Beste ServiceNow podcasts (2024)

1
Resilience and Development Strategies for ServiceNow Project Managers 33:22

1d ago33:22

33:22

In this episode, we sit down with Paul Hinxman, a seasoned ServiceNow project manager with a fascinating story. From humble beginnings organising office moves, Paul has navigated the complex world of IT to become a sought-after expert in ServiceNow implementations. With 20 years of experience under his belt, he shares his hard-won wisdom on tacklin…

1
Powerful demos with Anoosha Garimella and Amit Kumar 37:43

2d ago37:43

37:43

As a developer, demos can be a powerful way to validate your work, get management to make a decision, or even build your band. In this episode, we've got two experts to share ideas how you can make powerful demos Topics 00:00 Welcome/Introductions 12:18 Why demos? 14:25 The audience 17:19 Good demos vs bad demos 21:08 Preparation planning 28:21 Del…

1
ServiceNow Store Highlights (SSH) v04122024 19:17

7d ago19:17

19:17

In this SSH episode I review 100 new or updated applications in the ServiceNow Store. There are 5 new release since the last episode - Cask GenAI Acceleration, CDW HR Jumpstart, Optimum Healthcare IT HR Vitals, Service Graph Connector for AWS API Gateway Integration and TCS Crystallus on Now for Source to Pay. Listen to this podcast as I filter thr…

1
Linguistics and Language in GenAI 24:12

9d ago24:12

24:12

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…

1
Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success 34:46

11d ago34:46

34:46

The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools. ServiceNow commissioned Enterprise Management Associates to survey 450 global IT leaders on the state of ITAM. Our report, “A business view of ITAM,” sheds light on the most critical aspects leaders need to focus on to deliver ITA…

1
The RiseUp Program: Upskilling for the ServiceNow Revolution 41:55

8d ago41:55

41:55

Are you ready to embark on a journey of empowerment, change, and purpose within the world of ServiceNow? In this episode, we sit down with Christian Ter, an Engagement Lead at ServiceNow, who shares his compelling story of personal growth and transformation. With a unique insider's perspective, Christian unveils ServiceNow's approach to talent acqu…

1
Linguistics and Language in GenAI 24:12

9d ago24:12

24:12

On this episode of TechBytes we talk with three experts in the field of language and linguistics and delve into the importance of linguistics in making AI successful. Our discussion includes Roberto Bacci, Manager, Content Development in ATG, along with Midam Kim and Ryan Dux, both Senior Linguists in ATG here at ServiceNow. We get a quick lesson i…

1
How ServiceNow Impact can help you get started on your generative AI journey 16:58

10d ago16:58

16:58

Join us as we chat with Mo Fagir and Robert Pastore about the investments ServiceNow is making into generative AI and how ServiceNow Impact can help customers get started on their GenAI journey. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy infor…

1
ServiceNow Store Highlights (SSH) v04052024 14:44

13d ago14:44

14:44

In this SSH episode I review 33 new or updated applications in the ServiceNow Store. There are 2 new release since the last episode - CityCloud and SGC Central. Listen to this podcast as I filter through the noise and review what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #apps #newrelease…

1
Live from Washington DC with Allen Andreas and Kanika Tolver 17:01

16d ago17:01

17:01

Our community is very special to us and our software releases bring a lot of innovation. In this episode we combine the two with a live on-stage conversation celebrating our MVPs and Washington DC release. Topics 00:00 Welcome 01:21 Intros and Thoughts on Washington DC release 04:31 Thoughts on AI 07:16 ServiceNow career storiees 12:29 Advice for p…

1
The Future of Hybrid 8:49

21d ago8:49

8:49

Join Fred Champlain and Andy Jordan as they hypothesize on what we will see happen to hybrid work in the years ahead. Measuring performance through OKRs and value measurement has become an important part of team success. A focus on value delivery is also the driver behind hybrid adoption – moving away from standard methods that make it easy to meas…

1
ServiceNow Store Highlights (SSH) v03292024 13:00

21d ago13:00

13:00

In this SSH episode I review 46 new or updated applications in the ServiceNow Store. There is 1 new release since the last episode - ServicePress: Core WordPress Integration. Listen to this podcast as I filter through the noise and show you what's most relevant and what updates you may want to pay close attention to for your instance. #servicenow #…

1
The 80/20 Rule of ServiceNow Mastery: Kevin Frost's Insights on Efficiency and Success 38:31

22d ago38:31

38:31

In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving an impressive 30% annual growth rate and maintaining a 95% employee retention rate, Kevin reveals …

