Episode 49: Coaching application


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In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers:

  • Roles: coach and trainee
  • The coaching process
  • Virtual coaching
  • Building coaching into a workflow
  • Integrating other ServiceNow capabilities

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