Episode 50: Walk-Up in Madrid

28:03
 
Delen
 

Manage episode 230923769 series 2318117
Van ServiceNow Community TechBytes and ServiceNow Community, ontdekt door Player FM en onze gemeenschap - copyright toebehorend aan de uitgever, niet aan Player FM. Audio wordt direct van hun servers gestreamd. Klik de abonneren-knop aan om updates op Player FM te volgen of plak de feed URL op andere podcast apps.

In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers:

  • New features for requestors
  • Agent Workspace for walk-up technicians
  • Advanced Work Assignment for routing work
  • Tips for smooth migration to Madrid

For more information, see:

Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment!

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.

61 afleveringen