1
UX Research and AI with Jessa Anderson 21:25

23d ago21:25

21:25

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…

1
UX Research and AI with Jessa Anderson 21:25

23d ago21:25

21:25

In this episode of TechBytes we discuss the importance of human-centered AI, focusing on the collaboration between technology and humans. Jessa Anderson, manager UX Research at ServiceNow, talks about integrating UX research with generative AI, emphasizing transparency, feedback, and human oversight. We dive into the need to set realistic expectati…

1
Syncing with ServiceNow: Fast time to value: Introducing the Now Platform Washington, D.C., release 37:04

23d ago37:04

37:04

Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition. At ServiceNow, we’re excited to support organizations in their digital transformation journeys. The Now Platform® Washington, D.C., release,…

1
What's Driving Hybrid Trends? 6:50

25d ago6:50

6:50

Join Fred Champlain and Andy Jordan as we discuss the changing landscape of hybrid work, and what our experts are seeing across the industry. It’s no wonder that hybrid is becoming more popular. In the recently concluded ServiceNow World of Work survey, 51% of respondents said that they felt it was the most effective approach to work delivery, up f…

1
ServiceNow Store Highlights (SSH) v03222024 32:05

26d ago32:05

32:05

In this SSH episode I review 118 new or updated applications in the ServiceNow Store. There are 12 new releases since the last episode - Athena, DeepL Translator Service Spoke Pro by TMlabs, eSignifi Spoke, Fujitsu HRSD Launchpad, ICF MissionTech Applications, Impact Value Management - CSM, Impact Value Management - SAM, Kyndryl Workflow Orchestrat…

1
Washington DC February 2024 Store Release (ServiceNow Store Highlights v02052024) 14:26

29d ago14:26

14:26

In this SPECIAL Washington DC February 2024 Store Release SSH episode I review 812 new or updated applications in the ServiceNow Store. There are 159 new releases in this special episode, of which I showcase the 10 I found interesting and want to explore more: Applicant Center, Collaborative Work Management, Context Rule Management, Now Learning In…

1
Casual Conversation with Chuck Tomasi 51:00

1M ago51:00

51:00

It's our 100th episode of Break Point and to celebrate Lauren turned the tables and interviewed Chuck. Topics 00:00 Introduction 01:59 History of Break Point 04:16 Relationship with Siblings 06:51 Chuck's Wife, Donna 13:09 Conventions 16:16 Exploratory Career Path 21:11 Story of "The Bowtie" 26:43 Battle with Cancer 32:36 Knowledge 38:57 Lasting Im…

1
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 23:45

1M ago23:45

23:45

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…

1
Life After ChatGPT with Di Le and Hayley Mortin - Episode 68 23:45

1M ago23:45

23:45

This episode of TechBytes features a discussion between Di Le, Human Centered & Responsible AI Design Strategist at ServiceNow and Hayley Mortin, Sr. UX Researcher, AI/ML UX Research here at ServiceNow about the impact and evolution of AI, particularly ChatGPT, in various industries. They discuss the widespread adoption, ethical and societal concer…

1
World of Work - The Rise of Hybrid 9:00

1M ago9:00

9:00

Join Jim Tisch and Andy Jordan as we discuss Hybrid work, an approach to delivering work that combines elements of both traditional and agile methodologies. Today, aligning your digital strategy with business objectives to boost efficiency and innovation in hybrid project delivery is critical. Adopting a hybrid project delivery model can often elev…

1
British Telecom accelerates innovation with ServiceNow Training 18:15

1M ago18:15

18:15

In this episode, we chat with Cesar Augusto Negri de Oliveira, a product owner at British Telecom, about how they've chosen to invest in training to RiseUp with ServiceNow. See omnystudio.com/listener for privacy information.Door ServiceNow Community Podcasts

1
ServiceNow Store Highlights (SSH) v03082024 34:36

1M ago34:36

34:36

In this SSH episode I review 128 new or updated applications in the ServiceNow Store. There are 18 new releases since the last episode - Alert Assist, Armis Application Service Mapping, AvanteNow TimeTracker App, Genesys ServiceNow Connector, Genus ActiveData, Marvel by Intellective, Now Assist for ITOM, Service Graph Connector for Endpoint Central…

1
From Startup to Building a Successful ServiceNow Consulting Firm with Dariusz Szybowski 43:19

1M ago43:19

43:19

Get ready to be inspired by the incredible entrepreneurial journey of Dariusz Szybowski, a ServiceNow Certified Master Architect with over 30 years of experience in the IT industry. In this captivating episode, Dariusz takes us behind the scenes, sharing the story of how he and his co-founders stumbled upon ServiceNow in its early days and took a l…

