alarm and life safety industry, I knew we needed something better,” said Alarcon. “Our platform is tailored to the realities of fire code compliance and the needs of mission-critical legacy devices.” TELCLOUD’s channel-first, white-label strategy is designed to accommodate partners at every stage—from MSPs just entering the space to seasoned telco veterans. The company offers full deployment support, installation services, and turnkey go-to-market options. “Whether you need us to handle everything, or just provide the platform, we’re here to help,” said Alarcon. “We tailor our engagement to your needs.” As copper networks continue their sunset and regulatory deadlines loom, TELCLOUD invites channel partners to explore the business opportunity now—before demand exceeds deployment capacity. Learn more at TELCLOUD.com or contact sales@TELCLOUD.com. #POTSReplacement #TELCLOUD #ChannelPartners2025 #LifeSafetyTech #WhiteLabelSolution #MSP #TelecomInnovation #UCaaS #AnalogToDigital #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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Industry Veterans Aim to Redefine Microbusiness CX with Mobile-First Platform, Podcast 22:17

14 hours ago22:17

22:17

Spinoco Launches Microbusiness-Focused CX Platform at Cloud Connections In an industry increasingly focused on the enterprise, a new player is flipping the script. In a special Technology Reseller News and Cloud Communications Alliance podcast, telecom veterans Michael Tessler and Pavel Chlupáček announced the North American launch of Spinoco , a digital front-office platform built specifically for micro and small businesses. The launch is set to coincide with Cloud Connections 2025 , April 14–16 in St. Petersburg, Florida. “Spinoco is for businesses with one to 20 lines, the ones often left behind in the rush to serve enterprise,” said Tessler. “We’re bringing customer interaction management, task tracking, and AI-powered insights into one intuitive app.” Spinoco integrates UC, CCaaS, CRM, and ticketing functions into a single mobile-first experience. Every customer touchpoint—email, call, SMS, or social—is automatically captured, categorized, and converted into actionable tasks. The system includes native AI capabilities like transcription, intent tagging, and summarization. “Our focus is usability,” said Chlupáček. “This is not enterprise tech crammed into a small package. It’s built from the ground up for small businesses that need simplicity and mobility.” The platform’s design eliminates the need for separate CRMs, third-party integrations, or on-site IT. Spinoco also provides owners with immediate visibility into business performance—offering insights like “top reasons customers contacted us this week” without the need for manual data entry. The go-to-market strategy will focus on service providers , offered as a white-label SaaS solution. Tessler emphasized the importance of speed and simplicity: “Service providers need a low-touch, high-value offering. Spinoco is ready for fast rollout, without the support overhead.” At Cloud Connections, the Spinoco team will be exhibiting, offering live demos, and participating in the Innovation Showcase , where attendees can vote on standout new technologies. Tessler is also slated to deliver a keynote on AI trends shaping the industry. For more information, visit spinoco.com , or meet the team at Cloud Connections 2025. #Spinoco #CloudConnections2025 #CXInnovation #MicrobusinessTools #MobileFirstCX #UCaaS #MSP #CCaaS #AI #ChannelPartner #CCA #TechnologyResellerNews…

Telecom Reseller / Technology Reseller News

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Infobip Reports Fivefold Growth in RCS Adoption and Outlines Messaging Future at Enterprise Connect, Podcast

4 days ago

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Enterprise Connect Podcast | Technology Reseller News “RCS will bring rich messaging to 100% of the U.S. population — and it’s going to change the face of customer experience.” – Ivan Ostojic, Chief Business Officer, Infobip. Messaging is transforming — fast. At Enterprise Connect 2025 , Infobip’s Chief Business Officer Ivan Ostojic joined Doug Green of Technology Reseller News to share key findings from the company’s latest research on global messaging trends and the rapidly accelerating adoption of RCS (Rich Communication Services) in North America. According to Infobip’s data, RCS adoption increased fivefold in 2024 , a leap Ostojic described as “historic” — and one with major implications for how businesses engage with customers. “North America has long lagged behind in rich messaging due to the limited adoption of WhatsApp,” said Ostojic. “But with Apple now supporting RCS and carriers onboard, we expect near-universal reach by the end of the year.” Three Trends Colliding to Reshape CX Ostojic highlighted three converging forces: A Generational Shift in Preferences – Up to 90% of Gen Z prefers messaging over voice calls for business interactions. Super Apps and Rich Channels – Messaging platforms now include app-like experiences, payment flows, and deep integrations. Agentic AI – Natural language interfaces and AI agents are enabling hyper-personalized, real-time conversations. Together, these trends position rich messaging channels as both a front-end interface for AI and a critical layer of the customer experience. Commerce, Support, and Engagement Reimagined Whether shopping, troubleshooting, or simply staying informed, Ostojic shared real-world examples of how RCS and rich messaging are redefining user journeys: A customer can request a product, receive personalized recommendations, complete a purchase, and pay — all within a single chat. Enterprises can route inquiries intelligently, escalating complex issues to live agents, all within the same channel. Healthcare and media organizations use messaging for ongoing engagement , from appointment reminders to interactive campaigns. The Reality Gap: Messaging Maturity Still Low Despite the tech’s potential, Infobip’s Conversational Maturity Index revealed a slower reality. Only 30% of companies are truly omnichannel, and just 10–15% use advanced conversational AI in customer-facing roles. “The technology is ready,” said Ostojic, “but most businesses are still in early phases of adoption.” A Call to Action for Enterprises and the Channel Ostojic advised organizations to be purposeful in deploying AI , starting with use cases that deliver clear ROI. He also emphasized a major opportunity for channel partners : to bring this technology to their customers, simplify integrations, and unlock new value streams. Read the full RCS adoption report at : Infobip: Fivefold Adoption of RCS in 2024 Learn more about Infobip’s enterprise messaging platform at www.infobip.com…

Telecom Reseller / Technology Reseller News

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Infobip Champions RCS as the Future of Trusted Enterprise Messaging at Enterprise Connect 2025, Podcast

4 days ago

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Enterprise Connect Podcast | Technology Reseller News “We saw a 90% increase in click-throughs and a 280% lift in conversions by switching from SMS to RCS,” says Chris Radanovic, Product GTM Marketing Director, Infobip. At Enterprise Connect 2025, Infobip made a strong case for Rich Communication Services (RCS) as the new standard in enterprise messaging. In a podcast interview with Technology Reseller News publisher Doug Green, Infobip’s Chris Radanovic outlined how RCS is rapidly gaining traction, backed by powerful early results and expanding carrier support. A Trusted Alternative to SMS Traditional SMS lacks branding, verification, and interactivity. RCS, by contrast, enables businesses to send branded, verified messages that build trust with consumers. Delivered natively through Android and now supported on Apple devices, RCS messages display the sender’s name, logo, and topic — eliminating the anonymity and uncertainty of unrecognized phone numbers. “SMS can feel like a cold transaction,” said Radanovic. “With RCS, users see a verified brand and are far more likely to engage.” Proof of Performance In a side-by-side test with a national retailer during Black Friday, Infobip compared identical SMS and RCS campaigns. The RCS version achieved a 90% higher click-through rate , and when enhanced with embedded video, delivered a 280% increase in conversions . “These are real-world, measurable outcomes,” said Radanovic. “And they validate what we’re seeing across the industry — RCS drives results.” Carrier Momentum and Market Readiness With Verizon and T-Mobile already live and AT&T set to support RCS soon , Infobip is positioned to deliver nationwide RCS deployment in the U.S. With Apple’s support for Google RCS messaging, the reach extends across nearly all mobile users. For enterprises already using SMS, the transition is straightforward. Existing SMS opt-ins apply to RCS , and Infobip offers low-lift A/B testing programs to showcase the difference in performance. A Growing Appetite Among Brands Radanovic reported increasing interest from brands at Enterprise Connect, noting that many enterprises are now moving beyond awareness to active planning and pilot testing. “Brands are asking, ‘Where are you with RCS?’ and ‘Are the carriers ready for us?’ That shift in conversation shows momentum,” he said. “And with Infobip as a trusted carrier-integrated partner, we’re making RCS deployment as seamless as possible.” Learn more about RCS and Infobip’s enterprise messaging platform at www.infobip.com…

