Revenue Marketing Series (2 of 9): How to create the best customer experience – tips & tricks from Steven van Belleghem
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Elias and Mark have a talk with Steven van Belleghem on this episode of the Marketing Technology Podcast. Steven is an expert in customer-centricity in the digital world. He is a highly sought-after speaker and over the last 5 years, he has given more than 1,000 keynotes in 40 countries. Also, he shared the stage with former President Obama.
His books have sold more than 140,000 copies and his latest book is featured as a must-read by 2020 by Forbes.
We discuss the following topics:
- How the best performing companies invest serious time in reaching people with personalization
- Given all the expected rise of expectations in customer experience; where do companies find the customers that will love their products, services, and experiences?
- How can companies help a customer’s dream come true?
- What do you see as customer experience trends for 2021?
LinkedIn Steven van Belleghem: https://www.linkedin.com/in/eliascrum/https://www.linkedin.com/in/stevenvanbelleghem/
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