1
ServiceNow Store Highlights (SSH) v03082024 16:32

1M ago16:32

16:32

In this SSH episode I review 37 new or updated applications in the ServiceNow Store. There are 8 new releases since the last episode - Bank Account Closure, Coforge Utilities Connection Management, Control Assurance, CyberArk Secure Cloud Access On-demand Workflow, Event-Driven Ansible Notification Service, Infosys Rapid Application Modernization, …

1
The role of Generative AI in AIOps 16:53

1M ago16:53

16:53

Join Madhuri Manikonda from the Digital Technologies and Rani Tzur to what is new in AIOps and how is Generative AI helping to improve resolution efforts. Hear about the new Now Assist for ITOM feature and how it can help you. See omnystudio.com/listener for privacy information.Door ServiceNow Community Podcasts

1
Episode Eight: Lessons from Female Founders 19:06

1M ago19:06

19:06

In this latest podcast, we talk with Kelley Steven-Waiss, Chief Transformation Officer at ServiceNow on the launch of her latest book “Valley Girls: Lessons From Female Founders in the Silicon Valley and Beyond”. The book sheds light on the challenges faced by women founders, providing insights into their journeys, successes, and the path forward. …

1
Flow Designer & Workflow Studio with Jingfei Chen 27:43

1M ago27:43

27:43

Flow Designer is one of our most popular features for automating work on the Now Platform - and our Washington D.C. release brings some very nice updates. On this episode, we have one of the key people in charge of its success. Topics 00:00 Intro/Welcome 05:33 Flow Designer overview 09:17 Why Workflow Studio 11:34 FAQs 14:35 Support for legacy work…

1
ServiceNow Store Highlights (SSH) v03012024 13:21

2M ago13:21

13:21

In this SSH episode I show 37 new or updated applications in the ServiceNow Store. There are 7 new releases since the last episode - Aleph Alpha Spoke, FMN NOW-CORE, FMN NOW-INC, FMN NOW-SCM, FSO Institutional and Business Banking, Risk Quantifier (RQ) by ThreatConnect and VividSheets. Listen to this podcast as I filter through the noise and review…

1
Managing the ServiceNow Platform: A comprehensive guide to ServiceNow administration with Author, Felix Acosta 42:46

2M ago42:46

42:46

In this episode, Farrah engages in a conversation with Felix Acosta, an industry expert with a wealth of experience in the intricate realm of ServiceNow. From exploring his latest book to delving into the nuances of ServiceNow certifications, Felix shares indispensable insights that promise to guide both novices and seasoned professionals through t…

1
Integrated Technology Management - Putting it All Together 7:04

2M ago7:04

7:04

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan as we close out our series on optimizing technology spend and mitigating risk. Taking a combined technology management approach allows IT leaders to ensure that they are always controlling costs as much as possible, and that they are eliminating unnecessary technology risks. Check out the episod…

1
Syncing with ServiceNow: 2 million reasons to help the nonprofit sector solve world challenges 20:09

2M ago20:09

20:09

At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector digitally transform its operations. That’s why we’re launching the ServiceNow.org Partnership for Good Grant: to provide nonprofits with technology that will allow them to do better bus…

1
Episode Seven: Forget customer service, what makes a great experience? 17:13

2M ago17:13

17:13

Customer experience is no longer just about service. It’s about the entire customer journey. Every single interaction your customer has with your organisation forms their overall experience, so it’s vital to get it right. Doing so relies on making the best use of insights and data, delivering intelligent, ‘proportional’ service, and building proces…

1
ServiceNow Store Highlights (SSH) v02232024 23:23

2M ago23:23

23:23

In this SSH episode I review 37 new or updated applications in the ServiceNow Store. There are 8 new releases since the last episode - AVA Credit Manager, Campus, ML Contract Analysis, OSCAL NOW, Service Graph Connector for Wiz, Squadcast, TOM AI Digital Twin | Incident Classification Monitor and YouDesign. Listen to this podcast as I filter throug…

1
Don't Let Your Technology Manage You 7:19

2M ago7:19

7:19

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for the second episode of the series on optimizing technology spend and mitigating risk. With the prevalence of "shadow IT" becoming more and more common, organizational risk is being increased in multiple ways. Enterprises have to be aware of compliance, capacity, licensing and upgrade issues o…

