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Global Empathy

Thomas Harms

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In dieser Podcast-Serie "Global Empathy" spricht der Psychologe und Körperpsychotherapeut Thomas Harms mit interessanten Menschen, die sich in ihren Arbeiten und Projekten damit beschäftigen, einen emotionalen Klimawandel in unseren Selbstbeziehungen, Partnerschaften sowie unseren Verbindungen zu Gesellschaft und Natur zu ermöglichen.
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Empathy Affect

Fors Marsh Media

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On Empathy Affect, we explore the human side of government. We get to know the real people in government who serve us. We learn about their missions, the people they serve, and the true impact of their work. In each episode, we'll speak with real people about how they weave empathy into the policies and programs of government.
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Empathy Matters

Dr. Nassim Abdi

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"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace. The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challen ...
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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A Slice of Empathy

Valerie J Kelly

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Just a 30-something-year-old gal trying to navigate this roller coaster we call life. On this podcast, we will discuss topics such as marriage & family relationships and mental & physical health. I am not an expert or professional and I am constantly learning new things. I felt like I should quote have it all together, but then I realized that would not be realistic or relatable. A Slice of Empathy is really just that, a slice of life built on empathy. Learning how to live our lives more int ...
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It's easy to relate to like-minded people, but what about those who are not like-minded? Those who live differently, in another part of the world, with different priorities, experiences, cultures, and contexts. They see the world differently from you, but can you understand them? Are you listening for the things that make us all more alike than we are different? In an increasingly "us and them" world, where connecting with 'like-minded' individuals is encouraged, this is a show for the non-l ...
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Empathy Power Up

Amy J. Wilson & Kevin Shah

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Empathy Power Up is your dose of empathy goodness, coming at you from hosts Amy J. Wilson and Kevin Shah. Kevin and Amy pull from the wisdom of guest speakers and those that inspire us in the world, all with the end result of deepening our sense of empathy for one another. Our goal is to build a world where people seek to understand each other. We discuss everything from the workplace dynamics to personal growth and behaviors that make us a whole person. Amy is the bestselling author of Empa ...
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Studies in Empathy: A Cleveland Clinic Podcast

Cleveland Clinic Patient Experience

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Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on empathy as a functional concept for Patient Experience leadership, and also just about everything else we do in healthcare- quality, safety, burnout, and engagement leadership.
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The Empathy Bug

Alexandria Fitzgerald

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Infecting the world with empathy, one story at a time. Here we talk about stories of charity and kindness, as well as tips to improve your own empathy and help the world around you. So come join us as we share stories of positivity, empathy, and compassion.
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Let’s face it – seniors care is a complex business that provides a much needed service to residents and families during a really tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one ...
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Empathy Global

Joy Cromwell

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Hosted by Joy Cromwell, NCC, LMHC, LCPC a licensed mental health counselor in Washington State, Empathy Global explores the human condition. Our mission is to bring to light untold stories and to use the individual story to build bridges in our society using empathy and understanding.
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EMPATHY GAP

Junior Nyemb

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As makers and marketers, there’s an inherent tension between what we want and what customers need; between how we see ourselves and how others perceive us. To resolve that tension, we have to close the empathy gap.
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Applied Empathy is a monthly conversation series held at Sub Rosa’s studio in Manhattan. Each discussion features individuals who incorporate empathic behaviors into their professional and personal lives. In conjunction with a Sub Rosa moderator and audience, they discuss a unique theme pertaining to empathy and their respective careers.
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Empathy Podcast

Holly Custard&Nelson Almanzar

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Explore how seeing the world through different perspectives helps you effectively solve problems and live a better life. Designing your thinking with empathy at the center helps you connect with others, generate innovative ideas and facilitate successful outcomes – elevating the human experience. In each episode we talk with experts from diverse fields to explore how principles of empathy are put into practice. Join us and discover patterns of empathic engagement to improve your life.
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For the TCH 238 Project, I am reading Love and Logic in the classroom for my professional development book. The book is about behavior management and reaching those difficult students. Cover art photo provided by Annie Spratt on Unsplash: https://unsplash.com/@anniespratt
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Using logic to breakdown how we treat each other and how we organize society. Exploring both sides and all the shades of grey of issues. Ideas die in a silo. This podcast discusses ideas from all angles to figure to help people make sense of how and why we do things.
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The BOLD Empathy Project

