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Hosted by Dr. Ivan Zak and Ryan Leech, Consolidate That! focuses on critical corporate topics in the veterinary business. The episodes center on improving clinical care, customer and employee experience, combining proven processes with modern technology, and ways to expand shareholder value using clear performance metrics. Find beneficial knowledge that you can apply in the rapidly growing veterinary consolidation market.
 
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Greg Schimpff from VetSnap shares his experience and expertise on the management of vendor partnerships and understanding acquired hospitals' preferences. We also discuss better communication practices and the exciting innovations that Greg has noticed in the field during the last decade. Topics discussed: The importance of trust and familiarity fo…
 
Today's conversation will touch upon a crucial topic in our domain - recruiting. Our guest, Stacy Pursell, CEO and Founder of Therio Partners and The Vet Recruiter, joins us to explain how the relative shortage of qualified veterinarians leads to an array of imbalances in the hiring space. We discuss the top priorities for candidates and receive gr…
 
In today’s episode, Dr. Ivan Zak and Ryan Leech continue their conversation about value stream mapping, this time analyzing it from the perspective of the various different levels within an organization. They cover how to transition from an idea to a business plan, the tool which makes it easy to visualize your value stream, and what the exploratio…
 
In our special episode of the Consolidate That!, Dr. Beth Davidow, Clinical Assistant Professor at Washington State University, and Dr. Karen Felsted, CPA, Founder and consultant at PantheraT, join Dr. Ivan Zak to discuss the evolution of partnership models and how sellers can get the best terms for themselves and their employees. Topics discussed:…
 
Dr. Gary Ackerman, the Founder of Ackerman Group, joins us to talk about how veterinary practice owners can successfully navigate the complex process of business transitions in today’s busy seller’s market. Dr. Ackerman also shares some of the pitfalls to avoid along with great financial advice. Topics discussed: Why it is a seller’s market at the …
 
“The wellbeing of humans drives successful work.” Kari Sulenes, the Co-Founder of Pilea, talks about how to build an organization without burnout. During the conversation, Kari shares the five elements which she believes are essential to wellbeing in the workplace, and how she is working to transform the hustle culture that is so pervasive in today…
 
Today, Dr. Ivan Zak and Ryan Leech discuss value streams and value stream mapping. Ivan walks us through the definition of value stream mapping, providing some examples of different ways you can add value in a clinic setting. There are hundreds of processes that happen in a clinic every day, and it is important to know each step and have an underst…
 
Dr. Ivan Zak and Ryan Leech discuss the importance of having prioritization procedures in place to avoid running too many projects at once and resulting in failure. Additionally, we cover how the Consolidator Operating Framework adapted Kanban methodology, and how to implement Weighted Shortest Job First as used in Scaled Agile Framework (SAFe). To…
 
Nicole Clausen, an Inventory Consultant, joins us to share some of her wisdom. She tells us about her brand-new software, Inventory Ally, which is the perfect starting point for inventory optimization. Nicole also shares what motivated her to start doing inventory management, real-life examples of clients whom she has helped to dramatically improve…
 
Jeffrey Feldberg, Co-founder of Deep Wealth, joins us to share his experience helping sellers maximize the value of their businesses as they exit. Jeffrey provides us with some practical advice on how to have a successful "liquidity event" when it comes to acquisitions. During this episode, we discuss the main things a seller needs to think about w…
 
Our hosts, Ryan Leech and Dr. Ivan Zak, discuss types of veterinarian compensation models. What are they? How do they affect the business? How can consolidators use them to implement goals and objectives across the entire framework? And how to create a culture that people want to work in? Topics discussed: Types of veterinary compensation models; R…
 
Yang Shi, the Co-Founder and CEO of VetSnap, talks about the consolidators' veterinary technology stack and the importance of staying focused on people first and then processes when it comes to business systems. We delve into why it is necessary and how to follow your strategy with technology. Finally, we argue the hot topic regarding moving on to …
 
Brakke Consulting, and City Way Animal Clinics join Dr. Ivan Zak for a special web panel, 'Veterinary Consolidation Outlook: Pushing Beyond Your Current Plateau'. John Volk of Brakke Consulting shares his research and Dr. Kurt Phillips of City Way Animal Clinics shares his experience to predict where the veterinary industry is heading. During the w…
 
Richard Blann of Cantor Fitzgerald, gives us his thoughts on why the veterinary industry has seen so much action in the past decade and his predictions for how consolidation will change in the next five. We talk about burnout and career satisfaction within the veterinary space and explore a partnership model that serves both providers' and investor…
 
Sebastian Gabor, Founder of Digitail, joined us to talk about client communication nowadays. Sebastian shares the three main divisions of his team, and explains why it is so important for software companies to stay on top of changing needs. We dove into the role of client feedback and explored why all-in-one solutions are stronger than siloed ones.…
 
