Beste Service Academy podcasts (2024)

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#280: Creating Value for Dual-Use Technology Companies Through Investment and Involvement with Joshua Weed, USAFA ‘01 38:24

11h ago38:24

38:24

Hey team! Before we dive in, I've got some exciting announcements: 1) Join us on August 8th NJ for an exclusive Advanced Real Estate Investing Workshop & Networking Event at the prestigious Park Avenue Club in Florham Park, NJ. This premier event is crafted to elevate your real estate investing skills with institutional-level analysis. Whether you'…

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157: Building Customer Loyalty Through Sustainability With Christy Cook 25:53

13d ago25:53

25:53

In this episode we invite Christy Cook into the studio to discuss sustainability and ESG (environmenal, social, and governance). It is all about ensuring you deliver great experiences as well as make a positive impact in your community. Visit https://www.4xi360.com/truenorth to learn how you can win better, retain better business. EPISODE NOTES: - …

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#279: Excelling in the Niche Mortgage Note Investing Market with Quinn McArthur, USMA ‘08 28:55

7d ago28:55

28:55

“That’s the beauty of note investing. You don’t have to do it locally. It’s not like a development deal or a rental property where you have to be semi-local because there are no tenants or maintenance. It’s vacant land that is the collateral on these notes. We do deals in 30-plus states and that’s how we’re able to really scale it.” -Quinn McArthur…

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#278: The 3 Pathways to Small Business Ownership with John Panaccione, Army Veteran 40:45

14d ago40:45

40:45

“Entrepreneurship, at its core, is all about leading. Leading customers, leading suppliers, leading bankers, leading lawyers, leading employees, and no one spends more money than the Department of Defense developing leaders. Have confidence that the raw leadership skill gets you halfway there.” -John Panaccione, Army Veteran John Panaccione is an e…

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#277: Bridging Financial Gaps in Developing Markets with Isaac Were, USMA ‘16 29:39

22d ago29:39

29:39

“I want Zimba to be a key part of the digitization process that we’re starting to see in Uganda and other parts of Africa, especially for financial institutions.” -Isaac Were, USMA ‘16 Isaac Were is the CEO of Zimba Technologies, a SaaS financial technology company that builds cloud-based software to digitize and automate financial institutions as …

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#276: Creating a Foundation for Self-Leadership through Wellness and Wellbeing with Traci Fisher, USMA ‘91 54:19

1M ago54:19

54:19

“...if we can learn to lead ourselves, to manage our minds and our emotions and our actions in our private life, in our health, in our relationships and in the corporate world, then we are better positioned to use those critical thinking skills to make a difference in our businesses and in the greater world…” -Traci Fisher, USMA ‘91 Traci Fisher, a…

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Many highly qualified 2028 USNA candidates were turned down: Why? 21:53

1M ago21:53

21:53

Were you turned down this year by the Naval Academy? If you applied to the USNA Class of 2028 as a high school applicant, you had a lower chance of being appointed this year. More and more post-high school candidates are re-applying and therefore there are less appointments available for direct entries. That's right, we estimate about 450 slots of …

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156: Your 5 Step Roadmap to Customer Centricity 26:55

1M ago26:55

26:55

In this episode we will discuss 5 strategies to create a culture of customer centricity in your organization. In other words, let's keep customers at the center of everything we do. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. - Start by prioritizing your employee experience - Cultivate customer understanding - A…

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#275: Crafting Premium Handcrafted Whiskey and a Unique Spirits Brand with Ted Dumbauld, USNA ‘81 33:29

1M ago33:29

33:29

“You can sometimes convince somebody to buy a bottle of your whiskey the first time because of the story that you have, and I think we have a good story, but if the whiskey is no good, then they’re never going to buy another bottle. So the ideal combination is you’ve got a really good story and you’ve got a really great product.” -Ted Dumbauld, USN…

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155: Smarter Chatbots + AI to Delight Customers With Peter Voss 28:14

2M ago28:14

28:14

In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. - Don't let the rulebook get in the way of creating great customer experiences. - Hyper pesonalization is a key…