Bryan Waldon Pope

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Welcome to The BOLD Empathy Project. Our aim is to help individuals, families, companies, non-profits, government organizations, communities, and societies flourish with a new understanding of how to live in a state of BOLD Empathy that ERADICATES CONFLICT and ACCELERATES CONNECTIONS between people, ideas, opportunities, and resources. Far more than a fluffy platitude, the mantra of BOLD Empathy employs a tangible framework that can produce immediate, material results. We want the world to e ...
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I'm Woj Kwasi, founder of Kwasi. Join me in conversation with some of the world’s digital elite and leading entrepreneurs to undercover the secrets to their business and online success, including How to overcome adversity to build a thriving business, mastering authenticity and discovering the power of digital empathy.
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Empathy: A Podcast

Kenan Heise, Carol Heise and Todd Price

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You know the word. Now hear the stories inspired by the idea. Stories about people, like Harriet Tubman, Abigail Adams, Eleanor Roosevelt, and Charles Dickens. Stories about places, like Eritrea, Nazi Germany, and Afghanistan. Stories about empathy.
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Each week, Dr. Jessica Miller will talk about what it means to lead for social justice in your organization and what it means to do it with Love, Empathy, Action. If you feel as though you are in a leadership rut and need a ideas, motivation, and some laughter...this podcast will work for you.
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Ms.B - Grew up in the 80's. Her parents - hip hop & the crack epidemic. Her God mother - spirituality- also contributed. The crack epidemic negatively affected her tremendously. She has worked in human services & addictions for over 20 years. Practicing & embracing her empathetic gift lead to a deeper level of forgiveness, accountability & compassion for addicts & those who love them. She teaches & gives advice on this podcast. email her : msbempathy@gmail.com for advice. Support this podcas ...
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Dedicated to expanding empathy in the individual and the community. The empathy lessons extend from a light-hearted look to a deep dive into critical issues and controversies on empathy in authentic human relations. This podcast dedicated to the commitment that empathy be less of a rumor and more of a reality in the community! Support this podcast: https://podcasters.spotify.com/pod/show/lou-agosta-phd/support
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Empathy When

Broken Dimanche Press

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Reality has gotten strange. Throughout the summers of 2020 and 2021 we would like to invite you to join us at the poolside in Tropez for a series of readings and poolside chats with writers, poets and artists. Literature has the means to help us escape, reimagine the world anew, or offer bold new ways to engage with the world. It's empathy building. It's also fun. Between weekly live readings and interactions with the Tropez live webcam, BDP and Tropez are excited to announce Empathy When, T ...
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Side Order of Empathy

Matt & Natascha

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We talk about being human at work; complete with tips to be successful when facing common issues in the modern workplace. It's a common misconception that leaders manage people. Management is a job title. Being a leader is a set of applied skills and the example you set... a journey, not a destination. Many times leadership qualities are found in individual contributors. We want to share what we've learned as we grow our own leadership skills.
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Welcome to The Professional Empathy Podcast with Leanne Butterworth, your guide to unlocking success in relationships, business, and mental well-being through the transformative power of healthy empathy. Join us as we challenge the status quo, proving that empathy is the key to thriving at work. We explore the transformative power of healthy empathy in a range of professions like politics, engineering and sex work and the impact of the human experience at work like menstruation, menopause an ...
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Fresh Out Of Empathy

Fresh Out Of Empathy Trio

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Join the dynamic trio as they discuss important topics that are happening nationally and globally and how they are effecting African Americans. Get in the know with the crew about topics that may not make the news and how it could impact you. No tea Just Facts! Fresh Out Of Empathy is a part of black owned private network and is published bi weekly.
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Join us each week for deep, real conversations about how we can all be more inclusive leaders in our workplaces and communities. In intimate conversations with advocates, activists, and allies, TED speaker and author Melinda Briana Epler provides a safe space to learn, build empathy for each other, and understand tangible actions we can all take. You can join us live too! Details at https://ally.cc
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Improve your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
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The Empathy Cocktail

