How do you know when it’s time to make your next big career move? With International Women’s Day around the corner, we are excited to feature Avni Patel Thompson, Founder and CEO of Milo. Avni is building technology that directly supports the often overlooked emotional and logistical labor that falls on parents—especially women. Milo is an AI assistant designed to help families manage that invisible load more efficiently. In this episode, Avni shares her journey from studying chemistry to holding leadership roles at global brands like Adidas and Starbucks, to launching her own ventures. She discusses how she approaches career transitions, the importance of unpleasant experiences, and why she’s focused on making everyday life easier for parents. [01:26] Avni's University Days and Early Career [04:36] Non-Linear Career Paths [05:16] Pursuing Steep Learning Curves [11:51] Entrepreneurship and Safety Nets [15:22] Lived Experiences and Milo [19:55] Avni’s In Her Ellement Moment [20:03] Reflections Links: Avni Patel Thompson on LinkedIn Suchi Srinivasan on LinkedIn Kamila Rakhimova on LinkedIn Ipsos report on the future of parenting About In Her Ellement: In Her Ellement highlights the women and allies leading the charge in digital, business, and technology innovation. Through engaging conversations, the podcast explores their journeys—celebrating successes and acknowledging the balance between work and family. Most importantly, it asks: when was the moment you realized you hadn’t just arrived—you were truly in your element? About The Hosts: Suchi Srinivasan is an expert in AI and digital transformation. Originally from India, her career includes roles at trailblazing organizations like Bell Labs and Microsoft. In 2011, she co-founded the Cleanweb Hackathon, a global initiative driving IT-powered climate solutions with over 10,000 members across 25+ countries. She also advises Women in Cloud, aiming to create $1B in economic opportunities for women entrepreneurs by 2030. Kamila Rakhimova is a fintech leader whose journey took her from Tajikistan to the U.S., where she built a career on her own terms. Leveraging her English proficiency and international relations expertise, she discovered the power of microfinance and moved to the U.S., eventually leading Amazon's Alexa Fund to support underrepresented founders. Subscribe to In Her Ellement on your podcast app of choice to hear meaningful conversations with women in digital, business, and technology.…
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Transforming Customer Operations with AI Arek Skuza

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Transforming Customer Operations with AI Arek Skuza
Arek Skuza
Welcome to Transforming Customer Operations with AI! I'm Arek Skuza, and I'm excited to invite you to explore how AI is revolutionizing customer operations. Join me for practical insights, the latest trends, and real-world success stories. Thank you for subscribing, and let's dive into the future of customer experience together!
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Transforming Customer Operations with AI Arek Skuza

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Restructuring Sales and Customer Operations with AI Agents
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17:57Tired of chasing leads and drowning in tedious sales tasks? Imagine a world where AI handles the heavy lifting, boosting your efficiency and freeing you to focus on closing deals! Welcome to "Transforming Customer Operations with AI" where we explore the game-changing world of AI sales agents! Join us as we uncover how these cutting-edge tools can …
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Transforming Customer Operations with AI Arek Skuza

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AI in the U.S. and Texas: Insights with Paul Bendel
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42:27In this episode, I'm joined by Paul Bendel to explore the dynamic state of AI in the U.S., with a spotlight on Texas as a burgeoning tech hub. We discuss how AI is reshaping customer service and sales, the challenges businesses encounter, and how Tech Titans supports local companies in navigating these changes. Tune in for valuable insights and ins…
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Transforming Customer Operations with AI Arek Skuza

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AI in Healthcare: A Conversation with Josh Grob from Pieces
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52:10In this episode, we dive into the transformative role of AI in healthcare, with a special focus on Pieces, a company pioneering generative AI solutions for improving patient care and operational efficiency. From enhancing patient engagement to streamlining customer operations, we explore real-world examples of AI in action and discuss the future of…
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Transforming Customer Operations with AI Arek Skuza

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Embrace the AI Dance - Transforming Customer Operations and Sales
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19:43Ready to up your game in customer ops and sales? In this episode, we’ll chat about how you can start using AI to make your work faster and smarter. You’ll get easy, practical tips on how to integrate AI into your daily tasks, improve customer experiences, and stay ahead of the competition. Whether you're new to AI or looking to level up, this episo…
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Transforming Customer Operations with AI Arek Skuza

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How AI-Driven Insights Can Dramatically Boost Your Sales Conversion Rates
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19:43In today's episode, I’m exploring how AI-driven insights can provide a deeper understanding of your customers, optimize your strategies, and lead to impressive sales growth. I’ll be sharing the latest statistics and examples from my own projects to illustrate just how impactful AI can be. I hope this episode will be full of valuable insights you wo…
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Transforming Customer Operations with AI Arek Skuza

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AI-Driven Customer Operations: Strategies and Insights: Podcast with Sol Rashidi
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46:56Today's podcast features the incredible Sol Rashidi, author of "Your AI Survival Guide" and an expert in the field of AI and customer operations. Together with Sol we discussed the practical applications of AI in customer operations, the transformative impact of AI on customer service, and strategies for effective AI integration. Join us for an enl…
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Transforming Customer Operations with AI Arek Skuza

