Artwork

Inhoud geleverd door Amber Hurdle. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Amber Hurdle of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.
Player FM - Podcast-app
Ga offline met de app Player FM !

Achieving Customer Love with Howard Tiersky (96)

1:01:35
 
Delen
 

Manage episode 300950931 series 1253344
Inhoud geleverd door Amber Hurdle. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Amber Hurdle of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

In this episode of the Velvet Machete Leadership Podcast, host Amber Hurdle interviews Howard Tiersky, Wall Street Journal bestselling author of Winning Digital Customers and founder of FROM, The Digital Transformation Agency and Innovation Loft. Howard teaches leaders that achieving customer love is the single most important criteria for business success, and that we can measure a brand’s level of customer love with a single question. Together they discuss:

*The important components brands with high love consistently have

*How to differentiate between “customer love” and loyalty (hint: they’re not the same!)

*The exact 3-part formula for achieving customer love

*A proven, 5-part transformation process brands can use to improve their fulfillment of the love formula

This episode will teach you the transformative process your brand can implement to achieve customer love. Don’t miss Howard’s expertise on the exact steps brands should be taking in order to make their customers fall in love over and over again! He shares tips on understanding your customer, mapping the customer journey, building the future, optimizing the short-term, and leading the change. You’ll want to revisit this wisdom, so don’t miss it.

Links and Mentioned Resources

Visit Howard’s website to download a free chapter from his book, Winning Digital Customers. You can also connect with him on LinkedIn and Twitter.

Follow @thevelvetmachete on Instagram for inspiration and free business advice.

About Howard

Howard Tiersky is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. Howard is the founder of two companies that enable large brands to win in the digital world: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, and Visa.

Get Social: Free Book Chapter | LinkedIn | Twitter

Want More of the Good Stuff?

*Subscribe to the podcast: Be sure to subscribe in iTunes, Stitcher Radio, Google Podcasts, iHeartRadio, Spotify, Amazon Music, or your favorite podcasting app. Prefer to watch? Subscribe on YouTube. Or simply ask Amazon Alexa, "Play Velvet Machete Leadership Podcast with Amber Hurdle." Easy.

*Read the book: The Bombshell Business Woman: How to Become a Bold, Brave, Female Entrepreneur on Amazon, Books-a-Million, Barnes & Noble & other retailers.

Downloadable Worksheet Graphic (569 x 214)-Link to Convertkit Opt-In Page

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

200 afleveringen

Artwork
iconDelen
 
Manage episode 300950931 series 1253344
Inhoud geleverd door Amber Hurdle. Alle podcastinhoud, inclusief afleveringen, afbeeldingen en podcastbeschrijvingen, wordt rechtstreeks geüpload en geleverd door Amber Hurdle of hun podcastplatformpartner. Als u denkt dat iemand uw auteursrechtelijk beschermde werk zonder uw toestemming gebruikt, kunt u het hier beschreven proces https://nl.player.fm/legal volgen.

In this episode of the Velvet Machete Leadership Podcast, host Amber Hurdle interviews Howard Tiersky, Wall Street Journal bestselling author of Winning Digital Customers and founder of FROM, The Digital Transformation Agency and Innovation Loft. Howard teaches leaders that achieving customer love is the single most important criteria for business success, and that we can measure a brand’s level of customer love with a single question. Together they discuss:

*The important components brands with high love consistently have

*How to differentiate between “customer love” and loyalty (hint: they’re not the same!)

*The exact 3-part formula for achieving customer love

*A proven, 5-part transformation process brands can use to improve their fulfillment of the love formula

This episode will teach you the transformative process your brand can implement to achieve customer love. Don’t miss Howard’s expertise on the exact steps brands should be taking in order to make their customers fall in love over and over again! He shares tips on understanding your customer, mapping the customer journey, building the future, optimizing the short-term, and leading the change. You’ll want to revisit this wisdom, so don’t miss it.

Links and Mentioned Resources

Visit Howard’s website to download a free chapter from his book, Winning Digital Customers. You can also connect with him on LinkedIn and Twitter.

Follow @thevelvetmachete on Instagram for inspiration and free business advice.

About Howard

Howard Tiersky is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. Howard is the founder of two companies that enable large brands to win in the digital world: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, and Visa.

Get Social: Free Book Chapter | LinkedIn | Twitter

Want More of the Good Stuff?

*Subscribe to the podcast: Be sure to subscribe in iTunes, Stitcher Radio, Google Podcasts, iHeartRadio, Spotify, Amazon Music, or your favorite podcasting app. Prefer to watch? Subscribe on YouTube. Or simply ask Amazon Alexa, "Play Velvet Machete Leadership Podcast with Amber Hurdle." Easy.

*Read the book: The Bombshell Business Woman: How to Become a Bold, Brave, Female Entrepreneur on Amazon, Books-a-Million, Barnes & Noble & other retailers.

Downloadable Worksheet Graphic (569 x 214)-Link to Convertkit Opt-In Page

Learn more about your ad choices. Visit megaphone.fm/adchoices

  continue reading

200 afleveringen

Wszystkie odcinki

×
 
Loading …

Welkom op Player FM!

Player FM scant het web op podcasts van hoge kwaliteit waarvan u nu kunt genieten. Het is de beste podcast-app en werkt op Android, iPhone en internet. Aanmelden om abonnementen op verschillende apparaten te synchroniseren.

 

Korte handleiding