This is Customer Show—the podcast that explores what makes people tick, click, and buy. Every week host Katelyn Bourgoin talks to global experts in topics like buyer psychology, conversion copywriting, and advertising. Each episode will make you smarter and make you laugh. So if you want to figure out how to get (and keep) more happy customers, listen up because we’ve got the answers.
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(Spanish) Bienvenido al Customer Masters Show: Julius habla sobre 'Customer Experience' con su particular punto de vista híbrido que va desde la psicología, diseño, marketing, ventas y tecnología en conjunto. * * * (English) Welcome to Customer Masters Show: Julius talks about customer experience with a particular hybrid point of view ranging from psychology, design, marketing, sales and technology together.
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The Custom Show brings you podcasts sponsored by our awesome fans. Each episode, the sponsor gives a rotating collective of Explosomagicrew hosts a handful of topics to discuss, dissect and swear about. Want one for yourself? Visit the shop at Explosomagico Dot Com.
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Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
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This is Reel Talk: The Customer Insights Show with Christoph Trappe. Christoph and his guests share valuable information to help you understand your customers better, discuss customer insights, and discuss how to use data to make better customer-centric decisions. We publish weekly podcast episodes here and also livestream at youtube.com/c/Voxpopme The show is presented to you by Voxpopme, the leader in video surveys. Learn more about video feedback here: https://bit.ly/36aqmZg Thanks for li ...
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The CX Show is Glia's podcast on Customer Experience. In each episode, we'll be speaking to senior business leaders to understand the importance and influence of the customer experience on overall business success.
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Do you get that sinking sensation any time you have to have your car fixed? Do you ever wonder what they're doing out there in the repair bay? Do you want to know how to find a 'good' car repair place? Industry professional Dustin Atwood answers all this, and more, each week during the A-1 Custom Car Care show. Dustin is an ASE Certified Master Level technician for light/heavy duty trucks, and cars. Co-hosted by KSGF Radio personality Sarah Myers, and featuring some of your most common quest ...
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The ‘Customer Acquisition Show’ will help you acquire more customers and scale your ad spend across channels so you can make more money! Because the truth is: you don’t need more traffic, you need more customers. You’ll learn how to acquire more (AND BETTER) customers by maximizing your budget so you can get as many ideal customers as possible. Each episode will dive give you strategies and the tools you can use to improve your paid marketing campaigns on platforms like Meta (Facebook), Inst ...
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Join us to learn the leadership practices from C-Level Customer Experience executives at Airbnb, Walgreens, Audi, Premera, The Smithsonian Institute, Barney’s New York, and Adobe among others. They will fearlessly share with you what works...and what doesn’t work as we debunk this role, why it’s not about ”Kumbaya", but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth. Hosted by Jeanne B ...
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555 Dina Denham Smith - The Creative Leader's Mindset
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In this insightful episode, Dina Denham Smith dives deep into the intricacies of leadership, creativity, and emotional intelligence in the modern workplace. She shares her journey from classroom to boardroom, offering a unique perspective on how her equestrian passion parallels her leadership philosophy. Through engaging anecdotes and expert advice…
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554 John Fisher - Embracing Change One Step at a Time
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In this enlightening episode, Jim Rembach interviews John Fisher, delving into the heart of leadership and the transformative power of embracing personal change for organizational success. Fisher, with his rich background in psychology and business coaching, shares invaluable insights into the journey from self-doubt to self-discovery, underscoring…
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Oh Sure - Just Let Someone Steal Your Car - It's Fine!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Should new drivers have a new car or a used car? Dustin answers a listener question about a Silverado with the 6.6 gas or diesel engine paired with the 10 speed Allison transmission. As car thefts have spiked in Toronto, local police are prescribing new safety measures. One of the recent…
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Skilled vs. Unskilled Employees in the Automotive Field
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Here's what Dustin Atwood and Sarah Myers cover this morning: Spring is officially here! Dustin gives some advice on small engines. Unskilled vs. skilled employees in the workforce. Is it better to have someone with skills, or is it better to have someone that you can train? --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1cus…