Nalyse Seymore and Courtney Fostvedt

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Hailing from two very different walks of life, hosts Nalyse Seymore is from the Bronx and Courtney Fostvedt is from Iowa. Together they mesh two unique perspectives on life and hustling in New York City as ex-bartenders, artists and entrepreneurs. They present a cocktail of views on race issues, sexuality, mental health and wellness to arrive at a place of empathy.
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You, Me, Empathy is the official podcast of The Feely Human Collective. Join the community at FeelyHuman.co/membership. On this show, we explore the struggles, the triumphs, the brights and the darks we face as humans trying to be human on this wondrous and overwhelming pale blue dot. You, Me, Empathy was created so that we can be witness to our collective humanity through the lens of empathy, vulnerability, and emotional curiosity. We aim to destigmatize mental health, lead fiercely with ou ...
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The Power of Empathy

Produced by Verizon Media, in association with Barbie

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What is empathy, and why do we need it? Presenter Rachel Adedeji hosts a brand new podcast that delves into the importance of empathy and how you can build it through child’s play. We all want to raise children that are empathetic and sensitive to others’ emotions, but how can we as parents help nurture empathy and social skills from a young age? Sponsored by Barbie, this series will explore the groundbreaking new scientific findings in developing children’s empathy, real life examples of wh ...
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EMPATHY EVERYWHERE