Telecom Reseller / Technology Reseller News

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HP | Poly at Enterprise Connect: Elevating the Room Experience with AI-Driven Innovation, Podcast

4 days ago

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Enterprise Connect Podcast | Technology Reseller News “It’s not just about seeing and hearing — it’s about being seen and heard clearly.” – Brian Phillips, Head of Poly Room Solutions & Software Product Marketing, HP At Enterprise Connect 2025, HP | Poly brought a fresh focus to what many call “the last frontier” of hybrid work — the meeting room. In a conversation with Technology Reseller News publisher Doug Green, Brian Phillips shared how HP | Poly is redefining the room experience with layered AI technologies, smart camera innovations, and next-gen audio enhancements, all backed by HP’s powerful compute infrastructure. Beyond Note-Taking: The AI-Infused Meeting Room From Microsoft Copilot integration to automated transcription and action-item generation, AI is rapidly changing collaboration. But for HP | Poly, that’s just the beginning. Their focus is also on in-meeting clarity — ensuring every participant is seen and heard with precision, no matter where they’re joining from. Smart Cameras with Real Intelligence HP | Poly has long pioneered camera intelligence with Poly Director AI , blending years of behavioral insight with real-time scene awareness. Now, they’re pushing the envelope with multi-camera experiences . Their collaboration with Zoom on Zoom Intelligent Director uses multiple in-room cameras — including center-of-table views — to capture natural angles and prioritize what Phillips calls the “best face forward” experience. Noise-Free, Reverb-Free Audio On the audio front, NoiseBlock AI now includes de-reverbing to tackle the challenges of today’s glass-heavy, open meeting spaces. Whether participants are in a reverb-prone boardroom or calling in from a noisy airport, Poly’s technology ensures only the speaker’s voice cuts through. “It’s just your voice — crystal clear,” said Phillips. Actionable Insights for IT Managing thousands of devices across global offices is no small feat. That’s where Poly Lens and its new Voice Score AI come in. IT admins can now remotely assess speech clarity and background noise, and receive real-time recommendations — all without stepping foot in the room. Why It Matters In a post-pandemic world where hybrid meetings are the norm, the stakes are high. “The outcome has to be better,” Phillips emphasized. HP | Poly is making sure that happens — by combining decades of room expertise with the latest in AI and device management innovation. Learn more at https://www.hp.com/us-en/poly.html , www.poly.com and hp.com .…

Telecom Reseller / Technology Reseller News

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Sinch’s Jonathan Bean on AI-Powered Customer Communications, RCS and API Integration, Podcast

4 days ago

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Following Mobile World Congress 2025, Jonathan Bean, CMO of Sinch, a leader in digital customer communications, sat down with Doug Green, publisher of Technology Reseller News, to discuss key trends shaping enterprise communications, AI, and API integrations. Jonathan shared insights into Sinch’s market positioning and its role in advancing digital communications through AI and next-generation messaging solutions. He also discussed Sinch’s ambitions with RCS (Rich Communication Services) – highlighting its potential to enhance customer engagement for enterprise brands, revolutionize brand messaging, and drive rapid adoption in key markets. As brands increasingly leverage RCS, they can deliver rich, interactive content directly into users’ existing chat channels, transforming the way they connect with customers. Visit https://sinch.com/…

Telecom Reseller / Technology Reseller News

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White Label Communications Opens the Door to DIY UCaaS + CPaaS Integration for Enterprise and SaaS Providers, Podcast

5 days ago

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Enterprise Connect Podcast | Technology Reseller News “You don’t have to be a voice expert anymore — we’ve made UCaaS and CPaaS accessible for developers.” – Jim DeWald, CRO, White Label Communications In a space where voice integration can be daunting, White Label Communications is changing the narrative — offering enterprises, SaaS providers, and ISVs a new way to bring UCaaS and CPaaS capabilities into their applications without deep telephony expertise. At Enterprise Connect 2025 , White Label CRO Jim DeWald and Head of Partnerships Zachary Konopka joined Technology Reseller News publisher Doug Green to share how their company is evolving its long-standing white-label platform to support enterprise-grade, developer-friendly integrations. From Turnkey UCaaS to DIY Integration Traditionally known for enabling MSPs and resellers to offer UCaaS under their own brand, White Label Communications has now exposed the full range of its UCaaS and messaging capabilities via API and webhooks . This move empowers developers and enterprise teams to embed voice, messaging, and multichannel communication directly into their own applications — creating personalized workflows and enhancing customer engagement. “We used to deliver a turnkey UCaaS business in a box,” said DeWald. “Now, we’re offering a DIY model where enterprises can build their own integrations — with our platform as the foundation.” Why CPaaS Matters More Than Ever CPaaS (Communications Platform as a Service) is no longer optional — it’s the backbone of how businesses engage customers. From appointment reminders and one-time passcodes to SMS billing alerts and chatbot interactions, CPaaS enables businesses to meet users on the channels they prefer . “Whether it’s voice, text, email, or chat — we give organizations a single API that connects them to 8 or 9 channels,” said Konopka. “And with automatic failover, your message still gets through, whether the end-user is on RCS, SMS, or even email.” Bringing Enterprise-Grade Capabilities to the Channel While White Label doesn’t sell directly to end users, its platform enables service providers to deliver modern, integrated communication services to enterprises — often with development times measured in days, not months. “Our clients know their end customers better than anyone,” noted DeWald. “We just give them the tools to make their offerings more sticky, more valuable, and more resilient.” From UCaaS to CPaaS and Beyond With an emphasis on modularity, ease of use, and integration speed , White Label’s platform lowers the barrier to entry for voice and messaging development. Whether it’s a self-storage company enabling SMS billing , or a SaaS platform adding omnichannel support , the company’s white-label model lets partners maintain their brand while delivering high-impact communication features. Learn more at www.whitelabelcom.com . White Label Communications will also be attending Channel Partners in Las Vegas.…

Telecom Reseller / Technology Reseller News

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Enterprise Connect 2025: Steven Karachinsky of Ziro Reminds Us—The Fundamentals Still Matter, Podcast