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#274: Providing Quality Housing Opportunities to Deserving Families with Briar Bearss, USMA ‘22 30:38

2M ago30:38

30:38

“We’re really taking care of the houses and we’re really taking care of the families that are living in these houses. We’re providing a service just as much as we are being landlords because these families can take their government vouchers wherever they go. We have to be good stewards of the government funding or else it is going to naturally leav…

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Pass or Fail? Feedback on West Point Interview Answers from Real Candidates 22:58

2M ago22:58

22:58

In today's episode, we give feedback on 5 examples of interview questions and answers from West Point candidates.Door gainserviceacademyadmission

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Big Changes to the Service Academy Nomination Process 14:12

2M ago14:12

14:12

In this episode, LTC Kirkland and Capt Dach discuss two major changes to nominations and the way Service Academies (West Point, Naval Academy, and Air Force Academy) select candidates to offer appointments to for any candidates entering an Academy in June of 2025 or later. Each Member of Congress is able to now nominate 15 candidates instead of 10.…

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154: 7 Tips to Selecting Your Customer Experience Leader 25:15

2M ago25:15

25:15

In this episodes we share some observations from Key West Florida hospitality and how to select the very best CX leader for your business. Visit https://thetonyjohnson.teachable.com/ to invest in your sales team. When you are hiring your CX leader: - Hire someone with a stong CX background, experience in operations, but they don't need to have spec…

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#273: Protecting Small Businesses through Cybersecurity Solutions with Dennis Moore, USAFA ‘87 24:29

2M ago24:29

24:29

“In today’s world, a lot of things are moved out into the cloud…it’s up to the business themselves to protect that data.” -Dennis Moore, USAFA ‘87 Dennis Moore is the Founder of Coefficient Technologies, a trusted cybersecurity partner that provides the most up-to-date cybersecurity solutions, strategies, and IT services to help companies defend th…

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153: Using Pattern of Management To Drive Customer + Employee Experiences 25:18

3M ago25:18

25:18

In this episodes we talk about pattern of management how you can inspire your team to deliver amazing customer experiences each day. Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in your sales team. Consider how you run your shifts and care for your team: - Pattern of management is …

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Sea Cadets: Build a Service Academy Leadership Profile 31:26

3M ago31:26

31:26

In today's episode, we cover a great way to develop military propensity and discipline - Danielle Stolz and Patrick Nasdeo, both leaders within the Sea Cadets program join us to talk about the opportunities for young Sea Cadets in the middle school and high school programs. If you are interested in joining Sea Cadets, you can find a unit near you h…

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152: Understanding Customers With Dave Norton 27:19

3M ago27:19

27:19

In this episodes we welcome Dave Norton of Stone Mantel into the studio. Visit https://www.4xi360.com/truenorth to invest in your sales team. Key points from Dave: - Great customer experience makes me feel like my time with your business was well spent. - Leaders teach employees how to behave every day. - Employee engagement is the key to growing c…

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#272: Maximizing the Power of Relationships as a Serial Entrepreneur with Max Sivohins, USCGA ‘13 56:06

3M ago56:06

56:06

“I think it’s easy to make your first million. What’s hard is staying there and doing it consistently, because now, all of the pressure is on you.” -Max Sivohins, USCGA ‘13 Max Sivohins is a serial entrepreneur primarily focused on multi-family real estate development and government contracting. He is the Co-Founder and Chief Operating Officer of A…

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Allergies & DoDMERB: Perspective from a Retired Air Force Allergist for Academy Candidates 35:00

3M ago35:00

35:00

In today's show, we welcome Colonel Joseph Forester, a retired Air Force veteran and allergist, to discuss allergies and DoDMERB disqualifications. Service Academy and ROTC scholarship candidates must be DoDMERB qualified (or waived) in order to participate in these programs. One of the most common medical issues we see in candidates is an allergy …

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#271: Connecting People Through Gaming and Revolutionizing Esports with Patrick Cronin, USMA ‘13 32:07