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Jaguar Ending Production of Gas Cars
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Here's what Dustin Atwood and Sarah Myers cover this morning: We had some flooding last week. Dustin and Sarah discuss flood vehicles. If you're about to buy a vehicle, check the seatbelt for water marks, check the trunk for stains, and check for a stagnant water smell. Dustin tells a road rage story that happened in Republic. Jaguar is ending prod…
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553 Jeff Eschliman - Blueprints for Success in Work and Life
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In an inspiring exchange, Jeff Eschliman shares his journey from the idyllic landscapes of Fortuna, California, to becoming a visionary leader in the construction industry. His story, woven with the values instilled by his family and the wisdom gained from his military service, unfolds a compelling narrative on leadership, teamwork, and personal de…
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Why you Shouldn't go to a Quick Lube - Maximizing Value: Your Car Deserves More Than a Pit Stop
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Here's what Dustin Atwood and Sarah Myers cover this morning: Eric with the Sunset shop joins us this morning. Dustin and Eric discuss some of the services that A-1 Custom provides. The two also highlight some of the differences between a quick lube and a fully operational service shop. --- Send in a voice message: https://podcasters.spotify.com/po…
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🚗💥Can You Find a Reliable Ride Under $15K? ALSO - The Great Corvette Heist! Don't Miss Our Discussion On Whether to Buy A Foreign or Domestic Car!
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Here's what Dustin Atwood and Sarah Myers cover this morning: The importance of quality. A listener asks about throw away vehicles. Sarah reads a crazy story about a man who was just released from jail that decided to steal a tractor-trailer full of brand-new Chevy Corvettes. The man claimed he was just looking for a ride home. Spring maintenance. …
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⚙️ Breaking News: Ford's Drops a Bombshell on Auto-Parking, GM's Massive Recall, and the Quest for Reliable Repairs!
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Here's what Dustin Atwood and Sarah Myers cover this morning: We had some winter weather earlier this week. If you've experienced any vehicle issues, give A-1 Custom Car Care a call! How do you pick a reliable repair shop? Figure out how they handle ensuring they have quality service, quality parts, and how do they fix their mistakes? Ford will dis…
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Insider Tips On Used Car Buying - Common Repairs Used Cars Need & Cold Weather Damages! PLUS - We Talk About the Scandalous HONDA Rear Windows Shattering!
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Here's what Dustin Atwood and Sarah Myers cover this episode: Dustin has been working on suspension, batteries, and tires due to the recent cold weather. Dustin has also been working on used vehicles quite a bit. He talks about common repairs and what to look for. Honda is planning to fix an issue with its 2023 Honda HR-V SUVs that has prompted hun…
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552 Joshua Freedman - Embracing Emotional Intelligence
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In a riveting conversation with Joshua Freedman, a luminary in the emotional intelligence arena, listeners are treated to profound insights on how emotional intelligence shapes leadership, influences organizational culture, and catalyzes personal growth. Through the lens of the world\'s largest study on emotional intelligence, Freedman unpacks the …
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🚨 California Car Clash - California Wants To Control Your Car! Learn About Speed-Limiting Tech - PLUS - Genius Hacks for Buying Your Next Used Car.
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Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin talks about smaller car lots and making sure you do a pre-purchase inspection before you buy. Ford is dialing back production of its F-150 Lightning as demand for the electric pickup truck wanes. 1,400 jobs will be affected. This change will start April 1. A proposed California bi…
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Brrr-ace Yourself: Ice Storm Chronicles, Surviving Winter Driving & EV Surprises! ❄️🚗
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Here's what Dustin Atwood and Sarah Myers cover this morning: How did everyone do with the ice? Dustin gives some winter weather tips. Right now is a good time to check your tires, and to buy new tires if they're needed. Frigid temps across the country have left many EV drivers stranded. Hertz is selling 20,000 EVs from their fleet and they plan to…
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What Kind Of Car Do Millionaire's drive? AND The New Store Is Finally Open
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Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin was stranded during the cold snap last week. The top owned vehicle owned by millionaires. The new shop at Fort and Sunshine is now open! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message
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Top Vehicles of 2023 - Plus - New Sunshine Store Update!