Victoria Ferguson

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Join our founder, Victoria Ferguson, as she sets the tone by opening up about her journey of becoming a mother at 15 years old, spending the better part of a decade with a career as a TV/Film Makeup Artist, and her decision to make the shift from having a hand in character development on-set to creating natural confidence off-screen. With conversations ranging from skin to self through the lens of mental health & wellness with like-minded individuals. Thank-you for welcoming us into your hom ...
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Thomas Harms im Gespräch mit Reinhard Friedl Warum ist das Herz ein Sinnesorgan? Warum sehen wir mit dem Herzen besser? Und warum ist es gefährlich, wenn wir dauerhaft die Stimme des Herzens überhören? In dieser Folge spreche ich mit dem Herzchirurgen und Experten für Psychokardiologie Reinhard Friedl (www.herzzeit.de). Ich empfehle seine Bücher zu…
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Can you imagine leaving home for work not knowing if you'd come back alive to your children and family? Every single day. Today's guest faces that reality. The reality of not knowing whether she'd live to see another day as soon as she steps out of her home every day. Living amidst The Anglophone Crisis where Cameroon is losing all of its sons and …
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Marketing often relies on a lot of "tricks" to reach people in this noisy world. But we have an opportunity to be more intentional and responsible in our marketing - and when we do, that leads to increased customer engagement, loyalty, and yes, profit. Today, I talk with Kat Kennan about trauma-informed marketing and how we can rethink the way we p…
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In today’s episode, we talk about The P Word, a topic we don’t typically like to even think about, never mind plan for. My guest, Dr. Sammy Winemaker shares her experience, knowledge and insights with her compassionate, approachable and pragmatic style, which has been likened to as a Mr. Rogers kind of approach to care. Let’s face it, death is a re…
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Today’s episode is focused on: How I burnt out in my first year of my current career How the Pursuit of Perfection can be damaging to our career & our health The Fool Card Learning to embrace imperfections Resources Mentioned: Book mentioned: The Slight Edge Please submit Survey so I can better serve you - Survey Here Join me over on FB Join Commun…
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In today's episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Roshan Kindred, Chief Diversity Officer at PagerDuty. Roshan shares a poignant story of loss, learning, and leadership, recounting the life-altering experience with her mentor, Andy, who taught her the deep-seated business imperative of th…
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In this transformative episode, the Slice of Empathy podcast invites Tamara Pflug, an inspirational confidence coach committed to helping individuals lead more fulfilling lives. Join us as Tamara shares her journey from teaching to life coaching, focusing on the role of self-acceptance, effective communication, and deep connections for true happine…
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For many mothers, the immediate postnatal period is a vulnerable one, often filled with financial, social, physical, and mental challenges while caring for a young child. Our federal government is working to provide better resources and services to support women through early motherhood, and U.S. Digital Service (USDS) is stepping up with solutions…
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Does building a culture of high reliability help caregivers show empathy to patients and to each other? Listen as host Steph Bayer and Cleveland Clinic Associate Chief Safety Officer, Dr. Amrit Gill discuss how empathy is key to building a culture of open communication, psychological safety, accountability, and high reliability.…
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In this episode, we are joined by a woman living deep in Northern Nigeria with the terror of Boko Haram. She joins the show today because she sees her story as her superpower and that sharing her story far and wide is important for her because “You never can tell who you are influencing, you never can tell who will empathise with your story and som…
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My guest today, Charles Gellman, is the CEO & Co-founder of HiDO Health and he has leveraged empathy from his own health experiences into AI-assisted robotics that will alter the future of medicine and healthcare. Charles is an outgoing data scientist with a Masters in Clinical Informatics, an accomplished speaker, and one of the top voices on AI-a…
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Episode 006: “That’s Not My Job” Why Authentic Leaders Never Say This Today’s episode is focused on: What’d I tell an earlier version of myself about setting boundaries at work Why saying “It’s not my job” is perceived as being negative and how it hurts your growth What to say instead of “It’s not my job” Steps to take when you are doing too much a…
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I've often said that many entrepreneurs get their business ideas from practicing empathy. From either experiencing a pain point themselves or wanting to solve a pain or provide a benefit to an audience who needs it. Today, we talk to one such start-up entrepreneur, Shizu Okusa, the Founder and CEO of wellness company Apothékary. Today, Shizu shares…
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In this week’s episode, join us for an insightful and heartfelt episode with Kristen Leal, Director of Programs at peopleCare Delhi LTC and Anita Friesen, whose mom is a resident and has been living at peopleCare Delhi LTC since October of 2022. This conversation was so heartwarming, and you can feel the care and respect Kristen and Anita have as p…
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Today’s episode is focused on: The popular buzzword “Agile” My story: when my organization made the transformation Difference between Waterfall and Agile Pros and Cons of Waterfall vs Agile My Preference Resources Mentioned: Pros & Cons list from Product Plan Please submit Survey so I can better serve you - Survey Here Free Facebook Community: Join…
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Burnout is one of our biggest workplace challenges. Turnover and lost productivity due to burnout cost businesses $322B globally. Voluntary turnover costs 15+% of a company’s payroll annually. Most employees will seek out workplaces that support mental health in the future, showing the importance of these benefits in employee retention. Today, I ch…
