Episode 43: ITSM Virtual Agent


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In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

  • What does VA do?
  • What does VA look like to users?
  • How do developers build VA into their systems?
  • How about natural language capabilities?
  • How do customers get started with VA?

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