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Happy Weekend! Dustin and Sarah reviewed the top 25 Vehicles of 2023 - AND we have a super update for our Sunshine location - IT'S OPEN AS OF TODAY, JANUARY 15th! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message
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551 Jim Rembach - Unleashing Strategic Success
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Diving into the heart of modern strategic planning, this special episode explores the challenges and opportunities in today\'s complex, VUCA environment. As we explore this landscape, we\'ll see why traditional strategic planning tools may no longer be sufficient in such a dynamic setting. This episode shines a light on the \"UNLEASH method,\" a gr…
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Frigid Times & Ford's EV Boom
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Winter's cold grip on cars and Ford's electrifying achievements take center stage in our latest episode. Dive into the potential stresses on vehicles during harsh weather and Ford's notable growth in F-series and electric vehicle sales. --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message…
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20/24 Vision: Car & Driver's Exciting Cars Ahead and A-1 Car Care's Store Update
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Buckle up and join Sarah and Dustin in this exciting episode as they take you on a tour of the hottest upcoming vehicles for 2024, according to Car & Driver. Find out which cars are set to revolutionize the industry and gain insights into how to ensure your vehicle's optimal performance through proper alignments. Plus, stay tuned for the latest on …
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Kyle Wyatt Special Guest - Christmas Episode 2023
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MERRY CHRISTMAS! We have a special guest for the Christmas Episode - Kyle Wyatt: Christmas is right around the corner, which means we're talking traditions! Kyle Wyatt joins us this morning to talk about favorite Christmas movies. Are you traveling this weekend? So are 100+ million Americans. Sarah reads through the AAA travel guide. --- Send in a …
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Frustrating Fuses, Bucc-ee's Buzz, Kia Car Capers
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Tune in to our latest podcast episode for insights into the headaches of car electrical repairs - with customer frustrations & fuse issues. We discuss highlights from the newest Buc-ee's store in Springfield. Sarah and Dustin also talk about the concerning trend of KIA vehicle thefts - one person left their vehicle at the dealer and walked MILES to…
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Electric Shock: Popular Cars Bidding Farewell in 2024 - Also, New Tire Ratings for Ice Performance
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This week Dustin and Sarah talk about: A list of vehicles that are being DISCONTINUED in 2024! Including the gas-powered Dodge Challenger & Charger Several EV's The Kia Rio (the only sub $20k car!) There's a new way to tell if your tires are good performers in ice! See more details HERE. --- Send in a voice message: https://podcasters.spotify.com/p…
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450 Adam Bryant - Leading Through Contradictions
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Dive deep into the complexities of leadership with Adam Bryant on the Fast Leader Show! Discover the art of extracting every lesson from life\'s experiences, akin to wringing out a wet towel. Bryant unpacks the delicate balance leaders must strike between contradictory traits, shrewdly adapting to the uncertainty of our times. Learn why post-2020 l…
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Gearhead's Holiday Wishlist: Practical Car Gifts for Everyone!
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Dustin and Sarah go over their Christmas Gift Guide for Gearheads! Why it is important to consider that BOTH men & women deserve 'practical' gifts that can help them be self-sufficient. Gift Ideas from gift-certificates to tools! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message…
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Refrigerant Riddles & Cold Air Controversies - Listener questions & Safety Discussions
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Here's what Dustin Atwood and Sarah Myers cover this morning: We hope you had a wonderful Thanksgiving! Dustin fields some listener questions this morning. What about cold air intakes? Can I use 134a instead of 1234yf, and what's the difference between the two? Driver distractions, and safety training. Next week we will do a Christmas gift show! If…
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🎙️🔋🚘 Revving into the Future: Secondary Batteries, Start/Stop Technology, & Gasoline Particulate Filters🚗🔧
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Happy Thanksgiving! Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Dustin answers a couple of listener questions about Start/Stop Technology (and how to bypass some of them!), and Secondary Batteries. A listener also sent in a video regarding new Gasoline Particulate Filters (GPF). What is GPF? (…
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Holiday Highway Guide: Timing Your Thanksgiving Travel & Preparing Properly
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Happy deer season and happy Veterans Day! Thanksgiving is right around the corner! Today we're doing a travel show to help you better prepare your trip if you're planning on traveling. The heaviest Thanksgiving traffic is expected to be on Tuesday an…
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Driving Safe With Deer; Driver Debt, and Top 2023 Cars.