David Boguslawski, CEO of CityVet, reveals some details about their business model and their local ownership of clinics. We also discuss CityVet’s tool to increase transparency and trust levels within the company and ensure that concerns of team members are properly addressed, and recognition is given when due. To end off this episode, David shares…
 
Steve Thomas, the Co-Founder and CEO of Vets Pets, joins us to discuss their unique growth business model and talk about the different types of financing based on the different types of seller economics. Learn more about how Vets Pets has evolved over the past 14 years, the idea of avoiding private equity money, the cost differences between de-novo…
 
Dr. Jaime Pickett, Chief Veterinary Officer at Pet Paradise, joined us for an interesting discussion about the importance of always being ready and willing to pivot quickly and the value of being open to the ever-changing drivers that affect vets. Dr. Pickett shares her path from a veterinarian to franchising to CVO and why a business degree is ben…
 
Dr. Ivan Zak and Ryan Leech discuss the importance of a reliable support process in a veterinary group. In this episode, our hosts talk about the three main support components: help desk, knowledge base, and learning management systems. We cover the importance of having a knowledge-accumulation process that should start from the very beginning of t…
 
Our guest today, Andrew Schultz, Jr, Director of Business Development & Clinical Services at Midmark Animal Health, talks about how dentistry can be applied as a strategy for consolidators, the importance of client education on the necessity of dental cleaning for their pets. During this episode, Ryan Leech and Dr. Ivan Zak discuss with Andrew how …
 
Kison Patel, the Founder and CEO of DealRoom, joins Dr. Ivan and Ryan to discuss the difference between large corporate acquisitions and veterinary industry M&A. Listen in to hear the fascinating the convergences and divergences between Kison’s journey and veterinary consolidation. Topics discussed: The goal that Kison has for his book, Agile M&A, …
 
Dr. Bob Murtaugh, the Chief Professional Relations Officer at Pathway Vet Alliance, states that communication is key when it comes to consolidation. Today’s episode is jam-packed with advice on how to make the consolidation process work for everyone involved. Our conversation explores the types of skills and educational backgrounds which make good …
 
Stewart Pollard is an engineer turned leadership coach and the founder of SHiFT Leadership Solutions. In today's episode of Consolidate That!, we talk to Stewart about why purpose is so important in the formation of culture in an organization and how leaders can best instill this in their teams. So for all this and more about connecting people to p…
 
Dr. Olivia Oginska, a veterinarian and human psychologist joins the show. She has recently extended her healthcare practices into the field of positive psychology for humans instead of animals. Olivia started Vet Gone Mental, where she is able to share her learnings around positive psychology and help others along the same illuminating path she has…
 
Today, David Strauss, Co-Founder of PetWell Partners, sheds light on PetWell Partners’ fundraising strategy, how they spotted value-unlocking opportunities, and hiring the right people for the job. David also shares some of his key learnings from his time in the space and what he would do differently, details around PetWell Partners’ decision to be…
 
Our guest, Dr. Bob Murtaugh, is highly accomplished as a double-boarded internal medicine and critical care specialist. He is currently the Chief Professional Relations Officer at Pathway Vet Alliance, where he builds the talent pipeline for hospitals and looks for means to support research and community service. In this episode, Bob shares more ab…
 
In today’s episode, Dr. Ivan Zak shares his experience from a Harvard University course about assessing mergers and acquisitions. We begin the episode by talking about the importance of knowing what your capabilities are and who can most benefit from them. Expanding on this topic, we share vital insight on pinpointing your core values, what kind of…
 
In this episode of Consolidate That! Ryan Leech and Dr. Ivan Zak discuss the main principles of goal settings and OKRs, or objectives and key results. What are they? How do they affect the business? How can consolidators use them to implement goals and objectives across the entire framework? Topics discussed: Learn about OKRs and get to know how th…
 
In our previous episode, a webinar, we received some great questions about change management versus continuous improvement. So, today Dr. Ivan Zak and Ryan Leech are diving into some of the best change management practices. From the ADKAR model, to McKinsey’s 7-S model, Kotter’s 8-Step Change Model and even Kubler-Ross, we discuss the continuous im…
 
In our special episode of the Consolidate That! we are going to discuss with Dr. Bob Lester of WellHaven Pet Health and Dr. Thom Jenkins of PetsApp how an acquisition impacts the classic burnout triggers, why team culture is subject to due diligence, how consolidators can build a system to improve employee experience, and the costs of indifference.…
 
This week on the Consolidate That! Ryan and Ivan talk with Mark DeCourcy, CEO at Ellie Diagnostics, about diagnostics' role in the patient journey and the significant impact on EBITDA for veterinary consolidators. Topics discussed: Percentage of revenue from diagnostics; Optimization of the clinic's workflow by transitioning to a laboratory partner…
 