5 days ago

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At a conference buzzing with AI demos and futuristic ideas, Steven Karachinsky , CEO of Ziro , brought a much-needed perspective: don’t forget the basics. In our interview at Enterprise Connect, Steven emphasized that while it’s exciting to talk about AI and agentic assistants, many customers are still navigating the day-to-day challenges of migrating to Microsoft Teams Phone—things like porting, device setup, 911 compliance, and managing user adoption. “Being an innovator isn’t just about what’s next—it’s about solving what’s right in front of the customer,” Steven shared. Ziro is meeting customers where they are. Whether they’re just starting the migration, partway through, or fully deployed and looking to optimize, Ziro offers the tools, automation, and expert support to simplify the journey. While Teams Phone adoption is growing, millions of users still sit on legacy systems. Ziro is helping organizations bridge the gap—ensuring that those foundational steps aren’t skipped in the rush toward next-gen features. This message landed with refreshing clarity: it’s not about AI or fundamentals—it’s about both. Learn more at goziro.com #EnterpriseConnect #MicrosoftTeams #UCaaS #DigitalTransformation #AI #TeamCollaboration #VoiceTechnology #Ziro #CloudMigration #CustomerExperience #Leadership #FutureOfWork #FundamentalsFirst…

Telecom Reseller / Technology Reseller News

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Fanvil Brings Innovation and Interoperability to the Forefront at Enterprise Connect, Podcast

5 days ago

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Enterprise Connect Podcast | Technology Reseller News “It’s time for some disruption in the industry — and I think we are the player for that,” says Bill Hodgson, Fanvil. As Fanvil celebrates over 20 years in business, the company is gaining new momentum with a message of innovation, integration, and affordability for enterprise and service provider customers alike. At Enterprise Connect 2025 , Bill Hodgson, who represents Fanvil in North America, joined Technology Reseller News publisher Doug Green to highlight Fanvil’s expanding product line, global footprint, and disruptive potential in the IP communications market. From OEM Legacy to Global Brand For many years, Fanvil operated behind the scenes as an OEM and ODM partner, designing and manufacturing SIP telephones for leading global brands. Over the last decade, the company has moved into the spotlight with a full portfolio of enterprise-grade endpoints, including the latest V-Series of IP phones and specialty solutions tailored for security , healthcare , and hospitality environments. A Complete, Interoperable Ecosystem Fanvil’s strength lies in its ability to integrate traditional telephony with IoT , access control , and smart surveillance . From nurse call systems and in-room patient stations to emergency pull cords and door intercoms, Fanvil offers a seamless ecosystem — all centrally manageable through the Fanvil Device Management System . “The innovation engine behind Fanvil is what makes it stand out,” said Hodgson. “We’re not just building phones — we’re building smart devices that fit into broader communication and safety workflows.” V-Series: Enterprise Features at Disruptive Prices The new V-Series includes models that range from basic lobby phones to advanced devices with 10-inch Android touchscreens , Wi-Fi , Bluetooth , and USB connectivity . These models support advanced use cases such as monitoring IP cameras , offering frontline staff tools that go beyond voice. A standout example is the A320i , a specialized device with a gooseneck microphone designed for reception and security desks — providing real-time visibility into surveillance feeds. Global Reach, Local Growth Already well established in Europe, South America, and Asia, Fanvil is rapidly expanding its presence in North America , aiming to attract more attention from cloud communications providers and service partners seeking cost-effective, feature-rich endpoints. A Call to the Enterprise and Channel Hodgson’s message at Enterprise Connect was clear: “Fanvil delivers enterprise-quality hardware with modern features at very attainable price points — all backed by global support and ongoing innovation.” To learn more, visit www.fanvil.com or contact Bill Hodgson at bill.hodgson@fanvil.com .…

Telecom Reseller / Technology Reseller News

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Intratem Delivers Immediate ROI in Cloud and Telecom Expense Management, Podcast 6:48

5 days ago6:48

6:48

Enterprise Connect Podcast | Technology Reseller News “We help finance stop wasting money — and help IT teams keep their sanity.” – Alex Duchovny, VP, Intratem At Enterprise Connect 2025, Intratem brought a focused message to IT and finance leaders: technology expense management doesn’t have to be complicated — and the return on investment can be nearly instantaneous. In a podcast interview with Technology Reseller News publisher Doug Green, Intratem Vice President Alex Duchovny outlined the company’s approach to simplifying the management of mobile, fixed, and cloud technology expenses. By combining hands-on service with customizable software, Intratem gives organizations the tools and support needed to rein in costs, improve transparency, and eliminate waste. From Telecom to Technology Expense Management Intratem began as a service-first organization, helping clients manage the complexities of telecom billing and mobile device provisioning. Today, the company offers a full Technology Expense Management (TEM) platform that supports modern enterprise environments — including subscription-based cloud infrastructure and usage-based billing models. “With the shift to recurring cloud services, many organizations are unaware of how much waste is hiding in their environments,” said Duchovny. “It’s easy to spin up cloud services — but harder to manage them effectively. That’s where we come in.” Tailored, Curated Solutions Rather than forcing clients into a prebuilt workflow, Intratem takes a curated approach. The company aligns its tools and services with a client’s internal processes, offering automation where it makes sense, and hands-on support where it’s needed most. “We start by understanding how the organization works — and then build workflows around that,” Duchovny explained. Fast, Measurable Results According to Duchovny, Intratem’s value is often felt immediately. On the mobile side, monthly plan optimization delivers savings in the next billing cycle. On the fixed side, audits quickly uncover overcharges and billing anomalies. In the cloud, even simple changes — such as identifying unnecessary weekend compute usage — can create fast financial wins. Integrated Platform with Real Support Intratem continues to expand its platform capabilities while maintaining its core strength: personal service. “We operate like an extension of the IT team,” said Duchovny. “Our goal is to free up internal resources so they can focus on what matters most.” Learn more about Intratem at www.intratem.com…

Telecom Reseller / Technology Reseller News

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Frontline Group at Enterprise Connect: Merging AI Power with Human Empathy in CX, Podcast

5 days ago

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Enterprise Connect Podcast | Technology Reseller News “AI isn’t here to replace humans — it’s here to make customer service smarter, faster, and more efficient.” – Jill Blankenship, CEO, Frontline Group In this special Enterprise Connect 2025 episode, Technology Reseller News publisher Doug Green sat down with Frontline Group CEO Jill Blankenship and CRO Matt Bramson to explore the company’s dual mission: delivering cutting-edge customer experience technology while keeping the human touch front and center. Frontline’s Edge: A Foot in Both Worlds Frontline isn’t just advising businesses on CCaaS — they’re living it daily through their own 350-seat contact center. This real-world expertise enables them to offer something unique: deployment strategies informed by frontline operations. That hybrid approach — combining software like NICE CXone and Zoom with agent services and consultative support — is what sets them apart. AI That Supports Agents — Not Replaces Them Rather than jumping on the “AI-first” bandwagon, Frontline brings a pragmatic view. AI is already embedded in their analytics, quality management, and workforce tools. Their focus? Using AI to empower agents, reduce repetitive calls, and improve both CSAT and agent retention. “We envision a future with AI-driven service,” said Bramson, “but customers still need human empathy.” Resilient, Responsive, Ready When a global company with nearly 10,000 agents lost its internal CX team overnight, Frontline stepped in — not in months, but in days. They deployed a full support team, onboarded agents, and stabilized operations fast. That kind of agility is made possible by deep platform expertise and decades of team experience. Built for SMB & Mid-Market Success Unlike traditional CCaaS vendors focused on large enterprises, Frontline tailors solutions for SMBs and mid-market firms in regulated industries like finance, healthcare, and government. Whether it's compliance, rapid onboarding, or integrating omnichannel AI solutions, Frontline helps these clients scale without sacrificing quality. Looking Ahead: Human-Centered AI Blankenship founded the company to solve real-world customer service challenges. Now, she’s leading it into a future where AI and human agents work in tandem. With a 98% client retention rate and a reputation for fast, flexible implementations, Frontline is poised to help more businesses navigate CX transformation in the AI age. Learn more at frontline.group or connect with the team on LinkedIn. You can also meet them at Channel Partners in Las Vegas.…