4M ago32:07

32:07

“Esports can turn something that could be very negative…180 degrees into a very positive experience for a child’s life.” -Patrick Cronin, USMA ‘13 Patrick Cronin is the Co-Founder and CEO of Vanta, an esports company that provides a curriculum, a platform, and leagues to help kids from 8-18 grow into the best version of themselves. The company inte…

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#270: Excelling in the Sports World as a Player and Entrepreneur with Antoine Hood II, USAFA ‘06 35:14

4M ago35:14

35:14

"Any storied franchise that would love to get on board and continue to add more value to the brand they have already created would be a huge milestone.” -Antoine Hood II, USAFA ‘06 Antoine Hood II is a professional basketball player, cancer survivor, published writer, U.S. Air Force Academy graduate, and military officer. As an NBA free agent guard…

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151: Great Employee Experiences = Great Customer Experiences 27:22

4M ago27:22

27:22

Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers. Visit https://www.4xi360.com/truenorth to invest in your sales team. - Employee experience begins with the hiring process, orienta…

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150: Human-Level Customer Experience From A.I. With Nikola Mrkšić 22:00

5M ago22:00

22:00

In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers. Visit http://6canons.com to invest in my latest virtual hospitality program. - Great AI helps you foget you're speaking to machine because it is about helping the customer. - Contact centers continue to grow and bring v…

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#269: Helping Clients Solve Financial Puzzles with Steve Wingard, USMA ‘87 41:07

5M ago41:07

41:07

“I’m an acquirer and curator of ideas and strategies, and I have a Rolodex of people to execute those strategies.” -Steve Wingard, USMA ‘87 Steve Wingard is the Founder and Managing Partner of Wayfinder Wealth, a financial advising firm that helps families and business owners uncomplicate complex planning with a specialization in high net-worth str…

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149: Customer Experience Trends for 2024 24:44

5M ago24:44

24:44

In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit http://6canons.com/ to invest in my latest virtual hospitality program. - Prioritize people and the basics of …

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148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot 36:46

6M ago36:46

36:46

In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively. - Employee are looking for reasons to return to the workplace and employers must find ways to magentize the …

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#268: Exploring Unmanned Aircraft System Frontiers with Bill Daggett, USAFA ‘01 27:15

6M ago27:15

27:15

“Our vision for DAG is to become that trusted go-to for clear-eyed UAS insight within the industry.”-Bill Daggett, USAFA ‘01 Bill Daggett is the Founder and Managing Director of Delta Advisory Group (DAG), a commercially focused consulting company with a concentration on emerging Unmanned Aircraft System (UAS) platforms and capabilities. DAG uses i…

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147: Win the Holiday Hustle to Delight Your Customers and Employees 19:43

6M ago19:43

19:43

In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation. Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/ - Keep a close eye on how often you are asking for donations or tips from yo…

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#267: Navigating Real Estate Markets and Building Relationships with Neil Hoy, USAFA ‘03 28:05

6M ago28:05

28:05

“Something that has been very beneficial to me was the value of a mentor, in both real estate and the private equity space.” -Neil Hoy, USAFA ‘03 Neil Hoy is an Investor Relations Specialist with VaultCap Partners, a private real estate investment firm that specializes in the acquisition, renovation, and asset management of underperforming multifam…

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146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan 26:55

7M ago26:55

26:55

In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Empathy driven understanding can improve both customer experience and marketing success by uncovering percept…

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#266: Helping Military Retirees Make The Most Of Their Military Retirement Pension with Scott Tucker, USMA ‘02 38:01

7M ago38:01

38:01

“I thought, ‘What if there’s a way to insure the wealth?’ That’s all you want, is to protect future sources of income.” -Scott Tucker, USMA ‘02 Scott Tucker is a former Army Officer, a West Point graduate, and author of four books with unconventional ideas about military retirement, life, and wealth. He is the Founder of US VetWealth, a wealth mana…

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145: 10 Effective Team and Customer Communication Strategies 19:29

7M ago19:29

19:29

In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Prioritize active listening with both your customers and your team - Personalize your communication …

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144: Spooktacular Leadership Lessons From Halloween 21:05

7M ago21:05

21:05

In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Halloween is about transformation, so embrace change and adapt - H…