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Have you noticed the influx of deer on the side of the road? With deer season just around the corner, keep your eyes peeled for deer. Dustin and Sarah talk deer whistles for your vehicles and grill guards. It's finally here. A growing number of Ameri…
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449 Laura McGuire - Creating Cultures of Consent at Work
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In this episode of the Fast Leader Show, Dr. Laura McGuire shares her insights on a range of topics, from emotional intelligence and inclusion to stress management and leadership development. She emphasizes the importance of consent, trauma-informed care, and human connection in fostering a positive work environment. Dr. McGuire also discusses the …
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Falling Leaves, Rising Thefts: Car Theft Spikes, Fall Auto Safety & Recalls
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: A little fall maintenance for you! The FBI said Monday motor vehicle thefts posted a double-digit jump year-over-year in 2022. The total number of cars stolen last year was near a million across the country. Sarah and Dustin talk about the most commo…
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Navigating Fall: Fall Car Tips, the UAW Strike, and Adaptive Driver Assist - What is it?
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Here's what Dustin Atwood and Sarah Myers talk about this morning: Fall is here! We talk snacks & Dustin walks us through some basic fall maintenance. The UAW strike. ADAS systems. Update on the new Fort Street shop! --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/message…
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Passion, Expertise, and Auto Care Excellence with Store Manager Annie
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Dustin brings on special guest, Annie! Annie is the store manager for the Sunset store. Annie talks about what it's like running a busy shop and highlights some of her amazing team. Annie and Sarah compare their experiences when it comes to votech ed…
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Trapped in a Kia? Crash Risk Fords? Affordability issues for cars? Sheesh!
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry: Dustin wraps up some listener questions from last week. Dustin gives a recap of what's been happening around the shop. A quick update on the new Fort Street shop. Sarah received an automotive data report for the state of Missouri. She shares some of the info wi…
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448 Nicole Kyle - 3 Seismic Challenges Facing Contact Centers
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In this episode of the Fast Leader Show, Jim Rembach welcomes Nicole Kyle, an expert in the contact center industry since the 1990s. Nicole seeks to understand the current challenges in the industry and explores three seismic challenges facing contact centers. While skill development has been a focal point, Nicole emphasizes the importance of caree…
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Preparing Your Ride for Fall: A Must-Hear Maintenance Episode 🍁🔧
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Fall is officially here, and right now is a great time to schedule your fall vehicle maintenance. Dustin and Sarah go over a list of items that you need to check: Check your belts and hoses for wear and tear/cracks. Top off and change your fluids. Ch…
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Gas Prices, Tech Talk, and Granholm's EV Tour Nightmare
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Here's what Dustin Atwood and Sarah Myers talk about this morning: Dustin does a little tech talk this morning. Gas prices. Biden Energy Secretary Jennifer Granholm had a rocky electric vehicle tour that included a confrontation with a family who called the police on her staffers. --- Send in a voice message: https://podcasters.spotify.com/pod/show…
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Road Rage, Road Trips and Road Fuel Prices!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Sarah and Dustin both went on trips. Sarah went to New Mexico and Dustin went to Florida. The two discuss gas prices, being prepared for a trip, and difficulties they encountered on the road. Have you heard about the recent road rage shootings around Springfield? Sarah shares an experien…
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Travel Trailer Towing Tips - and Rental Car Checkout!
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Both Sarah and Dustin are taking trips! Dustin is going to Florida and Sarah is going to New Mexico. They're both traveling a little differently; Sarah is using a rental car, and Dustin is using his own truck and towing his camper. Dustin gives some …
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447 Tom Schmitt - Flexibility and Empathy: Key Lessons for Business Leaders in the Post-COVID World
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In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Together, they dive into the valuable lessons learned from the past few years and how they can be applied in the business world. From the importance of flexibility and empathy to the role of ambition and passi…
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You can't buy a new car under $20,000! Bluteooth thieves? What in the world?!?
