News and Insights for Today, and Tomorrow UC Today reports on the latest unified communications and collaboration industry news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in ...
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UC Science Today is produced by the University of California and covers the latest and greatest research throughout the system. From breakthroughs in medicine, agriculture and the environment to insights into the world around us, Science Today covers it all.
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Assessing the State of AI in 2024 with Jon Arnold
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UC Today's Kieran Devlin speaks to Jon Arnold, Principal at J Arnold & Associates and AI expert. In this session, we discuss the following: How perception around AI has changed in the enterprise space over the past 18 months The key trends shaping AI products and services today Why vendors' AI strategies have evolved and AI predictions for 2024 and…
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Mastering Supplier Selection - Finding Channel-Centric Partners
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UC Today's David Dungay speaks to Scott Anderson, CMO, Intermedia. In this session, we discuss the following: Deciphering which suppliers are truly 'Channel First' Evaluating how supplier services can impact your business Why do partner programmes matter? Differentiating through supplier marketing support…
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Leveraging AI as The Great Disrupter
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UC Today's Kieran Devlin speaks to Kade Herbert, Marketing Manager at CallTower, and Madison Doner, Partner Marketing Strategist for CallTower. In this session, we discuss the following: The state of AI in 2024 and its intersection with UCaaS and CCaaS The key differences between Microsoft Copilot and Zoom and Webex AIs How CallTower can support cu…
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The Latest News from Enterprise Connect, RingEX, Microsoft Teams Mobile & Microsoft Decouples 365
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Watch on YouTube. In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest news from Enterprise Connect including RingEX from RingCentral, Microsoft Team…
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Steps To Prepare For the PSTN Switch-Off
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UC Today's Kieran Devlin speaks to Karen Patalay, Lead Solutions Engineer Public Sector UK at RingCentral. In this session, we discuss the following: What exactly the PSTN switch-off entails How businesses can prepare for the switch-off The benefits of VoIP for businessesDoor UC Today
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UCaaS: Unpacking the Challenges and Opportunities for Partners
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Watch on YouTube. UC Today's Tom Wright hosts industry analyst Jon Arnold and Intermedia's Valerie Berezuk. In this session we discuss the following: The biggest challenge for partners selling UCaaS The role AI is playing in UCaaS migration What more vendors can do to help partner's UCaaS efforts To find out more visit: https://www.intermedia.co.uk…
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UC Today's Tom Wright hosts Gamma Marketing Director Andrea Herbert. In this session, we discuss the following: Gamma's new brand campaign The company's new relationship-focused research Gamma's new return on relationship calculatorDoor UC Today
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In an enlightening conversation with Rob Scott from UC Today, Mahesh Ram, the visionary Head of AI Product Strategy at Zoom, dives deep into how Zoom is harnessing the power of artificial intelligence to redefine customer value and workplace efficiency. This interview unveils Zoom's latest groundbreaking initiative, Zoom Workplace, a unified platfo…
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Navigating Cloud Challenges: Life Extension's Path to UCaaS + CCaaS Innovation
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At Enterprise Connect 2024, Rob Scott from UC Today engaged in a discussion with Luis Fajardo, the Chief Information Officer at Life Extension, about their transition journey from on-premise systems to UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service). Operating with two regional sites and two contact centers, supp…
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From Now to Next Exploring GoTo's Pace of Innovation
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In this exclusive interview, Rob Scott of UC Today dives deep into the heart of communication innovation with Peter Mahoney, Chief Marketing Officer at GoTo, during the pivotal Enterprise Connect 2024 event. This year's conference is abuzz with discussions on AI's transformative role in the industry, spotlighting the synergistic blend of Unified Co…
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Join Rob Scott of UC Today as he engages in an enlightening conversation with Steve Panton, the seasoned Enterprise Infrastructure and Operation Sr. Manager at Gannett, at the vibrant atmosphere of Enterprise Connect 2024. In this insightful dialogue, Steve unfolds the narrative of Gannett's journey to adopting Microsoft Teams, shedding light on th…
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Shaping the Future of Hospitality Communications
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Watch on YouTube. UC Today's Kieran Devlin speaks to Tonna Tang, Country Manager at Yeastar, and Roy Stephenson, VTech and Snom Brand Manager at Trust Distribution. In this session, we discuss the following: A market overview of communications in hotels The key communications challenges facing hotels in 2024 How Yeastar's solutions support hotels' …
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Which of Teams Premium and Copilot Works Best For You?
