Joey Coleman - Author, Never Lose A Customer Again [Customer Service]

Press 1 For Nick

Joey talks about: - Why do companies lose customers - The cost of losing a customer - Why companies don't spend more time, money, or energy trying to retain customers. The person who has influenced Joey the most in the past year: · Dan Gingiss: Co-Host of the Experience This! Podcast. His note to all CX professionals: “Lead with empathy, then give them some more empathy, then solve the problem.” Transcript: https://press1fornick.com/joey-coleman *** ABOUT NICK GLIMSDAHL Subscribe to my weekly newsletter Find me on Twitter Find me on LinkedIn *** LISTENER SUPPORT Support this show through Buy Me A Coffee BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message