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Episode 004: Executive Presence and Why It’s Important Today’s episode is focused on: What is Executive Presence What is Charismatic Leadership Why is Executive Presence important How to Develop your Executive leadership skills Resources Mentioned: Ben Hur Scene Mentioned - Click Here Please submit Survey so I can better serve you - Survey Here Joi…
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We are experiencing a transformation, an evolution in how we lead and what makes a successful leader. Today, I had a great conversation with Alain Hunkins, CEO and author of Cracking The Leadership Code: Three Secrets to Building Strong Leaders about the common leadership assumptions that can get people into trouble, the obstacles we face in how to…
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In this week’s episode, join us for a conversation with Jennifer Cornell, Director of Long-Term Care and Seniors Services with the County of Grey. We delve into Jennifer's journey of transforming care communities, focusing on quality care initiatives, team development, and resident-centered approaches. With a fiery passion for improving the lives o…
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In our final episode of Season 2 of Empathy Power Up, we do a retrospective of the season behind us, what we learned in the process, and our hope for the future. We begin by wondering what makes a 21st century workplace and the workers within it, and untangle this question through the lens of a new framework that describes the common thread among m…
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Today’s episode is focused on: Why Employees quit bosses not jobs, my story Why knowing yourself is essential How to become more self aware Resources Mentioned: Survey: Please complete so I can better serve you - Survey Here SHRM Study Referenced - ⁠Click Here Join Community Thank You again for listening, I look forward to connecting with you 💫…
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Empathy is a superpower, yes, but what about those people you just truly believe are unbearable to work or talk with? I know someone is coming to mind for you. And how much more complicated does it get when you work for that someone, or they work for you? Today, I am delighted to share my conversation with leadership coach, speaker, and best-sellin…
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Episode 002: Kindness for Weakness Today’s episode is focused on: How your Kindness can be taken as weakness The fear of being assertive due to life’s conditionings Why Assertiveness is important as a leader and in our personal lives How to be more assertive Resources Mentioned: Song Mentioned: Click Here Share your story Click Here Join the Newsle…
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In today's inaugural episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Bridget Hurd, VP and Chief Diversity Officer at Blue Cross Blue Shield of Michigan. They explore the significance of empathy, cultural competency, and inclusivity in the workplace, especially in healthcare delivery and employee e…
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Resilience might be eligible for word of the year. You hear it everywhere you go. We talked a lot about resilience during the Pandemic. How do we bounce back and adapt? One definition of resilience is “The capacity to withstand or to recover quickly from difficulties; toughness.” Clearly, we need to embrace resilience as human beings. In a chaotic,…
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In this conversation with Fraser Wilson, he shares an inspiring and doable roadmap to building community connections, based on his newly released book Achievable: A Simple and Proven Way to Create a Culture of Possibility and Potential. You’ll hear practical ways Fraser led a team of seniors’ care homes to “Rise Above the Regs” and create a culture…
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Episode 001: Intro to the Podcast Today’s episode is focused on: Introducing you to the podcast and setting your expectations The reason I chose the title “Aligning Empathy” An introduction to your host and a little bit about me and my background Resources Mentioned: Share your story Click Here Join the Newsletter: Sign-Up for the Weekly Newsletter…
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Welcome to an insightful episode of The Slice of Empathy Podcast where we converse with Lisha Song, a seasoned Licensed Mental Health Counselor proficient in handling trauma and complex PTSD. Lisha brings to the table an empowering approach to healing that is inclusive of mental, emotional, physical, and spiritual aspects. We delve into the insight…
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Can allyship be fun? Or do you envision every inclusion or diversity training as a slog? It doesn't have to be so heavy-handed! Today, Jeannie Gainsburg shares why, as a cisgender woman, she became a strong ally. We tackle how to get over the heaviness and blame of allyship and focus on having conversations with an open heart. We discuss pronouns a…
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How can we show empathy towards each other and ourselves? Join host Steph Bayer in a conversation with Rev. Lisa Morrison, Senior Director of Spiritual Care at Cleveland Clinic. Lisa shares what spiritual care means and why it's important, the power of a pause, and how we can hold space for each other and ease suffering. At the end of this episode,…
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As adults age, many retire, become empty nesters, and are trying to figure out their next chapter in life. AmeriCorps Seniors has helped 140,000 people discover that next chapter through volunteer opportunities across the country. Learn more about how AmeriCorps has created pathways for older adults to serve and connect with their community. We cha…
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Leaders, listen up: Have you ever heard the improv maxim, "Yes, and….?" In my work researching, writing, and speaking to audiences about the power of empathy, a magnet has pulled me to one notion that gets in the way in almost every dysfunctional workplace or societal conversation. Let me explain… To access the episode transcript, please click on t…
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In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) You’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is focused on helping homes rebuild the tr…