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Watch on YouTube. UC Today's Kieran Devlin speaks to Wesley Budd, Strategic Partner Manager of Microsoft and MTR Vendors at Symity. In this session, we discuss the following: The state of Copilot in 2024 The key differences and benefits of Teams Premium and Copilot How Symity supports organisations in choosing the best solution for them Thanks for …
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At Enterprise Connect 2024, a significant announcement by Theta Lake, detailed by their Chief Product Officer Dan Nadir in conversation with Rob Scott from UC Today, brings to light the ever-evolving landscape of compliance in enterprise communications. This discussion highlights Theta Lake's innovative approach towards integrating compliance suppo…
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Rob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration. Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparall…
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Employees Seek Improved In-office Collaboration Experiences, says Webex by Cisco
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Join Rob Scott from UC Today as he interviews Aruna Ravichandran, the Senior Vice President and Chief Marketing & Customer Officer at Webex by Cisco, at Enterprise Connect 2024. They discuss the following: The challenges and opportunities of hybrid work The importance of collaboration spaces and meeting rooms How technology can help transform workp…
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RingCentral on the New Era of Web Events
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UC Today's Tom Wright hosts Severine Hierso from RingCentral. In this session, we discuss the following: How virtual events have evolved Best practices for virtual events RingCentral's evolving platformDoor UC Today
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UC Today's Tom Wright hosts Michael McCloskey, CEO at Bright Pattern. In this session, we discuss the following: How regional service providers can compete with global players The opportunities for service providers to combine UC and CC technology Bright Pattern's innovative roadmap for 2024Door UC Today
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Turbocharging Collaboration Through The Right Partnerships
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UC Today's Kieran Devlin speaks to Gaurav Anand, Vice President, Global Alliance and Business Head, Hyperscalers Segment at Tata Communications. In this session, we discuss the following: Why interoperability is a significant 2024 trend The importance of carefully selecting your partners How Tata Communications' GlobalRapide platform supports partn…
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The iPILOT Advantage Proven Microsoft Teams Management for Multi-UC Environments
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In this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO of Nuwave, about the current challenges UC partner organizations face in multi-UC Microsoft Teams environments and how to reduce complexity and power-up time to go live. Discussion points include the following: Insight into Nuwave's innovative strategies to streamline number man…
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Join Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024. Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe. …
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The Latest Big News From Cisco Live, RingCentral Growth, Apple Vision Pro & Hybrid Working Policies
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In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The AI features launched by Cisco at Cisco Live Europe RingCentral's latest earnings and their approach to …
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The Intersection of AI and Data Protection in UC
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UC Today's Kieran Devlin speaks to Dr. Scott Allendevaux, Practice Lead of Data Protection at Allendevaux, and Rebekah Allendevaux, who oversees Data Protection Implementation and Audit. In this session, we discuss the following: Why data protection is important in UC and what role AI can play The challenges to data protection presented by AI How A…
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Taking a Holistic Approach to UC in The Public Sector
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UC Today's David Dungay speaks to Andrew Elia, VP of East Region & Public Sector, AudioCodes & Zeus Kerravala, Founder of ZK Research. In this session, we discuss the following: The key trends in voice in 2024 The challenges organisations face during their digital transformation The benefits of a single-platform solution in a UCaaS landscape…
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Empowering Service Providers to Take Control of Their Future
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UC Today's Kieran Devlin speaks to Mark Sher, SVP of Product Marketing at Intermedia. In this session, we discuss the following: What challenges service providers face in 2024 How Intermedia's technology supports SPs The importance of maintaining healthy customer relationships for SPsDoor UC Today
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Preparing for the Future of Voice in UC
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UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant, and Mark Bunnell, COO at Nuwave. In this session, we discuss the following: The key trends in voice in 2024 The challenges organisations face during their digital transformation The benefits of a single-platform solution in a UCaaS landscape…