1
SDK in Washington D.C. with Jay Couture and Patrick Wilson 45:41

2M ago45:41

45:41

We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is. Topics 00:00 Welcome/introductions 12:57 SDK Overview 18:40 Who is it for? 23:25 How it works 27:04 Recommendations for using the SDK 29:39 Syncing 32:34 Security 34:31 Supported NPM packages 36:41 The roa…

1
Part 2 of 2: How the National Hockey League is working with ServiceNow Expert Services 17:52

2M ago17:52

17:52

Part 2 of our discussion with John Stein, ServiceNow senior engagement manager, about how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy informati…

1
Syncing with ServiceNow: How we seamlessly adapt to change and boost efficiency 18:32

2M ago18:32

18:32

Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to Accenture. A unified and intelligent platform can help organizations focus on what matters most—Net Promoter Score, revenue growth, and margin exp…

1
ServiceNow Store Highlights (SSH) v02162024 13:20

2M ago13:20

13:20

In this SSH episode I show 29 new or updated applications in the ServiceNow Store. There are 3 new releases since the last episode - EY ITSM Blueprint, EY Procurement Experience and Firmware Upgrade. Listen to this podcast as I filter through the noise and review what's most relevant and what updates you may want to pay close attention to for your …

1
Optimizing Technology Spend & Mitigating Risk 6:07

2M ago6:07

6:07

Join Newsha Sharif, Adam Smith-Cairns and Andy Jordan for a new series on optimizing technology spend and mitigating risk. The question that companies that are spending lots of time answering these days is, "who is actually responsible for tackling the challenge of cost and risk?" Which teams and personas are taking the time to dive into this task …

1
Decoding the ServiceNow Leadership Formula: Glen McCarty's Remote Management Journey 40:56

2M ago40:56

40:56

Join us this week as we delve into remote leadership with our guest, Glen McCarty. In this episode, Farrah and Glen break down the nuances of virtual work, exploring how genuine connections form in a digital world. Experience a straightforward exploration of digital watercooler conversations that shed light on the often mysterious reality of remote…

1
Part 1 of 2: How the National Hockey League is working with ServiceNow Expert Services 32:02

2M ago32:02

32:02

In a discussion with John Stein, ServiceNow senior engagement manager, find out how the NHL and Expert Services are working together to ensure games run smoothly throughout the season. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy information.…

1
ServiceNow Store Highlights (SSH) v02092024 25:37

2M ago25:37

25:37

In this SSH episode I review 58 new or updated applications in the ServiceNow Store. There are 10 new releases since the last episode - AuditUP, Bright Pattern Omnichannel Communications for ITSM, CSDM as Code, IBM Skills Foundation, NewRocket Retail Communication and Task Management, Obsidian Security Integration, SecureworksÆ Taegisô SIR Sync Int…

1
Washington D.C. with the Developer Advocates 34:23

2M ago34:23

34:23

Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release. Topics 00:00 Intro/Welcome 01:39 #5 07:26 #4 14:21 #3 20:34 #2 25:19 #1 32:12 Outro Links Content calendar Washington D.C. Release Notes Check ou…

1
Effective Strategic Planning with the PMO 7:36

2M ago7:36

7:36

Join Newsha Sharif and Andy Jordan for the final part of our series on strategic planning. Delivering value with the PMO is a highly scrutinized process. PMOs have a number of critical functions in ensuring that strategic planning is effective and efficient, and that the planning results in a portfolio that can not only be delivered, but can also a…

1
ServiceNow Store Highlights (SSH) v02022024 18:31

3M ago18:31

18:31

In this SSH episode I review 28 new or updated applications in the ServiceNow Store. There are 7 new releases since the last episode - Accelare Digital Transformation for Public Sector, Apiiro ASPM for Application Vulnerability Response, AVA Model Remediator, Discovery Enhancements, EleVate, LicenseWise and Rapid7 InsightVM CMDB Integration. Listen…

1
Efficiency, Burnout, and Choices: A ServiceNow Perspective on Work Dynamics with Rob Jenkins 49:01

3M ago49:01

49:01

Rob Jenkins is a seasoned professional with extensive experience in the ever-evolving landscape of work dynamics. With a wealth of leadership experience, Rob offers insights into the challenges and transformations arising from the shift to hybrid and remote work models. His reflections touch on social dynamics, efficiency concerns, and the pivotal …

1
Embracing Adaptive Planning 7:25

3M ago7:25

7:25

Join Newsha Sharif and Andy Jordan for part two of our three part series on strategic planning. Operating environments are constantly evolving, with shifting customer expectations, emerging technological capabilities, and global competition all impacting the ability to maintain strategic plans. Organizations must therefore not only be willing and a…

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