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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
SPECIAL EPISODE - Disability: Champions, Challenges, and Change
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To celebrate the 2020 Tokyo Paralympics we honour the might and tenacity of every disabled athlete. In this special episode host Julia Streets returns to the ever important disability discussion. She is joined by eight time (at the time of the recording!) Paralympic champion Sophie Christiansen, who is also a software developer at Goldman Sachs. They Julia discuss the recruitment and employment of disabled people, flexible working, the application of the UK’s Equality Act, best practice and the use of technology within financial services. In the second part of the interview, Julia welcomes Christiane Link, the Founder and Director of Ortegalink, an inclusion and accessibility consultancy. Julia and Christiane discuss mobility, disability culture and the importance of valuing disabled financial services customers and outlines best practice for recruiting and retaining disabled employees.
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