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"Smoke Break" is a weekly micro-podcast that delivers essential management strategies for convenience store managers in just 5-10 minutes. Join host Mike as he shares actionable insights on inventory control, staff management, profitability, and operational excellence. Each episode tackles real-world challenges faced by c-store managers, providing practical solutions you can implement immediately to improve store performance and advance your career. Perfect for busy managers who want to stay ...
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Smoke Break - Episode 7: Smart Pricing Makes Sense Episode Duration: 8 minutes Join host Mike Hernandez as he reveals practical strategies for developing effective pricing that balances profitability with customer satisfaction. Learn how to make informed pricing decisions that drive business success. Episode Overview Master essential pricing elemen…
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Smoke Break - Episode 6: Building Resilient Register Systems Episode Duration: 8 minutes Join host Mike Hernandez as he shares comprehensive strategies for creating robust register systems and backup procedures that keep your store running smoothly even when technology fails. Learn how to implement policies that protect your business and maintain o…
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Smoke Break - Episode 5: Creating a Complete Security System Episode Duration: 8 minutes Join host Mike Hernandez as he shares practical strategies for implementing and managing comprehensive store security. Learn how to lead your team in creating and maintaining a safer store environment through both physical measures and proactive procedures. Epi…
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Smoke Break - Episode 4: Cash Handling That Makes Cents Episode Duration: 8 minutes Join host Mike Hernandez for a deep dive into establishing robust cash handling procedures that protect your business and streamline operations. Learn how to implement systems that keep your money secure and your books balanced. Episode Overview Master essential asp…
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Episode Duration: 8 minutes Join host Mike Hernandez as he reveals proven strategies for optimizing your convenience store's layout to boost sales and enhance customer experience. Learn how small changes in product placement can lead to significant improvements in your bottom line. Episode Overview Master essential elements of store design: Strateg…
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Smoke Break - Episode 2: Building Excellence in Customer Service and Team Leadership Episode Duration: 8 minutes Join host Mike Hernandez for an executive-level discussion on developing a customer-centric culture and building a high-performing team in your convenience store. Learn how to implement effective systems that elevate both customer satisf…
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In this premiere episode of "Smoke Break," host Mike tackles the critical topic of inventory management for convenience store managers. Learn essential strategies for maintaining optimal stock levels, implementing FIFO methods, and building strong supplier relationships to maximize sales and minimize waste. Discover practical tips you can implement…
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