Telecom Reseller / Technology Reseller News

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Rebuilding Trust in Phone Numbers: Phound Business Launches at Channel Partners, Podcast 18:46

5 days ago18:46

18:46

Rebuilding Trust in Phone Numbers: Phound Business Launches at Channel Partners, a new platform aimed at restoring trust, privacy, and control in the phone system—this time, with enterprise-grade capabilities In a special Technology Reseller News podcast, Dave Erickson, co-founder of Phound and long-time telecom innovator behind CarrierX and Free Conference Call, sat down with publisher Doug Green to discuss the launch of Phound Business, a new platform aimed at restoring trust, privacy, and control in the phone system—this time, with enterprise-grade capabilities. “We’re reinventing the telephone numbering system,” said Erickson. “Over the years, trust in the phone network has eroded. Phound Business is our answer to robocalls, spoofing, and lack of identity control—bringing modern privacy-first functionality to business communication.” Built on the foundation of the original Phound.app—a secure, self-managed caller ID and contact card system—Phound Business allows organizations to distribute virtual phone numbers to team members across devices, while maintaining full control over billing, access, and security. A Business-Ready Phone Identity Platform The platform gives users the ability to switch between personal and business personas, assign multiple ringtones, control availability hours, and enable detailed access settings that define who can call or message—and when. “Think of it as a virtual closed calling network,” Erickson explained. “You can limit communications to internal departments, vendors, or even specific individuals. And when someone outside the network tries to call, they’re asked to authenticate themselves before getting through.” Key features of Phound Business include: Unified Billing: One admin portal for managing hundreds or thousands of phones, all billed centrally. Comprehensive Access Controls: Permissions based on trust level, with granular control for each contact. Privacy-First Security: All numbers are authenticated, and user data remains protected through customizable visibility settings. Persona Switching: Seamlessly manage personal and business identities from one device. Spam-Free Calling: Closed network architecture drastically reduces robocalls and scams. Erickson emphasized the growing importance of trusted communication in an era of deepfakes and AI-driven scams. “We’re heading into a future where verifying who’s calling—and protecting your contact network—is more critical than ever,” he said. Looking Ahead at Channel Partners Phound is showcasing this new platform at the Channel Partners Conference & Expo this week in Las Vegas, where the company is meeting with resellers and MSPs interested in monetizing privacy-first telecom. “There’s real buzz around the show this year,” said Erickson. “We’re looking to partner with people who see the opportunity to clean up the phone call ecosystem—and make money doing it.” To learn more about Phound Business or to schedule a meeting with Dave and his team, visit phound.app.…

Telecom Reseller / Technology Reseller News

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Now is the time to offer POTS replacement solutions with Ooma AirDial®, Podcast

7 days ago

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In a special Technology Reseller News podcast, Clinton Fitch, Director of Strategic Partnership at Ooma, joined Doug Green to discuss the fast-shifting landscape of POTS line replacement—and why now is the time for both enterprises and exchange carriers to act. With over 171 million POTS lines in the U.S. in 2005, that number has plummeted to just 11.6 million in 2024, according to Telegeography. While most standard voice lines have been replaced, critical-use analog lines—such as elevator phones, fire panels, and fax machines—remain. These are now under increasing threat, as carriers begin rapidly sunsetting copper networks. “The time for POTS replacement is now,” said Fitch, citing recent announcements such as AT&T’s plan to exit copper entirely by 2029. With the FCC’s 2019 ruling now fully in effect, carriers are allowed to abandon copper and charge premium prices for maintaining legacy lines. The result: exchange carriers and their customers may receive only 30–90 days’ notice before a vital analog line is shut down. Enter Ooma AirDial®—a certified, all-in-one cloud-based solution designed to replace legacy POTS lines with support for elevators, fire alarms, entry systems, modems, fax machines, and more. AirDial is certified by NFPA, the New York Fire Department, and the California State Fire Marshal, and supports HIPAA and PCI compliance. Built for rapid deployment, Ooma AirDial® offers: Dual-path connectivity (Ethernet + LTE) with MultiPath Transport™ for maximum reliability Remote Device Management via a secure, intuitive cloud platform Patented packet duplication for seamless call continuity Carrier-ready flexibility for white-label and managed service deployment According to Ooma’s recent survey conducted with CIO Magazine, over 50% of organizations are actively evaluating or replacing their POTS infrastructure. But for the remaining users—many of whom are unaware of copper sunset deadlines—the window for a smooth transition is rapidly closing. “We’re entering a traffic jam,” warned Fitch. “By 2027–2029, demand will outstrip supply for solutions, deployments, and expertise. If you’re not starting now, you risk getting stuck at the back of the line—and your elevators, alarms, and other systems may stop working.” Ooma AirDial® is available now to exchange carriers, MSPs, and end customers—either through direct purchase or via carrier partnerships. With tens of thousands of units already deployed across healthcare, retail, education, and property management sectors, the solution is proven and ready to scale. Learn more at www.ooma.com/business/airdial, or reach out directly at exchangecarrier@ooma.com to start your strategy discussion today.…

Telecom Reseller / Technology Reseller News

1
Intermedia Expands Partner-First Strategy with AI-Driven UCaaS and CCaaS Enhancements, Podcast

8 days ago

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At Enterprise Connect 2025, John Tucker, VP of Product at Intermedia, shared how the company is strengthening its AI, UCaaS, and CCaaS capabilities while deepening its commitment to partners in the MSP and service provider space. Intermedia recently announced intelligent archiving integration for Microsoft Teams, addressing a key challenge for businesses—siloed data across UC, CC, and M365 email. By unifying communications records into a single platform, Intermedia enhances compliance and enables AI-powered insights for more effective business decision-making. With 95% of its business driven by partners, Intermedia continues to refine its white-label UCaaS and CCaaS solutions. The Intermedia Ascend program, now supporting 50+ service providers, allows CSPs to integrate their own network and PSTN assets while delivering a competitive cloud communications offering. AI was a central theme at Enterprise Connect, and Tucker emphasized the importance of moving beyond AI hype to create real business impact. Intermedia’s AI capabilities focus on: Actionable insights from integrated UC, CC, and email data AI-powered compliance and security features Sales enablement and training to help partners compete more effectively Intermedia will continue engaging with partners at Channel Partners in Las Vegas next week and Cloud Connections in St. Petersburg in April. For more information, visit www.intermedia.com.…

Telecom Reseller / Technology Reseller News

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Bringing AI to the Frontline: Upstream Works at Enterprise Connect 2025, Podcast

