Manage episode 247343146 series 1771041
Adrian Swinscoe is author of the book PunkCX. Adrian’s view is that everyone in the customer experience field is doing the same (boring) things. We are all customer journey mapping, we all do NPS research, but no one really create customer experiences that really stand out. PunkCX is a manifesto to be more daring and […]
Het bericht OKG 72 – Creating more Punk Customer Experiences with Adrian Swinscoe verscheen eerst op Sydney Brouwer - Spreker Klantgerichtheid.