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Navigating the New Era of Hybrid Work with Webex and AT&T
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In this video, Rob Scott from UC Today hosts Doug Jones, AVP of Product Management, AT&T who will delve into the evolving concept of a mobile-centric workplace, a model gaining traction in modern organizations. There's a shift happening from conventional UCaaS solutions to mobile-first strategies - this is a must watch for business leaders navigati…
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Unlocking Your Mobility with Microsoft Teams
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Watch on YouTube. UC Today's Kieran Devlin speaks to Diana Florea, Director of Technical Solutions at Pure IP, and Lee Essex, Head of Business Development and Strategic Partnerships at Tango Networks. In this session, we discuss the following: The importance of mobility in implementing voice How eSim and Tango Extend assist customers in boosting mo…
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The Latest Big News on Microsoft Copilot, New Vonage CEO, Tech Narratives from ISE
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In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: Copilot hits the SMB market - but should you buy it through an MSP? Vonage appoints a new CEO - what does l…
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Expanding Agile Collaboration for Businesses in 2024
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UC Today's Kieran Devlin speaks to Dominic McDonald, CEO at ULAP. In this session, we discuss the following: The major UC and CX trends in emerging markets How ULAP supports businesses in these markets in accessing advanced UC/CX technology How ULAP assists these businesses in integrating AI and automation technology…
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A Journey to the Modern Day Workplace
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UC Today's Kieran Devlin speaks to Jim McKenna, VP of Strategic Partnerships at Black Box, and Luiz Domingos, CTO at Mitel. In this session, we discuss the following: The key trends in the evolution of the modern workplace The challenges businesses face in their transitions into the modern workplace How businesses can achieve successful transformat…
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Empowering Your Business's DECT Digital Transformation
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Watch on YouTube. UC Today's Kieran Devlin speaks to Paul Rowe, Senior Product Manager at Spectralink. In this session, we discuss the following: Trends in the mobility sector Challenges businesses face in their digital transformation How Spectralink Gateway supports businesses in their transformations Thanks for watching, if you’d like more like t…
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How Voice Wholesalers Can Wow Their Enterprise Customers
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Watch on YouTube. UC Today's Kieran Devlin speaks to Andreas Hipp, Chairman and CEO at Cataleya. In this session, we discuss the following: The key challenges facing voice wholesalers ahead of 2024 How automation benefits wholesalers How Cataleya's solutions benefit wholesalers in approaching resellers and channel partners Thanks for watching, if y…
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Why Compliant Call Recording is Critical for Finservs
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UC Today's Kieran Devlin speaks to Chloe Emm, Growth Director at Oak Innovation. In this session, we discuss the following: The compliance challenges finservs are facing going into 2024 What Oak's Clarity Go solution offers finservs Is Teams' call recording insufficient for finservs?Door UC Today
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Navigating from Lockdown Legacy to 2024 UC Supremacy
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Join Rob Scott from UC Today and Christopher Martini from VOSS in a compelling discussion about the evolution of Unified Communications (UC) in the hybrid work era. They explore the transition of enterprise technology adoption from the lockdown period to the present day, focusing on the misalignments between past technology choices and the current …
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Nuwave and Webex by Cisco have announced a strategic partnership to simplify the certification and onboarding process for Webex Calling via Cisco’s Enablement Provider Program. Spearheaded by Mark Bunnell (COO, NUWAVE) and Adam Gent (Principal Product Manager, Cisco Webex), the collaboration seeks to address industry challenges such as implementati…
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The Importance of Mobility for Service Providers in 2024 and Beyond
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UC Today's Tom Wright hosts Johan Dalstrom from Dstny. In this session, we discuss the following: Why service providers must add mobility services to their portfolio How Dstny is helping them do so The most important mobility products and services in 2024Door UC Today
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UC Today's Tom Wright hosts ULAP CEO Dominic McDonald. In this session, we discuss the following: ULAP’s 2023 growth New partnerships with NICE, Simplify360 and CallCabinet ULAP’s international expansion plans for 2024Door UC Today
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How AI and Data is Transforming Communications for AWS Customers
