Antonia Hock - Global Head The Ritz-Carlton Leadership Center [Customer Experience]

Press 1 For Nick

Antonia talks about: · The importance of building a world class culture first · What it means to emotionally engage with your customers · How to differentiate on brand experience The book that has influenced Antonia the most in the past year: · Prosperity: Better Business Makes the Greater Good: https://amzn.to/35XMFAK Her tip to power meaningful customer experience: “Be you, bring your own life experiences and your own enthusiasm for whatever it is that gets you going in this world, bring that to work because the very best customer experiences are created by people who are exuberant and excited about what they’re doing. And even if you’re in a role that has a level of repetition to it, never underestimate your power to make a change in someone’s life in some small way. So, bring yourself to work, and come tapped into what makes you excited and happy because you’ll create great experiences that way." Transcript: https://press1fornick.com/antonia-hock/ JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message