8 days ago

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At Enterprise Connect 2025, I caught up with Jeffrey Palmer and Rob McDougall of Upstream Works, a company with a 25-year track record of simplifying agent desktops and optimizing the contact center experience. While much of the industry has focused on customer experience, Upstream Works continues to champion the agent experience—eliminating silos and delivering consistency across voice, video, and digital channels. One highlight of our conversation: Upstream Works AgentNow, an innovative solution born out of a collaboration with United Airlines. AgentNow enables face-to-face communication between customers and agents via a smartphone, email link, or QR code—no more waiting in line at the airport. Already adopted across industries like healthcare, financial services, and education, it’s proving to be a scalable, low-overhead, managed service with real business outcomes. We also discussed the new Omni AI Hub, a flexible AI integration platform that brings AI tools together under one seamless experience. Whether it's Amazon, Google, Microsoft, or Upstream Works’ own models, the Hub lets organizations apply the right AI tool for the job while giving agents a consistent, unified interface. AI finally becomes operational and useful—without adding new silos to the desktop. It’s clear: Upstream Works is helping enterprises move from AI buzz to AI reality. Learn more at www.upstreamworks.com #EnterpriseConnect #AI #CX #ContactCenter #AgentExperience #UnifiedCommunications #CustomerService #UpstreamWorks #AgentNow #OmniAIHub #VideoEngagement #UCaaS #CCaaS…

Telecom Reseller / Technology Reseller News

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Ingram Micro elevates the power of community by combining its SMB Alliance and Trust X Alliance communities, Podcast

8 days ago

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Don’t miss this podcast, where Ingram Micro’s John Fago explains how the platform company is elevating the power of community by bringing its two Five-Star partner communities—Ingram Micro SMB Alliance and Ingram Micro Trust X Alliance (TXA)—together under the international brand of TXA. He explores how this move is creating a strong, industry-leading global peer-to-peer community of 500+ premiere Technology Advisors and MSPs across 7 countries, where members can connect with peers facing the same challenges and situations, and learn from and support one another. Throughout the discussion, John and Doug review the history of Ingram Micro’s communities, the drivers behind the decision to unite the two programs, and what it all means for Community members. John also shares a sneak peek at what’s next for Trust X Alliance. For more information on Trust X Alliance, click here.…

Telecom Reseller / Technology Reseller News

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Building Trust in Outbound Calls: Wireless Waypoint at Enterprise Connect, Podcast

9 days ago

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At Enterprise Connect 2025, Gerry Christensen, founder of Wireless Waypoint, is preparing for an important panel discussion: “Building Trust in Outbound Calling Systems” on Thursday, March 20, at 9 a.m. Restoring Trust in Caller ID Many consumers no longer trust unknown calls, assuming they’re scams. Even essential calls—like fraud alerts from banks—are often ignored because they appear as "Spam Likely." Christensen emphasized that branded calling, authentication, and consent management are key to rebuilding trust. Steps for IT Managers For enterprises managing outbound calls, Christensen suggests: Know Your Customer (KYC) – Verify who is making calls on your behalf. Authentication & Validation – Ensure calls originate from trusted sources. Branded Calling – Display logos, reasons for calls, and verified IDs. Call Routing Awareness – Understand how calls travel through the network to avoid losing attestation levels. A-B Testing & Industry-Specific Approaches Companies can experiment with branded calling by A/B testing: A Group – Calls with branding, such as a company logo and caller ID. B Group – Standard outbound calls. This helps businesses measure response rates and effectiveness. Additionally, Christensen stressed the importance of industry-specific use cases—such as banks notifying customers of fraud alerts or healthcare providers confirming appointments. Where to Learn More Christensen encourages IT leaders to analyze their call origination process, work with trusted providers, and optimize call routing. For more insights or consulting, he is available via: Enterprise Connect app Wireless Waypoint website LinkedIn As outbound calling evolves with AI and authentication tools, Christensen’s insights at Enterprise Connect are essential for companies looking to boost answer rates and improve customer trust. #EnterpriseConnect #WirelessWaypoint #BrandedCalling #CX #Trust #Telecom #OutboundCalls…

Telecom Reseller / Technology Reseller News

1
1UC Brings Seamless Tech Adoption to Enterprise Connect 2025, Reel 1:45

9 days ago1:45

1:45

At Enterprise Connect 2025, technology adoption is a major topic, and 1UC is here to help businesses navigate it smoothly. I caught up with Ash Webster from 1UC, a company that specializes in technology adoption and user training, offering white-labeled services that integrate seamlessly with major software providers like Luware, Microsoft, Cisco, Genesys, and Zoom. "We act as an extension of our partners’ teams," Webster explained. "Whether it's rolling out Teams telephony, optimizing contact centers, or ensuring a smooth transition to a new platform, our goal is to enhance customer experience, accelerate adoption, and reduce support demands." Unlike traditional training providers, 1UC goes beyond simple instruction. "We don’t just train—we enable success," Webster emphasized. The company works directly with technology vendors, ensuring that customers get the best possible experience while vendors see faster adoption and fewer support issues. As businesses increasingly invest in unified communications (UC) and contact center solutions (CCaaS), ensuring users fully adopt the technology is critical. That’s where 1UC steps in—helping organizations bridge the gap between deployment and full-scale adoption. For technology vendors looking to improve customer success and drive engagement, 1UC offers a proven solution. Learn more at https://1uc.co.uk/ #EnterpriseConnect #UCaaS #CCaaS #DigitalTransformation #TechAdoption #Training #1UC…

Telecom Reseller / Technology Reseller News

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LogiSense at Enterprise Connect: Unlocking Growth with Usage-Based Billing, Podcast

10 days ago

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At Enterprise Connect 2025, David Sundstrom, Regional Sales Manager at LogiSense, highlighted how usage-based billing is transforming the way companies monetize software, AI, and connectivity services. Moving Beyond Seat-Based Pricing Traditionally, software and communications platforms relied on seat-based licensing, where businesses would buy a fixed number of user licenses. But as finance teams scrutinize renewals, questioning unused licenses and looking for cost efficiencies, enterprises are shifting to pay-as-you-go models. “A much more elegant way to monetize your product is what we call a usage-based or consumption-based model, where companies pay for what they use,” Sundstrom explained. LogiSense provides the billing infrastructure that enables businesses to move from static pricing to dynamic, real-time billing models. The shift comes with complexity—from tracking usage data to implementing flexible pricing structures—but LogiSense simplifies the process, making it easier for enterprises to roll out consumption-based services. Flexible Pricing Models Drive Growth A key advantage of LogiSense’s platform is its ability to support diverse pricing models, including: Pay-per-use – Customers pay a fixed rate per event or interaction. Tiered pricing – Volume discounts reduce per-unit costs as usage increases. Pooled usage – Shared usage across an organization without individual licenses. Wallet-based billing – Prepaid drawdown models, commonly used in IoT and AI, where businesses commit to a spend level and use credits as needed. The AI Monetization Opportunity AI is reshaping industries, and LogiSense is positioned at the intersection of AI and monetization. According to Sundstrom, there are three primary ways companies are integrating AI into their revenue models: Enhancing existing services – AI is being used to automate processes and improve efficiency within existing platforms. Monetizing AI-driven tasks – Businesses are charging per AI-generated action, such as automated customer responses or data processing. Outcome-based billing – AI is delivering measurable results, and companies are shifting from activity-based billing to billing for successful outcomes. A leading example of outcome-based billing is Salesforce, which is monetizing AI-assisted tasks based on results rather than usage. LogiSense’s billing platform supports this shift, allowing companies to charge based on the tangible value AI delivers. Why MSPs, MSSPs, and Carriers Should Pay Attention Managed service providers (MSPs), managed security service providers (MSSPs), and carrier service providers are also prime candidates for usage-based billing models. MSPs and MSSPs can bill clients based on service consumption, reducing waste and improving cost alignment. Carrier service providers can bill on behalf of their partners, allowing them to adopt flexible models without building custom billing solutions in-house. Where to Learn More For those interested in learning more about usage-based billing and LogiSense’s solutions, the company’s website, logisense.com, offers additional resources. Additionally, LogiSense will host the second annual Usage Economy Summit on November 5, 2025, in San Francisco. Following a successful inaugural event, this conference will bring together industry leaders to discuss the future of monetization, AI-driven billing models, and the impact of flexible pricing strategies. As enterprises rethink how they charge for their services, LogiSense is helping businesses adapt, scale, and grow with smarter, usage-based billing solutions. #EnterpriseConnect #LogiSense #UsageBasedBilling #SubscriptionEconomy #AI #Monetization #MSP #IoT…

