Episode 54: Service Owner Workspace


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In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers:

  • Service Owner Workspace and Service Portfolio Management
  • What does Service Owner Workspace do?
  • Metrics on performance and trends
  • Spend estimates and change impacts
  • Integration with other ITSM apps
  • Getting started
  • What’s in store in future releases?

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