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#265: Estate Planning Through the Lens of Asset Protection with Rodney Hatley, Navy Veteran 33:40

7M ago33:40

33:40

“This is National Estate Planning Awareness Week. If you don’t have any planning in place, I’d encourage you…to meet with an estate planning attorney, understand what your options are, and put something in place sooner rather than later.”-Rodney Hatley, Navy Veteran Rodney Hatley is a former U.S. Navy Judge Advocate General (JAG) and the Founder of…

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Improving your SAT Math with Vinny Madera 39:14

7M ago39:14

39:14

Today we sit down with Vinny Madera, a renowned SAT tutor with a track record of helping students significantly boost their SAT scores. Dive deep into the world of SAT math as Vinny shares tips, strategies, and insights to conquer this critical section of the test. Whether you're just starting your SAT journey or looking for those extra points to p…

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143: Leading Digital Product Strategy and Transformation with Jonathon Hensley 30:18

8M ago30:18

30:18

In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same …

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#264: Facilitating Personal Transformations with Mandy Barbee Lanier, USAFA ‘05 1:01:13

8M ago1:01:13

1:01:13

“If you can work at the foundation of the problem and understand the nature of the problem… then creating the resolution for the problem is actually really simple.” -Mandy Barbee Lanier, USAFA ‘05 Mandy Barbee Lanier is the Founder and CEO of Palladium Mind, a business through which she facilitates measurable, high-value, personal transformations f…

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142: Getting the Most Out of Customer Service Week (and CX Day) 17:30

8M ago17:30

17:30

In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual hospitality program: http://6canons.com/ - Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees - This is your week to…

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#263: Helping Others Realize Their Financial Vision With Thomas Perez, Navy Veteran 40:38

8M ago40:38

40:38

“How do you conceptualize your future and make sure that you're putting your assets to work for you to get to where you want to be? There's the psychological and emotional component to building wealth.” -Thomas Perez, Navy Veteran Thomas Perez is a Financial Advisor with a practice through Northwestern Mutual. A Navy veteran, Tom has 28 years of co…

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141: 5 Step Framework to Protect Quality and Experience 19:44

9M ago19:44

19:44

In this episode, we talk about quality and how to protect it in your business. Link to my latest virtual hospitality program: http://6canons.com/ - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. -…

1
Leonardo de Vinci and da Vinci glow 2:41

9M ago2:41

2:41

ADMINISTRATIVE CONSULTANT SERVICE ( WORLDWIDE) / IAS ACADEMY ONLINE CLASS FOR CONTACT +91-9205070679/khazari40@gmail.com 1. Policy Making and Implementation 2. Administrator Service

1
Fast Radio Bursts 2:50

9M ago2:50

2:50

ADMINISTRATIVE CONSULTANT SERVICE ( WORLDWIDE) / IAS ACADEMY ONLINE CLASS FOR CONTACT +91-9205070679/khazari40@gmail.com 1. Policy Making and Implementation 2. Administrator Service

1
Child Malnutrition Estimates 4:31

9M ago4:31

4:31

ADMINISTRATIVE CONSULTANT SERVICE ( WORLDWIDE) / IAS ACADEMY ONLINE CLASS FOR CONTACT +91-9205070679/khazari40@gmail.com 1. Policy Making and Implementation 2. Administrator Service

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#262: Turning Leaders into Thought Leaders with Justin Nassiri, USNA ‘02 36:29

9M ago36:29

36:29

“I really feel like I’ve built my dream job where I get to meet people, learn, grow, and make money while doing it.” -Justin Nassiri, USNA ‘02 Justin Nassiri is the CEO and Founder of Executive Presence, a fully managed social media service for CEOs and top executives. The company helps top-tier executives boost their visibility, activate their net…

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New Research on Antarctic Deep Ocean 3:02

9M ago3:02

3:02

ADMINISTRATIVE CONSULTANT SERVICE ( WORLDWIDE) / IAS ACADEMY ONLINE CLASS FOR CONTACT +91-9205070679/khazari40@gmail.com 1. Policy Making and Implementation 2. Administrator Service

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