Telecom Reseller / Technology Reseller News

1
CallTower Expands in EMEA, Eyes Mobility as Key Trend at Enterprise Connect 2025, Podcast

10 days ago

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At Enterprise Connect 2025, Paul Holden, Vice President of EMEA at CallTower, shared insights on the company’s expansion in Europe, the Middle East, and Africa (EMEA) and highlighted mobility as a key industry trend. Holden reflected on his one-year anniversary with CallTower, having been the first employee in the EMEA region for the 20+ year-old U.S.-based company. "It's been a great learning curve," he said, explaining that CallTower’s agnostic vendor ecosystem, which includes Microsoft Teams, Cisco Webex, and Zoom for voice enablement, has helped establish the company in new markets. Growing Presence in EMEA CallTower’s expansion in EMEA has been steady. "A year ago, I was on my own, and now we’re a team of six," Holden said. The company has been building partnerships, identifying new routes to market, and refining its strategy to serve mid-market customers. Who is CallTower’s ideal customer? Holden pointed to mid-market businesses with multi-location operations, as their complexity requires seamless communication solutions across different platforms. "That’s where we win," he explained. On the partner side, CallTower is looking for managed service providers (MSPs), large resellers, and distributors who serve multi-location enterprises. "When you know where you win, you can target the right partners more effectively," Holden said. What’s Hot in 2025? Mobility Takes Center Stage One of the biggest opportunities Holden sees for 2025 and beyond is mobility. "You may have invested in Microsoft Teams for desktop calls, but what about mobile devices?" he asked. CallTower is focused on enabling native mobile dialers as Teams phone extensions, giving users the flexibility to seamlessly switch between business and personal calls. This feature, leveraging eSIM technology, allows calls to be made and received as if they were on a desk phone, even in low-bandwidth situations or while driving. "This is a game-changer," Holden said. "And it’s going to be a hot topic throughout 2025 and beyond." Enterprise Connect & Channel Partners: Strengthening Relationships At Enterprise Connect, CallTower is meeting with key technology partners, including Microsoft, Cisco, Zoom, and CCaaS providers like Five9, Solgari, and newly acquired Inoria (a Genesys partner). "It’s all about relationships," Holden emphasized. "People buy from people, and having strong vendor support gives confidence to our partners." Following Enterprise Connect, CallTower will head to Channel Partners in Las Vegas, which Holden described as "the Super Bowl of the industry." There, the company will shift its focus from vendors to channel partners, resellers, and distributors. Learn More For those interested in learning more about CallTower, Paul Holden can be reached at pholden@calltower.com #EnterpriseConnect #UCaaS #CallTower #MicrosoftTeams #CiscoWebex #Zoom #Mobility #Telecom #ChannelPartners…

Telecom Reseller / Technology Reseller News

1
Jabra Unveils the PanaCast 40 VBS and Ongoing Innovations at Enterprise Connect 2025, Podcast

11 days ago

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At Enterprise Connect 2025, Michelle Ritz of Jabra joined Doug Green, publisher of Technology Reseller News, to discuss the company’s latest innovations, including the new PanaCast 40 VBS and continuous improvements across Jabra’s product line. Expanding Video Solutions for Small Meeting Spaces Fresh off its ISE 2025 debut, Jabra introduced the PanaCast 40 VBS, the only Android-powered video bar for small rooms with a 180-degree field of view. Available mid-2025, this solution ensures all participants are visible, addressing the growing demand for small-room video solutions. “Small meeting rooms are the fastest-growing segment in office spaces, yet they remain underserved when it comes to video,” said Ritz. “The PanaCast 40 VBS ensures that every participant is captured clearly.” Continuous Innovation in Video and Audio Jabra also announced enhancements to its PanaCast 50 lineup, including BYOD mode and intelligent meeting space capabilities. These improvements reinforce Jabra’s commitment to future-proofing its products, ensuring customers receive long-term value. As part of Jabra’s approach to enhancing existing devices, the Jabra Speak 275 speakerphone received a firmware update. This new capability allows users to pair two Speak 275 units together, expanding coverage for medium-sized meeting rooms. The Future of AV in Hybrid Workspaces Jabra recognizes that hybrid work models demand seamless audio and video experiences. AV solutions must be user-friendly, integrate across platforms, and eliminate distractions, such as unwanted background movement in glass-walled conference rooms. Features like intelligent meeting space help teams stay focused by ensuring only in-room participants appear on camera. What’s Next for Jabra? With continuous software and hardware innovations, Jabra remains committed to expanding its video, headset, and collaboration solutions. Attendees at Enterprise Connect can visit Jabra at Booth #1227 for hands-on demos. For those unable to attend, visit Jabra’s website for more details, product updates, and upcoming releases.…

Telecom Reseller / Technology Reseller News

1
RingCentral Unveils AI-Powered Innovations at Enterprise Connect 2025, Podcast

11 days ago

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At Enterprise Connect 2025, John Finch, VP of Product Marketing, Customer Engagement at RingCentral, joined Doug Green, publisher of Technology Reseller News, to discuss RingCentral’s latest AI-driven advancements that are reshaping business communications and customer engagement. Introducing AI Receptionist (AIR): The Future of Call Handling The highlight of the day? RingCentral’s AI Receptionist (AIR)—an AI-powered virtual assistant designed to handle inbound calls, provide information, and route callers efficiently while delivering a human-like customer experience without requiring a live receptionist. “This is our foray into agentic AI,” said Finch. “It’s intuitive, simple to set up, and integrates seamlessly with existing knowledge bases, ensuring businesses can enhance their call-handling capabilities effortlessly.” The Rise of Agentic AI in Business Communications Agentic AI is revolutionizing enterprise communications by eliminating outdated IVR systems and rigid DTMF touch-tone menus. With AI-powered automation, businesses can now facilitate natural, real-time conversations that streamline call handling and reduce customer frustration. RingCX: Expanding AI-Powered Customer Engagement RingCentral’s RingCX—its native cloud contact center platform—has grown significantly, now serving 700+ companies. The platform seamlessly integrates UCaaS and CCaaS, enabling cross-team collaboration and improving overall customer experiences. “RingCX is built for simplicity, ease of use, and deep AI integration,” said Finch. “We’re automating quality management, improving agent performance, and enhancing customer interactions in ways that traditional systems never could.” Main Stage Presentation & The AI Evolution During Enterprise Connect’s main stage keynote, RingCentral’s President and COO, Kira Macagon, will discuss how businesses can harness AI-driven insights to capture and leverage every customer interaction, ensuring more effective communication strategies. Three More AI Innovations for Enhanced CX In addition to AI Receptionist (AIR), RingCentral also unveiled: AI Agent Assist: Real-time knowledge retrieval, allowing agents to automatically surface answers from company knowledge bases while handling live customer calls. AI Supervisor Assist: Live call monitoring and sentiment analysis, providing supervisors with real-time alerts to intervene when customer interactions require guidance. AI Interaction Analytics & Predictive CSAT: AI-driven customer satisfaction (CSAT) scoring, ensuring businesses receive continuous customer feedback without relying solely on traditional post-call surveys. RingCentral’s AI-Powered Future With RingSense AI at the core of its EX and CX offerings, RingCentral is ensuring that AI-powered innovations enhance unified communications, contact centers, and enterprise collaboration tools. For those attending Enterprise Connect 2025, RingCentral’s booth (1000) features live demos of AI-powered solutions. For others, visit RingCentral’s website to explore how AI is transforming business communications.…