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Transforming Customer Interactions and Sustainability with AI - Podcast with Manuel Vexler
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38:35It was my pleasure to host Manuel Vexler on our latest episode where we discussed how AI is changing the game for customer interactions and sustainability. We talked about AI-powered tools for collecting feedback, real-time sentiment analysis, the evolution of customer service, the importance of sustainability, how AI encourages customer participat…
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Transforming Customer Operations with AI Arek Skuza

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Defining Success Metrics for AI Projects
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26:17On this episode I'm diving into a topic that's crucial for any AI project: defining success metrics. I'll walk you through why it's so important to set clear, measurable goals from the get-go. We'll chat about strategies for blending both numbers and insights to track progress effectively. Whether you're a seasoned AI pro or just starting out, join…
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Transforming Customer Operations with AI Arek Skuza

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AI-Powered Customer Service: Efficiency, Personalization and Competitive Edge
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27:07Join me in exploring the exciting world of AI in customer service. In this episode, we'll dive into how AI is a game changer in enhancing efficiency and personalizing customer interactions. If you're curious about giving your business a competitive edge with AI, this is for you. We’ll cover practical tips and real-world examples, making AI approach…
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Transforming Customer Operations with AI Arek Skuza

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Improving cooperation between business departments and the IT department in Maspex Group
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31:47In this episode I take you through one of my favorite case studies from my career: the Maspex Group's successful integration of their business and IT departments. We explore how together with Maspex we tackled challenges using automation and data analysis to foster a collaborative, efficient work culture. This podcast is a must-listen for business …
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Transforming Customer Operations with AI Arek Skuza

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Data Monetization: Transforming Information into Revenue Streams
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20:22In the "Data Monetization: Transforming Information into Revenue Streams" episode of my podcast, I offer a focused and objective look at how businesses can turn data into profit. Drawing on real-life examples and practical use cases, the episode covers key strategies for data monetization, aimed at professionals seeking to understand and implement …
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Transforming Customer Operations with AI Arek Skuza

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Learning from the Fallen: 6 AI Implementation Fumbles and How to Recover
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31:37Learning from the Fallen: 6 AI Implementation Fumbles and How to Recover" is an educational podcast where I discuss six common mistakes in AI implementation across various sectors. I delve into the reasons behind these setbacks and offer practical recovery strategies, aiming to equip listeners with insights to avoid and manage similar challenges in…
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Transforming Customer Operations with AI Arek Skuza

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Visual Search Implementation -- A Case Study on User-Centric Innovation
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27:02In todays episode I recount my experiences from a two-year visual search project at an e-commerce company. I touch on the challenges, innovations, and the transformative impact this technology had on customer experience. This episode offers an insider look at how we tailored visual search to revolutionize online shopping, providing key insights int…
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Transforming Customer Operations with AI Arek Skuza

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Mastering AI in Business: A Conversation with ML Expert Petr Gusev
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1:01:14In my new episode, I am honored to have Petr Gusev, a Senior Machine Learning Engineer and ML Product Manager, share his insights on my podcast. Petr's expertise in AI and ML provided a deep dive into their impact on business, especially in e-commerce. His professional perspective on implementing AI, building ML-heavy products, and fostering an AI-…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #08 -- Strategic AI Leadership: Transforming Business Efficiency
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13:43This episode offers a comprehensive exploration of how AI is revolutionizing leadership and management practices. It focuses on the professional application of AI for enhancing time management, decision-making, and team productivity in a business context. Listen about: 1. What Team Leaders Should Care About (00:10)2. Why Executives Care About Probl…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #07 -- AI Essentials: From Basics to Business Applications
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16:11Step into the realm of artificial intelligence - kick off with the bedrock principles of AI, then journey through its varied types and practical applications in today's business world. Perfect for managers aiming to harness AI's potential or the inquisitive mind eager to understand its real-world impact. Tune in and demystify the world of AI with m…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #06 -- How to become trusted advisor with Ai’s help
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18:28In this enlightening video, we'll unveil the dynamic fusion of human expertise and Artificial Intelligence (AI) that can propel you into the realm of a trusted advisor. Gain invaluable insights into crafting enduring client relationships, consistently delivering exceptional value, and exceeding client expectations. Discover the transformative poten…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #05 -- Revolutionizing banking with AI
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19:27In todays podcast i will talk about how AI is revolutionize banking. Together let's xplore the profound impact ofAI on the banking sector. From risk management to revenue generation, AI has become an integral part of financial services, with a majority of firms leveraging its potential. Discover how AI is reshaping banking and uncover its transform…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #04 -- How AI & Data Monetization is Transforming Product Management
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21:09Welcome in my new podcast series, where in details I will dive into AI and Data Analytics topic. Join me in this exciting journey! How is Artificial Intelligence transforming the Product Management landscape? Why should Data Monetization be a priority for every product team? Let's discuss the importance of these topics in today's world, where runni…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #03 -- How to Monetize Data Legally with Respect to Privacy
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28:47Welcome in my new podcast series, where in details I will dive into AI and Data Analytics topic. Join me in this exciting journey! Learn valuable insights on how to ethically capitalize on data while upholding privacy standards. Discover effective strategies and best practices for legally monetizing data in a privacy-conscious manner, ensuring a wi…
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #02 -- Achieving AI ROI Through Data Quality
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31:58Welcome in my new podcast series, where in details I will dive into AI and Data Analytics topic. Join me in this exciting journey! In today's podcast, I would like to focus on the importance of data quality in achieving ROI, specifically in AI projects. Join me as we explore the key factors that contribute to successful data-driven initiatives and …
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Transforming Customer Operations with AI Arek Skuza