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"You're so needy" - We say that like it's an insult sometimes, but yes, yes you are needy. Because you're human! And until we can learn to identify our needs, find the words to articulate them, and adjust our schedules and interactions on any given day to accommodate them, we are doomed to burn out and be more unproductive than we ever thought poss…
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Introducing Pam B Peer. I interview 2023 & 2024 #hivstopswithme spokemodel Pam. Pam has been thriving and living with #HIV since 1986. Ya'll better come listen to this wisdom & hard truth. I am proud to call you friend, See you in person in March.#truvada #descovy #chronicillness #women #empowerment #empathyempowers #empathy #love #joy #peace #beau…
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Introducing Warren White. I interview #2024 #hivstopswithme spokesmodel Warren. He is a veteran, mc and hypeman. Please excuse the technical difficulties, Listen to the message. --- Send in a voice message: https://podcasters.spotify.com/pod/show/msb1/messageSupport this podcast: https://podcasters.spotify.com/pod/show/msb1/support…
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Introducing Jose A. Barrientos An exclusive interview. He is a 2024 HIV Stops With Me Spokesmodel. He is also a CASAC-T and has a wealth of recovering wisdom. For more information go to www.hivstopswithme.org #2024 #spokesmodel. #hiv #recovery #love #life #laugh #casac-t #casac #nyc --- Send in a voice message: https://podcasters.spotify.com/pod/sh…
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Zora is an HIV Stops with Me spokesmodel for 2024. She also has multiple consulting services including home decor. https://linktr.ee/mypurora?fbclid=IwAR1_ApMliw0miXTXi6pn6_RAXKxUnXzjhjTZZDn5uaW_XUiPyumcDa9EBn0 --- Send in a voice message: https://podcasters.spotify.com/pod/show/msb1/messageSupport this podcast: https://podcasters.spotify.com/pod/s…
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How will AI transform leadership and work? Can we "delegate empathy" to it? Can we have empathic AI that fills a need we all have as humans? Today, I discuss all of this and the role of empathy in AI with my special return guest Minter Dial author of Heartificial Empathy, Putting Heart into Business and Artificial Intelligence, the 2nd edition, jus…
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In this episode I chat with Sandra Boyd about her experience navigating Retirement and Assisted Living with her parents and in-laws. We dive into the ups and downs of her family’s journey, with Sandra bringing in both personal and business perspectives. Sandra shares practical insights based on her experience. She talks about what went well, what c…
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Yearning to learn and grow is central to who we are, yet there are many things in our life that block us from growing into a better version of ourselves. We are holding so many things: trying to be good at our jobs, within treasured relationships, and also taking care of ourselves in the process. There never seems to be enough time in the day. When…
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Imagine a world where corporate halls echo not just with the clatter of keyboards but with the heartbeat of empathy. Welcome to 'Empathy Matters,' the podcast that brings humanity back into the heart of business. Here, at the crossroads of compassion and corporate excellence, we uncover stories from the hallways of giants across a variety of indust…
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When you think about your company's DEI efforts, are formerly incarcerated people in that equation? Probably not, right? Most companies shy away from hiring returning citizens for fear they can't be trusted, will not deliver value, or won't show up. And you would be wrong. Today, Trent Griffin-Braaf shares his story, breaks apart negative stereotyp…
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Thomas Harms im Gespräch mit Gisela Albrecht Wie können wir die Beziehung der Schwangeren zu ihrem ungeborenen Kind von Beginn an unterstützen? Was kann getan werden, um die Bedrängnis durch eine nicht erinnerte Vergangenheit sowie eines unbewussten Gefühlsstaus so zu verändern, dass sie dem Aufbau einer nachhaltigen und sicheren Beziehung zwischen…
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What if kids were the researchers? In the second phase of our exploration into the Stomping Ground research project, we welcomed two remarkable members of our Camper Board. We delved into their hopes for the project, drawing from their extensive experience as longtime Stomping Ground campers. Our conversation was a blend of playful curiosity and de…
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It’s the start of a presidential election year. Caucuses and primaries are approaching, and the country is readying to vote. We are taking on elections and speaking with former senior election security advisor at the Cybersecurity and Infrastructure Security Agency (CISA), Kim Wyman about combatting mis- and disinformation to restore the public’s f…
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Benevolent cyborgs. Not a phrase you hear often these days. With all the hand-wringing and media fear-mongering about AI and new technologies, we seem to have lost the bigger vision of how technology can improve our lives. That's why today, I'm speaking with Dr. Cori Lathan, a techno-optimist who believes technology can be used to build empathy and…
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One of the contributors to friction between families and staff in seniors’ care are the narratives (aka limiting beliefs, assumptions, and stories) that both bring to the relationship. In today’s episode, I spill the beans on these narratives that I’ve heard from both families and care team members, how they can create the problems we’d most like t…
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How does high reliability fit into patient experience? In this episode, host Steph Bayer speaks with Chrissy Daniels, Chief Experience Officer at Press Ganey, the world's leading Human Experience platform for healthcare. Chrissy talks about the power of transparency, the difference between the absence of complaints and the presence of trust-buildin…
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Welcome the final Hot Take of 2023! In this final Hot Take of the year, I'll share a bit about how to find joy in what can feel like a dark, bleak time in the world and what empathy calls us to be for others. And I share an anecdote from my 9-year-old son that prompted me to think about how some leaders are being a bit lazy when it comes to reaping…
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