Telecom Reseller / Technology Reseller News

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Numeracle Showcases Secure Branded Calling at Enterprise Connect 2025, Podcast

11 days ago

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At Enterprise Connect 2025, Sam Etler of Numeracle joined Doug Green, publisher of Technology Reseller News, to discuss how enterprises can protect their brand identity and restore trust in voice communications through secure branded calling. Solving the Growing Threat of Spoofed Calls Branded calling has become a critical tool for enterprises looking to authenticate their phone calls. However, traditional branding solutions have been vulnerable to spoofing, where scammers mimic legitimate businesses, damaging reputations and causing financial losses. “This is a way of securely adding your logo, a reason for calling, and your name to a call in a way that cannot be spoofed,” said Etler. “Unlike legacy branded calling solutions, our cryptographic signatures ensure calls are verified by the mobile provider.” What Makes Secure Branded Calling Different? Protects against spoofing: Traditional branding can be manipulated by fraudsters who hijack a business’s caller ID, but Numeracle’s solution prevents unauthorized branding. Enhances customer trust: Securely verifies the caller’s identity before the call reaches the recipient. No third-party apps required: Works natively on iOS and Android without additional software. Live Demos at Enterprise Connect Numeracle is demonstrating this secure branded calling solution live at Booth #1000 at Enterprise Connect, showcasing real-time call authentication. “You’ll see our logo appear on devices with no prior setup, proving that the branding is delivered over the network securely,” said Etler. Why Should Enterprises Pay Attention? With brand reputation at risk, large enterprises need to act now to prevent call spoofing and ensure their customers trust incoming calls. For those not attending Enterprise Connect, more information can be found at numeracle.com, where enterprises can also learn about call reputation management solutions to combat spam labeling issues.…

Telecom Reseller / Technology Reseller News

1
Unlocking Capital with Fundraise-as-a-Service (FaaS) – A Conversation with Jeffrey Fidelman, Podcast

12 days ago

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In the latest episode of Technology Reseller News, Doug Green sits down with Jeffrey Fidelman, CEO and founder of Fidelman & Company, to discuss an innovative approach to fundraising—Fundraise-as-a-Service (FaaS). The Evolution of Fidelman & Company Founded in 2015, Fidelman & Company initially provided consulting services for early-stage companies, helping them prepare investor materials, financial models, and capital structures. As demand grew, clients requested more than just preparation—they needed execution. This led to the development of FaaS, a structured service that actively helps businesses navigate the complex fundraising landscape. How FaaS Works FaaS streamlines and systematizes investor outreach, ensuring companies connect with qualified investors through a methodical, data-driven process. The service operates in two tiers: Self-Service: Clients access Fidelman & Co.’s proprietary database and systems but handle outreach independently. Full-Service: A dedicated analyst manages all outreach, sequencing investor communications, personalizing engagements, and setting up meetings. Fidelman emphasizes that fundraising is not a numbers game but an efficiency game—increasing conversion rates rather than blindly reaching out to more investors. Making High-Level Fundraising Accessible Many smaller companies struggle with fundraising due to high costs and limited access to key resources. Fidelman & Co. absorbs the costs of premium tools like PitchBook and ZoomInfo—subscriptions that often exceed $125K annually—and provides clients month-to-month access without long-term commitments. Key Benefits of FaaS: Curated investor outreach based on industry, funding stage, and interest. Structured follow-up systems that ensure consistency. Performance-based incentives for analysts, ensuring high-quality engagement. Transparency & flexibility—no six- or 12-month lock-ins. A Personalized Approach to Fundraising Unlike traditional advisory firms, Fidelman & Co. remains hands-on, offering weekly strategy meetings and tailored investor engagement. AI plays a supporting role, but human expertise drives the process. For companies considering fundraising, FaaS offers a scalable, high-touch solution that levels the playing field for startups and growing businesses. Learn More Interested companies can explore Fidelman & Company’s services at fidelmanco.com or contact Jeffrey Fidelman directly at jeffrey@fidelmanco.com. For founders looking to raise capital without the complexity—FaaS might be the game-changer they need.…

Telecom Reseller / Technology Reseller News

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Closing the Digital Divide in Rural Oregon: Windwave Communications at ITA Showcase, Podcast

12 days ago

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At this week's ITA Showcase, I sat down with Blake Lawrence of Windwave Communications to discuss how the company is helping bridge the digital divide in Oregon. Windwave Communications, a fiber optic provider with its own network, has been instrumental in connecting rural and remote areas in Eastern Oregon, providing critical infrastructure for businesses, schools, hospitals, and communities. Expanding Connectivity in One of America’s Most Remote Regions Oregon is a state of extremes—dense forests, coastal towns, vast deserts, and towering mountain ranges—but also counties larger than some U.S. states with populations under 10,000. This vast geography has historically made broadband expansion difficult, but Windwave Communications has been working to change that. “We design and build fiber optic networks for other carriers and have been connecting extreme rural areas for over 20 years,” said Blake Lawrence, emphasizing the company’s role in middle-mile fiber deployment and community broadband planning. With federal BEAD funding and the rise of low-earth orbit (LEO) satellite technology, there is real potential to close the digital divide in these remote areas. While satellite services play a role, fiber remains the gold standard for reliability and speed, and Windwave is focused on delivering that first-class connectivity where it’s needed most. Supporting Data Centers and Large-Scale Fiber Projects Beyond serving rural communities, Windwave Communications plays a major role in Oregon’s growing data center industry. The Pacific Northwest—especially Eastern Oregon and Eastern Washington—has become a hotspot for data center expansion, driven by cloud computing giants and the need for high-bandwidth, low-latency connections. “We build fiber connectivity between data center sites and work with counties to ensure that these investments benefit local communities,” Lawrence explained. Data centers contribute significantly to county tax revenues, and some of that funding is being reinvested into broadband expansion projects. Windwave’s expertise in building conduit banks, using specialized excavation equipment, and designing robust fiber networks makes them a key partner for data centers, large carriers, and government broadband initiatives. Working with Other Carriers and Organizations Windwave Communications isn’t just an ISP; it’s also a trusted partner for other telecom carriers, enterprises, and government entities. The company provides free consultations for businesses or communities exploring broadband projects. “If someone is considering a broadband expansion or applying for a large grant, we can help navigate the process,” Lawrence said. “Even if we’re not your final vendor, we want to help guide you in the right direction.” How to Connect with Windwave Communications Windwave Communications operates primarily in Oregon, but its expertise extends to broadband projects across multiple states. Whether you're a carrier looking for fiber partnerships, a business in need of connectivity, or a government agency seeking broadband expertise, Windwave is ready to assist. For more information, visit www.windwave.tc or Google Windwave Communications to find out how they can help.…