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UC Today's Kieran Devlin speaks to Christopher Sampson, Global Head of AWS Communication Services. In this session, we discuss the following: How AWS customers are approaching communications ahead of 2024 How AI and machine learning has changed that dynamic What role data plays in AWS's customers' communications…
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Ensuring Your Compliance Through Secure Video and Voice Capture
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UC Today's Kieran Devlin speaks to Dave Scott, Sr. Director Of Product Management at Veritas. In this session, we discuss the following: The privacy and compliance challenges facing organisations ahead of 2024 The best tools for compliance-oriented capture and transcription Why organisations should do transcription before classification…
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Customer Appetite for Multi-UC & Unified Mobility is Growing
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Join Rob Scott from UC Today as he speaks with Mark Bunnell, Chief Operating Officer of Nuwave, in an insightful discussion about the burgeoning demand for Multi-UCaaS and mobility solutions in the Unified Communications industry. This session is packed with industry insights, strategies, and expert viewpoints on the latest trends. We discuss the f…
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How Productised AI Makes Artificial Intelligence Accessible For Everyone
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Watch on YouTube. UC Today's Kieran Devlin speaks to Nick Atkin, Head of Solution Architecture at Dubber. In this session, we discuss the following: The challenges of turning a complex concept like AI into a palatable product Why productised AI can be accessible for any industry and organisation Use cases for conversational intelligence AI in local…
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UC Today's Kieran Devlin speaks to Satish Upadhyaya, MVP, Microsoft 365 UC Architect at SOFTEL Communications. In this session, we discuss the following: What was the most eye-catching announcement at Ignite? What has been the most prominent use of Copilot in the market so far? Will Microsoft MESH bring VR into the mainstream for collaboration?…
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The Latest Big News on OpenAI, Ignite, WebexOne, Zoom Earnings & Loom Acquisition
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In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space. The panellists discuss a variety of hot topics in the UCaaS space, including: The latest from WebexOne and Ignite events Zoom earnings analysis The acquisition of Loom and the future of…
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Maximising Microsoft Teams Usage, in a Secure Enterprise
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This interview with Dan Nadir, Chief Product Officer of Theta Lake details how MS Teams is different from other UCC platforms. Teams sits as a hub, interface and control plane for an entire ecosystem of M365 applications, including SharePoint, OneDrive, and Viva Engage. In addition to leveraging these applications and more, Teams is omnipresent in …
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The Roadmap for a Successful Cloud Migration
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UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant. In this session, we discuss the following: What challenges businesses face in their cloud migration How CPaaS can assist in an organisation's cloud migration How Continuant Connect supports voice solutions like Microsoft Teams Calling…
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Lessons from the Trenches of Deploying Collaboration Tools in Financial Services
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Theta Lake’s Co-founder and CEO, Devin Redmond, joins UC Today's Rob Scott in this exclusive interview. Devin shares insights from his daily interactions with customers who are blazing the trail on modern collaboration leveraging Microsoft Teams - to deliver happier end-users, and ultimately greater competitive advantage for their organization.…
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Flexibility and Simplicity Key For Hybrid Meeting Success
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UC Today's David Dungay hosts Daniel Root, Head of Global Alliances, Barco. In this session, we discuss the following: Current challenges for the hybrid workplace The importance of interoperability Barco's approach to meeting switching and flexible solutions Top trends for the next 12 monthsDoor UC Today
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Protecting Business Data From the Next Generation of Cybercrime
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UC Today's Kieran Devlin speaks to industry expert Dr. Scott Allendevaux, Practice Lead of Law and Policy at Allendevaux. In this session, we discuss the following: The key trends in digital growth and data protection What bad actors are and what challenges they can present to businesses What DPaaS is and how it protects businesses…
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Super Charge Your Virtual Agents with AI
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Watch on YouTube. UC Today's David Dungay speaks to industry expert Andrea Smith, Executive Director, New Era. In this session, we discuss the following: How has AI & machine learning advanced the use of virtual agents? Recommendations for implementing AI into the VC/UC operations How do you help organisations improve the virtual agent experience? …
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