This week on the Consolidate That! Dr. Julien Renard, Co-Founder of Vetstoria, joins Dr. Ivan Zak and Ryan Leech to discuss the successful execution of a clinical tech stack and the importance of knowing how to measure success. Topics discussed: Vetstoria appointment bookings in the customer journey; Implementing software for large scale organizati…
 
Dr. Ivan Zak and Ryan Leech discuss the safest methods for consolidators to implement post-acquisition changes in clinics and ultimately empower the practice team to live their passion. Topics discussed: Different partnership models on the consolidation market; The importance of transparency in an acquisition; “Do what you say you will do” during t…
 
Dr. Ivan Zak and Ryan Leech welcome Rivers Morrell, the CEO of Vet Marketing Pro and COO of easyvet, to chat about franchising in the veterinary domain. Topics discussed: The importance of having a consistent platform with all data points together; Growth opportunities in the veterinary consolidation market; Franchising as a turnkey model; Creating…
 
This week on the Consolidate That! Ivan and Ryan are joined by Dr. Thom Jenkins, CEO & Co-founder of PetsApp, to discuss cultural assessment methods and cultural integration. Topics discussed: - Understanding your corporate culture; - Core value misalignment and its effect on burnout; - Business owners’ responsibility in culture creation; - What to…
 
Our speakers, Dr. Ivan Zak and Ryan Leech discuss how methodologies from Traction, SAFe and Agile can be combined to help drive quarterly planning in veterinary consolidator businesses. Topics discussed: - Approach to strategic planning at VIS; - Importance of quarterly planning meetings for interdepartmental collaboration; - Identifying interdepar…
 
In this episode, Ivan Zak and Ryan Leech from Veterinary Integration Solutions talk about the strategic filter that accelerates and automates the M&A process. The strategic filter is what goes into the system, and there are two maturity levels to focus on. It’s important for the clinics that you buy, and initiatives that you take into consideration…
 
This week, Dr. Ivan Zak and Ryan Leech discuss strategies and methodologies to create a predictable practice acquisition funnel using a CRM system. Topics discussed: Two parts of the Value Creation Stream; Pipeline management; Utilizing a CRM system to streamline the acquisition process; Book: Predictably Irrational by Dan Ariely (recommendation by…
 
Experts Dr. Ivan Zak and Ryan Leech explain value stream mapping and how veterinary consolidators can improve their systems and value delivery process to the customer. Topics Discussed: What is value stream mapping? Improving systems and processes for value delivery to the customer by optimizing the value stream; Lean Methodology described by Taiic…
 
Your veterinary consolidation business will encounter different sets of challenges as it matures and grows in complexity. Without a clear roadmap, many businesses lose their momentum and fail to attract capital. Today we break out our playbook and share the dos and don’ts of developing your company. These insights will help you go from a fragile st…
 
In this episode, Dr. Ivan Zak and Dr. William Griffin from Veterinary Integration Solutions talk about the critical components of a value creation plan. Topics Discussed: Value Creation Plan: Basic business plan used to effectively guide decisions Consolidator: Creates value for shareholder and practice seller within timeframe Reasons to Invest: Vi…
 
Dr. Ivan Zak and Ryan Leech are pleased to introduce the Consolidate That! Podcast. In this episode, we are talking about the reasons why we started this new initiative and what kinds of topics we’ll be discussing in the show. We want to share our domain knowledge and the meaningful insights we have gained from our experience working in the veterin…
 
Queen Consolidated - Quiver Part 10 Lilith (@lilithhellfire) and Phil (@nightwingpdp) discuss part ten of Quiver. Just a friendly reminder, please be sure to rate, review, subscribe and download us on your favorite podcatcher service. You can find us on Twitter: @QC_SMGPod Be sure to like us on Facebook to stay up to date with the podcast and the l…
 
Queen Consolidated - Quiver Part 8 Lilith (@lilithhellfire) and Phil (@nightwingpdp) discuss part eight of Quiver. Just a friendly reminder, please be sure to rate, review, subscribe and download us on your favorite podcatcher service. You can find us on Twitter: @QC_SMGPod Be sure to like us on Facebook to stay up to date with the podcast and the …
 
Queen Consolidated - Quiver Part 9 Lilith (@lilithhellfire) and Phil (@nightwingpdp) discuss part nine of Quiver. Just a friendly reminder, please be sure to rate, review, subscribe and download us on your favorite podcatcher service. You can find us on Twitter: @QC_SMGPod Be sure to like us on Facebook to stay up to date with the podcast and the l…
 
Queen Consolidated - Quiver Part 7 Lilith (@lilithhellfire) and Phil (@nightwingpdp) discuss part seven of Quiver. Just a friendly reminder, please be sure to rate, review, subscribe and download us on your favorite podcatcher service. You can find us on Twitter: @QC_SMGPod Be sure to like us on Facebook to stay up to date with the podcast and the …
 
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