Telecom Reseller / Technology Reseller News

1
How Telecom Professionals Can Help Combat Human Trafficking: Insights from 3Strands Global Foundation, Podcast

12 days ago

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At the ITA Showcase, I sat down with Josh Loaiza of 3Strands Global Foundation to discuss how telecom professionals can play a critical role in fighting human trafficking. Many may not realize it, but the telecommunications industry has a unique vantage point in identifying and reporting potential trafficking situations—whether working in rural areas, hotels, airports, or even residential neighborhoods. What is 3Strands Global Foundation? 3Strands is a nonprofit organization dedicated to combating human trafficking through a three-pronged approach: ✔ Education: Teaching people how to recognize and respond to trafficking situations ✔ Survivor Services: Helping survivors find employment and financial security to reduce vulnerability ✔ Policy Advocacy: Working with lawmakers to establish and improve anti-trafficking legislation "Education is the most powerful tool we have to combat this crime," Loaiza emphasized. "We believe prevention changes everything." The Role of Telecom Professionals in Fighting Trafficking You might ask, why telecom? The answer: visibility and presence. Telecom workers are in places where trafficking occurs, from urban centers to remote areas, and they often see things others do not. The National Human Trafficking Hotline (Polaris Project) received 40,000 reports in 2021, leading to 16,000 victims identified. 99% of trafficking investigations begin with a tip. Loaiza urges professionals in telecom to use their unique positioning to report suspicious activity. Whether working near a hotel, truck stop, or a suspicious residence, a simple call could change someone’s life. Signs of Human Trafficking Telecom workers don’t need to investigate but should be aware of warning signs, including: Individuals appearing fearful, submissive, or avoiding eye contact People restricted in movement, constantly monitored, or controlled Locations with high traffic at odd hours Signs of coercion, physical abuse, or malnourishment What To Do If You Suspect Trafficking Loaiza’s key advice: Don’t hesitate to report. Many people fear being wrong, but the greater risk is not reporting at all. Call the National Human Trafficking Hotline: 1-888-3737-888 Text “HELP” to 233733 Reports can be made anonymously, and law enforcement will handle the investigation—all it takes is one call to potentially save a life. Resources for Companies & Individuals For telecom companies looking to train staff or raise awareness, 3Strands offers free educational resources at 3sgf.org, including: ✔ Human Trafficking 101 Training ✔ Parent & Employee Awareness Modules ✔ Community Workshops & Legislative Advocacy "Small actions create big change," Loaiza said. "If we can educate telecom professionals and increase awareness, we can help prevent trafficking and protect vulnerable individuals." Telecom professionals are in the right places at the right times—now, they just need to know what to look for. Learn more at 3sgf.org. Thanks to Josh Loaiza for this eye-opening conversation!…

Telecom Reseller / Technology Reseller News

1
Securing Federal Grants: How FIFO Networks Helps Utilities Meet Cybersecurity Standards, Podcast

12 days ago

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At the ITA Showcase, I sat down with Bob Young of FIFO Networks to discuss an emerging challenge for utilities and telecom carriers: meeting new federal cybersecurity requirements for broadband grants. As a cybersecurity consultant for public utilities, Bob is helping organizations navigate these evolving regulations—ensuring they secure funding while protecting critical infrastructure. Why Cybersecurity is Now a Requirement for Federal Grants Until recently, federal broadband grants did not require cybersecurity compliance. The Rural Broadband Initiatives focused on expanding fiber networks in underserved areas without specific security mandates. However, new regulations now tie funding eligibility to cybersecurity readiness. "The cybersecurity requirements seem scary at first," Young explained. "But the reality is, they’ve provided a well-laid-out process with clear goals. It can be done without adding much expense at all." What Grant Applicants Need to Know To qualify for funding, applicants must complete: A Cybersecurity Assessment – Identifies security risks and vulnerabilities A Cybersecurity Plan – Details how the organization will mitigate those risks These documents must be submitted with grant applications, ensuring recipients not only build broadband infrastructure but also protect it. The Standards Behind These Requirements The government’s Cybersecurity Playbook draws from two key frameworks: NIST Cybersecurity Framework – Developed by the National Institute of Standards and Technology CISA Cybersecurity Performance Goals (CPGs) – Created by the Cybersecurity and Infrastructure Security Agency These frameworks provide a roadmap for securing telecom and utility networks—critical as broadband infrastructure becomes part of national security. How FIFO Networks Helps Utilities Stay Secure FIFO Networks works with public utilities and telecom carriers to implement these security measures. Whether a company needs full-service consulting or just an extra set of eyes to support an internal CISO or IT director, Young ensures organizations comply with federal requirements while keeping costs manageable. Beyond Compliance: Reducing Cyber Risk Beyond meeting grant requirements, Young challenges conventional wisdom on cybersecurity, urging companies to rethink centralization and internet reliance. "Once you connect your data to the internet, you create a global attack surface," he explained. "If you connect two data centers with a dedicated private circuit instead, it costs more—but it’s infinitely more secure." Learn More For utilities, ISPs, and telecom operators looking to secure federal grants while strengthening cybersecurity, FIFO Networks provides specialized consulting services. Visit www.fifonetworks.com…

Telecom Reseller / Technology Reseller News

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Lantronix Introduces AI-Driven Console Servers at ITA Showcase: A Conversation with Michael Furtado, Podcast

12 days ago

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At the ITA Showcase, I sat down with Michael Furtado of Lantronix to discuss the latest innovations in console server technology. Lantronix is advancing remote connectivity solutions that provide IT teams with secure, out-of-band access to critical infrastructure—reducing downtime and eliminating costly truck rolls. The Power of Remote Console Servers Lantronix specializes in remote access solutions for firewalls, switches, PDUs, and other network equipment. With their latest LM series console servers, IT professionals can connect remotely over 5G, LTE, Starlink, or even a 9600 baud modem, ensuring uninterrupted network control—even in remote locations. "Any IDF closet benefits from our two- or four-port console server," said Furtado. "If we can save you a truck roll or two, you've paid for the hardware." Introducing AI-Driven Rollback & Network Resilience Lantronix's new LM4 console server, launched just two months ago, offers AI-driven automated rollback technology. Key AI Capabilities: ✅ Firmware Auto-Rollback – If a vendor pushes a bad update, the AI automatically reverts to a working version. ✅ Continuous Monitoring – The system pings devices every 30 seconds to ensure uptime. ✅ Local Firmware Storage – Maintains seven previous firmware versions, allowing instant recovery from failures. Expanding Connectivity: 5G, LTE, and Starlink Support Lantronix recently acquired NTC Netcom, expanding their global connectivity solutions. Their 5G and LTE gateways now power third-party managed services, such as remote monitoring for automated soda machines in the fast-food industry. "Many franchises relied on store-level maintenance," Furtado explained. "Now, distributors are using our cellular gateways to manage equipment remotely—ensuring uptime and reducing maintenance costs." Learn More For IT professionals, MSPs, and resellers looking to enhance network resilience, Lantronix offers: Value-added reseller opportunities Technical portfolio reviews Customized remote access solutions Visit www.lantronix.com to explore their AI-powered console servers and secure remote connectivity solutions. Thanks to Michael Furtado and Lantronix for an insightful conversation at ITA!…

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