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AI & Data Lab #01 -- Trends in Modern Data & Analytics
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25:20Welcome in my new podcast series, where in details I will dive into AI and Data Analytics topic. Join me in this exciting journey! Today let's dive into trends in data monetization & data analytics.
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Transforming Customer Operations with AI Arek Skuza

Let me share with you my tips about how i gain a new knowledge everyday on AI, Data and more. ❗Get your free eBook: https://arekskuza.com/how-to-transform-your-business-with-ai/My key links👉 My website: https://arekskuza.com/👉 My Twitter: https://twitter.com/arskuza👉 My Facebook: https://www.facebook.com/mrskuza/…
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Transforming Customer Operations with AI Arek Skuza

Struggling to schedule meetings efficiently? Don't let unnecessary meetings inundate your team's valuable time. AI can revolutionize your meeting scheduling process, ensuring optimal productivity. ❗Get your free eBook: https://arekskuza.com/how-to-transform-your-business-with-ai/My key links👉 My website: https://arekskuza.com/👉 My Twitter: htt…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
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Transforming Customer Operations with AI Arek Skuza

In today's video I want to talk about how it is essential to approach Artificial Intelligence with caution and not blindly rely on its output, as it may have limitations and occasionally produce inaccurate or misleading information. ❗Get your free eBook: https://arekskuza.com/how-to-transform-your-business-with-ai/My key links👉 My website: https://…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
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Transforming Customer Operations with AI Arek Skuza

Meetings are an essential part of any organization's workflow, but all too often, they can turn into time-consuming endeavors that leave everyone feeling drained. That's where the power of AI comes in! With cutting-edge technologies and intelligent algorithms, we can now streamline our meetings, foster collaboration, and make the most of every minu…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
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continue reading
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
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continue reading
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Transforming Customer Operations with AI Arek Skuza

If you want to improve your strategy, make sure to use AI and automation in those three elements of your strategy.❗Get your free eBook: https://arekskuza.com/how-artificial-intelligence-is-changing-business/My key links👉 My website: https://arekskuza.com/👉 My Twitter: https://twitter.com/arskuza👉 My Facebook: https://www.facebook.com/mrskuza/…
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Transforming Customer Operations with AI Arek Skuza

Today, let's talk about three factors that are huge enemies in the Data-Driven Decision-making process and how to identify them. ❗Get your free eBook: https://arekskuza.com/how-to-transform-your-business-with-ai/My key links👉 My website: https://arekskuza.com/👉 My Twitter: https://twitter.com/arskuza👉 My Facebook: https://www.facebook.com/mrskuza/…
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Transforming Customer Operations with AI Arek Skuza

Let's talk about 4 ares of Digital Marketing that are already influenced by Artificial Intelligence. ❗Get your free eBook: https://arekskuza.com/how-to-transform-your-business-with-ai/My key links👉 My website: https://arekskuza.com/👉 My Twitter: https://twitter.com/arskuza👉 My Facebook: https://www.facebook.com/mrskuza/…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
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Transforming Customer Operations with AI Arek Skuza

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Podcast #91 - Mornings with Data and AI -- Why Cooperation Between Product Managers & Data Scientist is so Important?
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When building a product it is very important for Product Managers to communicate with Data Scientist and use the data and predictions. Let's talk about this more in today's episode. If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor..…
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Transforming Customer Operations with AI Arek Skuza

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Podcast #89 - Mornings with Data and AI -- How my friend monetized his experience in recruitment
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Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... …
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... My key…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at: https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... My key links…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading
T
Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading
T
Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading
T
Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading
T
Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at:https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... My key links 👉 My w…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at:https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... My key links 👉 My website…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at:https://arekskuza.com/newsletter/ ❗Free eBook: https://arekskuza.com/how-to-transfor... My key links 👉 My website: htt…
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Transforming Customer Operations with AI Arek Skuza

Let's dive into more details about ChatGPT Plugins - the big revolution in GPT engines. 🔥 If you want to stay informed about the latest news in the world of #AI and Data Monetization, be sure to subscribe to my newsletter at:https://arekskuza.com/newsletter/❗Free eBook: https://arekskuza.com/how-to-transfor...My key links👉 My website: https://areks…
…
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Transforming Customer Operations with AI Arek Skuza

Welcome to the latest episode of my podcast. In this episode, I delve into the world of artificial intelligence and data monetization with the book "Power and Prediction". Through the book, I explore the ethical considerations and implications of AI and its potential impact on society. I examine how data has become the currency of the digital age a…
…
continue reading