288 Ruben Rabago wrote the book on the customer success manager

Helping Sells Radio

Inhoud geleverd door Bill Cushard. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Bill Cushard of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

2+ y ago 54:00

MP3•Thuis aflevering

Ruben Rabago is the chief customer officer at Intelllum, and co-author of The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers - While Driving Growth for Your Company. I've known Ruben since his Gainsight days, and the moment his book came out I've wanted to get him on the show.

We spent most of our time talking about the intersection between three chapters of the book: chapter 2 on the role of the customer success manager, chapter 11 on how CSMs should help customers achieve their business goals, and chapter 12 on driving revenue growth.

Every CSM and aspiring CSM should read this book.

* His book: https://www.amazon.com/dp/B083XKZN8C/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

* On Linkedin: https://www.linkedin.com/in/rubenrabago/

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

355 afleveringen

#Software #Softwareadoption #Customersuccess #Marketing #Sales #Bill Cushard #MBA #Careers #Business #B2B #SaaS