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: It's Labor Day weekend! Some look at Labor Day as the official gateway to fall. Is your vehicle ready for the cooler weather? California carless drivers. There is a new type of theft that you need to be aware of. Looking to buy a new vehicle and want…
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Summer Car Chronicles: Dead Batteries & Drive-In Dramas
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Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: It's hot! Dustin and the crew have been battling dead batteries, A/C repairs, and belt/hose repairs. Sarah went to the drive-in last weekend and had to help a stranded vehicle... But her jump box was dead. Right now is a good time to check your emerg…
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Would You Pay $1000 a Month For A Car Payment? Lots of Folks Are!
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Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin shares a quote from Elon Musk, “You get paid in direct proportion to the difficulty of problems you solve.” Do you believe that quote is true or not? A couple of months ago we talked about the average car payment, which was around $700... There are now reports that some are spendi…
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Youtube Certified? Or ASE Certified? Listener Question & Overheated Cars!
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Here's what Dustin Atwood and Sarah Myers talk about this morning: The importance of ASE certification. Dustin takes a poll of the most common repair last month... More and more people are pushing their vehicles after they're showing signs of overheating. Sarah reads a listener text message. Gas prices and several recall alerts. --- Send in a voice…
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More Cars for Sale, Fewer Car Loans? Plus! Questions about Transmission Flushes, Carbon Fiber Wheels and Spare Tires...
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Here's what Dustin Atwood and Sarah Myers talk about this morning: Dustin answers a couple of listener questions this morning. Nick Reed joins us this morning to ask a question about tires. MSRP seems to be dropping. Car loans are becoming tougher to get. MORE EPISODES --- Send in a voice message: https://podcasters.spotify.com/pod/show/a1custom/me…
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Quick Lube VS Repair Shop - What's the difference?
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44:02
Here's what Dustin Atwood and Sarah Myers cover this morning: Dustin had an unhappy customer earlier this week. The customer was upset that A-1 wasn't a quick lube shop and they had the vehicle in the shop for around 25 minutes. Dustin talks about what to expect whenever you use a quick lube shop. The heat is here to stay! Dustin talks about common…
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1
Raising Cars from the Dead & Summer Car Trouble
43:51
43:51
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43:51
Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Dustin purchases a lot of vehicles & projects. He shares the process of resurrecting a vehicle that's been sitting for a long period of time. It's officially summer and more things are going wrong with vehicles. Have you noticed more stranded vehicle…
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Days of Thunder 2 and Beyond: Unveiling Car Movies, Flood Vehicles, and EV Resale Value!
43:52
43:52
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43:52
Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: A quick chat about car movies and a possible Days of Thunder 2! Dustin needs advice on a good CB handle name. There was severe flooding in southern Greene County the last couple of weeks. Sarah shows footage of Cox South and photos of South Glenstone…
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Guest Star: Macy the Manager! A/C Horror Story! PLUS MORE!
43:50
43:50
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43:50
Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Fort Street manager, Macy, joins us this morning. Macy talks about her background and why she loves the automotive industry. Recent repairs and why it's important to walk through the process of repairs. The KSGF Radio Station vehicle is currently in …
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1
No More Manual Transmission? A Whole Bunch Of A/C Pro Damage! Timing chain damage too??!?
43:58
43:58
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43:58
Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Before Dustin left the shop this week, he polled the shops on the most common repairs they've had recently. The top repair is A/C failures due to A/C in a can. The second most common repairing is timing chains. Make sure to check your oil and change …
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446 Oded Netzer - Data-Driven Decision Making and the Biases That Affect Our Choices
43:07
43:07
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43:07
In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an expert in data-driven decision making, discusses common biases like overconfidence, availability, and confirmation bias that can hinder our use of data. He introduces the powerful IWIC (I Wish I Knew) tool, which …
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Dustin Got A New Truck! AND - Travel Destinations Near Missouri!
41:05
41:05
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41:05
Dustin Atwood and Sarah Myers talk about a variety of topics in the automotive industry, including: Dustin finally got a new truck! We received a listener question, "I am wanting a recommendation on a jump starter for an old 2000 tractor that doesn't have any cold start capabilities. Jump starting with my truck gets old." Dustin gives his advice an…
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